My pc keeps crashing when playing games

Did you try deleting your new Antivirus?

yup i deleted both now cause the 2nd one was actually a trial because i wanted to scan my pc for virusses just once to make sure.

Hey, I have the same issue, although I use microsoft security and malwarebytes, I know it's not a virus and I've been running various diagnostics on it trying to fix it for the past month. Here are my system specs, please help. Essentially I can run a game for between 5 to 30 minutes before it black screens, I can still hear everything but I have to force shut down.
(Or I will link system specs once I figure out how to do that without adding 10 pages to this convo.)

I'd suggest running a memory test. www.memtest.org

I've already tried running the built in memory test on my laptop, all green =/ took it to be looked at at compUSA, they ran the Heaven DX11 Benchmark. Apparently it ran fine on that, (It's a graphics test) but for whatever reason I still can't play games. When I got this laptop originally it could handle most if not all games on max settings. I'm at a loss at this point x.x.

are u also getting black screens and weird noises when it crashes?

My screen goes black, I have to hard reset, the sound is fine though. Relatively clear, I can hear what's going on ingame and I literally had a conversation telling my friends on mumble chat that I just crashed when they think I ragequit.

oh haha i've had that problem too on my other computer and i haven't solved that either i think i tried fixing it by checking my cooling system, cleaning it a lil' etc and then it worked again. I'm not rlly sure if it worked, it happend a long time ago.. But i'm sure i had that problem too

but you're on a lap so i have no idea how to clean ur cooling system so i sugest to wait for a person to answer your questions here

I already have a cooling pad and I've checked the temps and it's not the heating.

So far I still haven't been able to get it to work after running memory diagnostics, updating windows 7, maintenence tasks and performance issues x.x..

Have you tested your CPU at max capacity? That could be the problem. What kind of heatsink do you have on your CPU? Id suggest running prime95 for an hour or so and see if it crashes. If it does, well, theres your problem.

Only do what is below this line if it crashed during the prime95 stress test:

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1. Remove any over clocks if you have any
2. If you removed an over clock, try stress testing again. If it passes an hour after removing over clock, you are fine.
3. Well, if the first two didn't apply or didn't work, you will have to get a better CPU heatsink/fan. I would suggest the hyper 212 evo from cooler master if you are currently using a stock cooler.


One other thing you can troubleshoot is if you have bad airflow. Try removing the side of the case, and see if you can game at all. If you can, keep the case side off, and zap-strap a large fan to the side.

I ran prime95 for an hour like you said and am still running it, but it hasn't crashed. Do I have any other options? That doesn't seem to be the problem x.x