Desktop won't awaken from sleep

I have this system:

http://www.very.co.uk/zoostorm-amd-a6-processor-8gb-ram-1tb-hard-drive-215-inch-desktop-pc/1171417312.prd?crossSellType=pzone2&parentProductId=prod12350457

AMD A6-3670K Black Edition 2.7Ghz Quad Core APU processor
8Gb RAM
1Tb (1000Gb) SATA hard drive
21.5 inch TFT monitor
AMD Radeon HD 6530D Graphics, up to 4Gb graphics memory
DVD/RW drive
Mouse and keyboard included
Microsoft Windows 8 Home Premium
Zoostorm desktop PC with monitor

I put it to sleep last night and tried to waken it with the power button (which was flashing blue). It sounded like it booted up but the monitor wouldn't turn on. I tried again today and this time it just wouldn't come on at all, the light would continue to flash blue until I turned it off at the back. On a third attempt it done the same as the first time.

I have checked the VGA cable and that seems fine.

I ran powercfg but the file won't open in IE or firefox, and is full of HTML in notepad.

Any advice?
1 answer Last reply
More about desktop awaken sleep
  1. Apologies for double post,
    powercfg /energy readout as:

    Computer Name CHRISTOPHER
    Scan Time 2013-01-13T17:19:59Z
    Scan Duration 60 seconds
    System Manufacturer MSI
    System Product Name MS-7786
    BIOS Date 11/07/2012
    BIOS Version V2.0B18
    OS Build 9200
    Platform Role PlatformRoleDesktop
    Plugged In true
    Process Count 62
    Thread Count 1114
    Report GUID {111b5c17-689f-4256-acf4-f48cc5f856d0}

    Analysis Results

    Errors


    Power Policy:Power Plan Personality is High Performance (Plugged In)


    The current power plan personality is High Performance when the system is plugged in.


    Power Policy:Sleep timeout is disabled (Plugged In)


    The computer is not configured to automatically sleep after a period of inactivity.


    Power Policy:Minimum processor performance state is 100% (Plugged In)


    The processor is not configured to automatically reduce power consumption based on activity.


    Power Policy:PCI Express ASPM is disabled (Plugged In)


    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.


    System Availability Requests:Display Required Request


    The program has made a request to prevent the display from automatically entering a low-power mode.

    Requesting Process \Device\HarddiskVolume4\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_146.exe


    System Availability Requests:System Required Request


    The device or driver has made a request to prevent the system from automatically entering sleep.

    Requesting Driver Instance USB\VID_0D8C&PID_0126&MI_00\6&18fb138d&0&0000
    Requesting Driver Device USB Audio Device


    System Availability Requests:System Required Request


    The device or driver has made a request to prevent the system from automatically entering sleep.

    Driver Name \FileSystem\srvnet


    System Availability Requests:System Required Request


    A kernel component has made a request to prevent the system from automatically entering sleep.


    USB Suspend:USB Device not Entering Selective Suspend


    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name USB Input Device
    Host Controller ID PCI\VEN_1022&DEV_7807
    Host Controller Location PCI bus 0, device 22, function 0
    Device ID USB\VID_0461&PID_4D64
    Port Path 4


    USB Suspend:USB Device not Entering Selective Suspend


    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name USB Composite Device
    Host Controller ID PCI\VEN_1022&DEV_7807
    Host Controller Location PCI bus 0, device 19, function 0
    Device ID USB\VID_0461&PID_0010
    Port Path 5


    USB Suspend:USB Device not Entering Selective Suspend


    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name USB Composite Device
    Host Controller ID PCI\VEN_1022&DEV_7807
    Host Controller Location PCI bus 0, device 19, function 0
    Device ID USB\VID_0D8C&PID_0126
    Port Path 4


    USB Suspend:USB Device not Entering Selective Suspend


    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name USB Root Hub
    Host Controller ID PCI\VEN_1022&DEV_7807
    Host Controller Location PCI bus 0, device 22, function 0
    Device ID USB\VID_1022&PID_7807
    Port Path


    USB Suspend:USB Device not Entering Selective Suspend


    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name USB Root Hub
    Host Controller ID PCI\VEN_1022&DEV_7807
    Host Controller Location PCI bus 0, device 19, function 0
    Device ID USB\VID_1022&PID_7807
    Port Path


    CPU Utilisation:Processor utilisation is high


    The average processor utilisation during the trace was high. The system will consume less power when the average processor utilisation is very low. Review processor utilisation for individual processes to determine which applications and services contribute the most to total processor utilisation.

    Average Utilisation (%) 30.37

    Warnings


    Platform Timer Resolution:Platform Timer Resolution


    The default platform timer resolution is 15.6 ms (15625000 ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

    Current Timer Resolution (100 ns units) 10001
    Maximum Timer Period (100 ns units) 156001


    Platform Timer Resolution:Outstanding Timer Request


    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

    Requested Period 100000
    Requesting Process ID 4952
    Requesting Process Path \Device\HarddiskVolume4\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_146.exe


    Platform Timer Resolution:Outstanding Timer Request


    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

    Requested Period 10000
    Requesting Process ID 3200
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe


    Power Policy:Display timeout is long (Plugged In)


    The display is configured to turn off after longer than 10 minutes.

    Timeout (seconds) 900


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name firefox.exe
    PID 4500
    Average Utilisation (%) 8.31
    Module Average Module Utilisation (%)
    \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\xul.dll 2.58
    \SystemRoot\system32\ntoskrnl.exe 1.29
    \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\mozjs.dll 1.22


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name FlashPlayerPlugin_11_5_502_146.exe
    PID 4952
    Average Utilisation (%) 7.89
    Module Average Module Utilisation (%)
    \Device\HarddiskVolume4\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll 5.35
    \SystemRoot\system32\ntoskrnl.exe 1.04
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.29


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name avgnsa.exe
    PID 2264
    Average Utilisation (%) 3.22
    Module Average Module Utilisation (%)
    \Device\HarddiskVolume4\Program Files (x86)\AVG\AVG2013\avgxpla.dll 1.77
    \SystemRoot\system32\ntoskrnl.exe 1.02
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.08


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name System
    PID 4
    Average Utilisation (%) 1.40
    Module Average Module Utilisation (%)
    \SystemRoot\system32\ntoskrnl.exe 0.88
    \SystemRoot\System32\drivers\dxgmms1.sys 0.11
    \SystemRoot\system32\DRIVERS\atikmdag.sys 0.08


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name plugin-container.exe
    PID 5792
    Average Utilisation (%) 1.31
    Module Average Module Utilisation (%)
    \SystemRoot\system32\ntoskrnl.exe 0.47
    \Device\HarddiskVolume4\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll 0.27
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.18


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name Dropbox.exe
    PID 6720
    Average Utilisation (%) 1.16
    Module Average Module Utilisation (%)
    0.79
    \SystemRoot\system32\ntoskrnl.exe 0.16
    \Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6871_none_50944e7cbcb706e5\msvcr90.dll 0.05


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name svchost.exe
    PID 1384
    Average Utilisation (%) 0.65
    Module Average Module Utilisation (%)
    \SystemRoot\system32\ntoskrnl.exe 0.38
    \Device\HarddiskVolume4\Windows\System32\sysmain.dll 0.18
    \SystemRoot\System32\Drivers\Ntfs.sys 0.02


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name audiodg.exe
    PID 5452
    Average Utilisation (%) 0.59
    Module Average Module Utilisation (%)
    \SystemRoot\system32\ntoskrnl.exe 0.30
    \SystemRoot\System32\drivers\USBPORT.SYS 0.04
    \Device\HarddiskVolume4\Windows\System32\AudioEng.dll 0.04


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name FlashPlayerPlugin_11_5_502_146.exe
    PID 1120
    Average Utilisation (%) 0.59
    Module Average Module Utilisation (%)
    \SystemRoot\system32\ntoskrnl.exe 0.26
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.08
    \SystemRoot\System32\Drivers\Ntfs.sys 0.06


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name services.exe
    PID 1012
    Average Utilisation (%) 0.37
    Module Average Module Utilisation (%)
    \SystemRoot\system32\ntoskrnl.exe 0.27
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.04
    \Device\HarddiskVolume4\Windows\System32\rpcrt4.dll 0.04


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name dwm.exe
    PID 2656
    Average Utilisation (%) 0.34
    Module Average Module Utilisation (%)
    \Device\HarddiskVolume4\Windows\System32\dwmcore.dll 0.09
    \Device\HarddiskVolume4\Windows\System32\atidxx64.dll 0.06
    \SystemRoot\system32\ntoskrnl.exe 0.05


    CPU Utilisation:Individual process with significant processor utilisation.


    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

    Process Name Steam.exe
    PID 3200
    Average Utilisation (%) 0.26
    Module Average Module Utilisation (%)
    \SystemRoot\system32\ntoskrnl.exe 0.06
    \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\vgui2_s.dll 0.03
    \SystemRoot\System32\win32k.sys 0.02

    Information


    Platform Timer Resolution:Timer Request Stack


    The stack of modules responsible for the lowest platform timer setting in this process.

    Requested Period 100000
    Requesting Process ID 4952
    Requesting Process Path \Device\HarddiskVolume4\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_146.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll


    Platform Timer Resolution:Timer Request Stack


    The stack of modules responsible for the lowest platform timer setting in this process.

    Requested Period 10000
    Requesting Process ID 3200
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume4\Program Files (x86)\Steam\sdl.dll
    \Device\HarddiskVolume4\Program Files (x86)\Steam\SteamUI.dll
    \Device\HarddiskVolume4\Program Files (x86)\Steam\tier0_s.dll
    \Device\HarddiskVolume4\Program Files (x86)\Steam\SteamUI.dll
    \Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe


    Power Policy:Active Power Plan


    The current power plan in use

    Plan Name Custom
    Plan GUID {998b7902-a938-4b5b-8565-b5037aa7261b}


    Power Policy:Power Plan Personality (Plugged In)


    The personality of the current power plan when the system is plugged in.

    Personality High Performance


    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)


    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.


    Power Policy:Video quality (Plugged In)


    Enables Windows Media Player to optimise for quality or power savings when playing video.

    Quality Mode Optimise for Video Quality


    Battery:Analysis Success


    Analysis was successful. No energy efficiency problems were found. No information was returned.


    Platform Power Management Capabilities:Supported Sleep States


    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true


    Platform Power Management Capabilities:Connected Standby Support


    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

    Connected Standby Supported false


    Platform Power Management Capabilities:Processor Power Management Capabilities


    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0
    Index 0
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2700
    Maximum Performance Percentage 100
    Lowest Performance Percentage 29
    Lowest Throttle Percentage 29
    Performance Controls Type ACPI Performance (P) / Throttle (T) States


    Platform Power Management Capabilities:Processor Power Management Capabilities


    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0
    Index 1
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2700
    Maximum Performance Percentage 100
    Lowest Performance Percentage 29
    Lowest Throttle Percentage 29
    Performance Controls Type ACPI Performance (P) / Throttle (T) States


    Platform Power Management Capabilities:Processor Power Management Capabilities


    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0
    Index 2
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2700
    Maximum Performance Percentage 100
    Lowest Performance Percentage 29
    Lowest Throttle Percentage 29
    Performance Controls Type ACPI Performance (P) / Throttle (T) States


    Platform Power Management Capabilities:Processor Power Management Capabilities


    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group 0
    Index 3
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2700
    Maximum Performance Percentage 100
    Lowest Performance Percentage 29
    Lowest Throttle Percentage 29
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
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