System all of a sudden freezing after 5 mins of GPU usage

[Ryangrant]

Hi guys,

I've had this very strange issue lately. I thought I had it resolved but it recently came back last night and is still happening today.

What is the issue?
- My computer freezes after 5 mins of game/gpu time. It's almost exactly 5 minutes every time from when I start a game to when it freezes. When it freezes the whole computer is frozen, nothing can be done, you have to power down the computer and then turn it back on again, a reboot with the reset button does not work. There is no blue screen etc.. just a frozen screenshot basically.

What have you attempted?
- I've downloaded some stress test applications, one for the CPU/memory/chipset. I ran this for 6 hours with no issues.
- Ran memtest86 no issues for 9 hours
- Ran a GPU tester, froze after 5 minutes.
- The GPU tester luckily shows stats as its testing, it showed my card go up to 92c. I thought there was a overheating issue. I ran a game and had the ATI control console open showing me the live cooling and it didnt get past 70C when it froze after 5 minutes. I did this 3 times, froze around 65-70C when playing my games. Thus I believe heating is not the issue.
- I thought I fixed the issue when I noticed on my new installation of windows 7 that the power settings were set to balanced, I put it to high performance and made sure everything is running at full. This appeared to fix it for 2 weeks now until last night.
-reseated memory/video card.(however maybe the card has somehow come 'loose' again and when it hits that 5 minute marker it gets slightly unseated from the usage? It appears to be in pretty snug)
-I've played with BIOS settings to try to turn off power saving stuff and that doesnt appear to help. Even lowered my overclocking of the CPU/memory.(but dont think its that due to the fact I ran the cpu/chipset/memory testers with no issues for hours and hours) with it overclocked at the time).

Your thoughts
- video card could be bad(however had it running fine for 2 weeks after I set the settings to high performance for the way windows handles the system so why would it work for 2 weeks then stop?)
-somethings messed with my windows.
-some other hardware..
- I don't overclock my video card, only my cpu/memory. I don't think i've damaged the card.


Resources Utilized:
thorough searches around the net, stresstest tools/diagnostic tools.

hardware/systeminformation:

VideoCard: XFX ATI Radeon 6850 Black edition.
Driver version: ATI Catalyst 12.8
Host Name: RYAN-PC
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Ryan
Registered Organization:
Product ID: 00371-OEM-8992671-00004
Original Install Date: 8/20/2012, 5:17:04 PM
System Boot Time: 8/30/2012, 7:14:25 PM
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X58A-UD3R
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 26 Stepping 5 GenuineInt
el ~2793 Mhz
BIOS Version: Award Software International, Inc. FH, 1/6/2012
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
Total Physical Memory: 6,142 MB
Available Physical Memory: 3,379 MB
Virtual Memory: Max Size: 12,283 MB
Virtual Memory: Available: 8,602 MB
Virtual Memory: In Use: 3,681 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\RYAN-PC
Hotfix(s): 90 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2305420
[04]: KB2393802
[05]: KB2425227
[06]: KB2479943
[07]: KB2484033
[08]: KB2488113
[09]: KB2491683
[10]: KB2492386
[11]: KB2505438
[12]: KB2506014
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[14]: KB2506928
[15]: KB2507618
[16]: KB2509553
[17]: KB2511250
[18]: KB2511455
[19]: KB2515325
[20]: KB2522422
[21]: KB2529073
[22]: KB2532531
[23]: KB2533552
[24]: KB2536275
[25]: KB2536276
[26]: KB2541014
[27]: KB2544893
[28]: KB2545698
[29]: KB2547666
[30]: KB2552343
[31]: KB2560656
[32]: KB2563227
[33]: KB2564958
[34]: KB2567680
[35]: KB2570947
[36]: KB2579686
[37]: KB2584146
[38]: KB2585542
[39]: KB2603229
[40]: KB2604115
[41]: KB2618451
[42]: KB2619339
[43]: KB2620704
[44]: KB2620712
[45]: KB2621440
[46]: KB2631813
[47]: KB2633952
[48]: KB2640148
[49]: KB2644615
[50]: KB2645640
[51]: KB2647753
[52]: KB2653956
[53]: KB2654428
[54]: KB2655992
[55]: KB2656356
[56]: KB2656373
[57]: KB2656411
[58]: KB2658846
[59]: KB2659262
[60]: KB2660075
[61]: KB2660649
[62]: KB2667402
[63]: KB2676562
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[65]: KB2679255
[66]: KB2685939
[67]: KB2686831
[68]: KB2688338
[69]: KB2690533
[70]: KB2691442
[71]: KB2695962
[72]: KB2698365
[73]: KB2699779
[74]: KB2705219
[75]: KB2706045
[76]: KB2709630
[77]: KB2709715
[78]: KB2709981
[79]: KB2712808
[80]: KB2718704
[81]: KB2719985
[82]: KB2722913
[83]: KB2729094
[84]: KB2731847
[85]: KB2732487
[86]: KB2732500
[87]: KB958488
[88]: KB976902
[89]: KB976932
[90]: KB982018
Network Card(s): 2 NIC(s) Installed.
[01]: D-Link DWA-556 Xtreme N PCIe Desktop Adapter
Connection Name: Wireless Network Connection
Status: Hardware not present
[02]: Realtek PCIe GBE Family Controller
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
IP address(es)
[01]: 10.0.0.4
[02]: fe80::d8b6:f18d:30cf:aee2

 

[scout_03]

i would try another card in your system but what is the max your card could handle on temp before she freeze the system look at the maker if you could find the info

 

[Ryangrant]

for the past 2 weeks that it has been running fine the card has been anywhere from 62-75C. I believe this is around the same as it used to be as well when i played games when it was working for a year and a bit. I don't think it is a heating issue but I will lookup that information.

 

[scout_03]

adding this check if your fan is running all the time and a little dust off could help lower the temp i use this for gpu temp on my desktop it's call gpu monitor and free http://www.myfavoritegadgets.info/

 

[Anub1s]

Is this EVERY game or just certain games? Does anything change with different drivers?

 

[Ryangrant]

every game. i uninstalled the drivers, reinstalled the same drivers. havent tested older drivers yet. going to wait to get some more replies then test out all the theories applicable.

 

[bryonhowley]

Sorry if I missed it but what is your PSU make/model?

 

[Ryangrant]

Sorry if I missed it but what is your PSU make/model?

A 850 watt psu xfx.

 

[Ryangrant]

I received the 2nd bluescreen. the first time i saw a blue screen was a couple weeks ago on about the 15th time my comp froze it finally showed a bluescreen which was "A clock interrupt was not received on a secondary processor within the allocated time interval". I saw the same one just now when my computer froze while trying to watch a 1080p encoded movie.

 

[scout_03]

try to lower the overclock on the cpu and memory

 

[Ryangrant]

why would it work at even higher speeds for 3-4 months fine and then require a downclock? remember i can run my cpu/chipset/memory stresstesters for hours and hours with not one error. i run a gpu tester and it fails in 5 minutes every time. Could overclocking the cpu/memory really have anything to do with it still? I had already rolled down the overclock on the cpu/memory quite a bit from what it was before.

 

[Ryangrant]

I've reset everything in the bios. still freezing when doing anything gpu intensive.
i'm starting to think it may be the OS installation since it is fairly new. going to try putting the card in another system and seeing if that system does the same.

 

[Ryangrant]

I uninstalled some of the gigabyte motherboard software, wasnt' event using it but it apparently i think was the issue. i think it was in the background running and monitoring the hardware which was causing interruption.

so far so good, crossing fingers.

 

[scout_03]

those software from gigabyte are they related to graphic