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HP M8200 Desktop blue screen freezes restarts

Tags:
  • Desktops
  • Hewlett Packard
  • Blue Screen
  • Components
Last response: in Components
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January 18, 2013 6:17:01 PM

Our HP M8200 Desktop computer with Vista keeps going to blue screen and restarts. It also freezes often and we have to do a hard shutdown. We tried to update BIOS but received error saying it doesn't meet requirements. If tower is bumped even slightly it makes it restart and monitor goes black. My son saved his money for so long to purchase this computer and really hope to figure out what is causing the problems. We've tried researching the issues on the internet but nothing has worked yet. We appreciate any suggestions and thanks in advance for your time.

More about : m8200 desktop blue screen freezes restarts

January 18, 2013 8:08:40 PM

Hello,

I would try first running a memory test on the computer to see if there is a problem with the RAM. Memtest 86+ is one program that can do this. (Faulty ram can cause lockups, freezing, bluescreens, and reboots) If it passes the tests, try disconnecting all peripherals except for the hard drive and one stick of ram and see if it works. If it does, remove that stick of ram and try another one. Change them out one at a time to see if the system will not work with one of the sticks. Another thing to check is to try the ram in different ram slots, in case one of those is bad. If you can boot the computer, you can try running a stress test on your processor as well to see if it is giving errors. You can use a program like Prime95 for this. You can also try resetting the BIOS to its defaults to see if anything has been changed that caused instability. Usually there is a setting in the BIOS to restore defaults. If the problem started recently, do you have a system restore point that you can try restoring from that is before when the problem began? I would also run a malware/virus scan if possible to be sure it is not caused by malware.
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January 18, 2013 8:18:58 PM

How old is your system please.
When you say it freezes, how long does it take to freeze. Half an hour, one hour.
The problem is most people who buy a pre built system forget after a few years it needs a good clean out. Because all that dead skin and fluff gets sucked in and clogs the cooling fans and the vents of the heat sinks stopping the cooling effect of the fans.
Windryyder has coverd the rest so get to work.


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January 18, 2013 8:25:16 PM

windryyder said:
Hello,

I would try first running a memory test on the computer to see if there is a problem with the RAM. Memtest 86+ is one program that can do this. (Faulty ram can cause lockups, freezing, bluescreens, and reboots) If it passes the tests, try disconnecting all peripherals except for the hard drive and one stick of ram and see if it works. If it does, remove that stick of ram and try another one. Change them out one at a time to see if the system will not work with one of the sticks. Another thing to check is to try the ram in different ram slots, in case one of those is bad. If you can boot the computer, you can try running a stress test on your processor as well to see if it is giving errors. You can use a program like Prime95 for this. You can also try resetting the BIOS to its defaults to see if anything has been changed that caused instability. Usually there is a setting in the BIOS to restore defaults. If the problem started recently, do you have a system restore point that you can try restoring from that is before when the problem began? I would also run a malware/virus scan if possible to be sure it is not caused by malware.



Thank you windryyder and weaselman. We will try your suggestions. We really appreciate it!
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