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Desperate for a clue!

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September 6, 2012 12:09:35 AM

I have a bunch of parts that look like a PC but for some reason the CD/DVD drive will not work?! I am on the third drive and none will open with the button ... when I try to eject the tray with Win7 I get an error message that reads "An error occurred while ejecting 'DVD RW Drive (D:) '.

When I'm looking at Device Manager I see a section labeled Other Devices and there are five things listed, all of them have a yellow icon (exclaimation point) ... they are:
> Ethernet Controller
> PCI Simple Communications Controller
> SM Bus Controller
> Universal Serial Bus (USB) Controller
> Unknown Device

I tried uninstalling these things and updating hardware ... they come back the same way. I tried uninstalling and rebooting, they still come back.

I have tried the Samsung SH-222BB drive (the one used in the Tom's builds ironically), the ASUS DRW-24B1ST drive (over 1000 people liked it on newegg) and an HP drive from Best BUY. All drives behave the same way.

I have tried the SATA cables that came with the drives (3) plus the two that run my SSD and HDD drives (they work great except when plugged in to the CD/DVD). I have tried all four SATA ports on the mobo ... and the two SATA3 ports that run the SSD and HDD drives just fine. The power connections have all been tried, they run the SSD, HDD and light the LEDs on the CD/DVD drives.

I had to load Win7 using a USB drive (which worked great) because I could not get past this.

The PC has a ASRock Z77 Pro3 mobo, a Corsair CX430 PSU and all the other parts appear to be working just fine.

I'm just out of ideas on how to get past this so I can install updates to the mobo and such. Maybe that is the issue but I don't know how to get past this.

And everyone said any drive will do, you don't really use it anyway :pfff: 

More about : desperate clue

September 6, 2012 12:58:49 AM

scout_03 said:
did you have the lan driver install on your drive http://www.asrock.com/mb/Intel/Z77%20Pro3/?cat=Download...


All the things on the link look like what I would do after I get the CD/DVD working so that I can install my Internet disk and connect on my AT&T DSL.

Do I need something off this list just to get a CD/DVD to work on a brand new build?!
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Related resources
a b B Homebuilt system
September 6, 2012 1:15:01 AM

first all those listed device driver are on your motherboard disc i put the samsung link for the trouble shoothing http://downloadcenter.samsung.com/content/UM/201109/201... if your win 7 os is install correctly it should use the generic driver look in your bios if the cd/dvd drive is detected on boot
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September 6, 2012 11:15:11 AM

scout_03 said:
first all those listed device driver are on your motherboard disc i put the samsung link for the trouble shoothing http://downloadcenter.samsung.com/content/UM/201109/201... if your win 7 os is install correctly it should use the generic driver look in your bios if the cd/dvd drive is detected on boot


Each time I change the connection I check the BIOS and the drive is always shown with the correct port. It appears in Win7 Device Manager and lists no issues ... using a Windows driver dated 2006.

Maybe I should copy the contents of the disk that came with the board to my USB drive and update things?

At this point I think my issue is either the problems appearing in Device Manager or a bad board.
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a b B Homebuilt system
September 6, 2012 3:22:22 PM

see if you could update that windows driver for win 7
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September 8, 2012 1:35:11 AM

scout_03 said:
see if you could update that windows driver for win 7


OK ... I got all the drivers from my motherboard CD on a USB and installed everything. I also updated the BIOS to version 1.50 (most current). All the Other Devices are gone in Device Manager (resolved as I understand it).

And the drive will not open with either the button on the drive or via Win7?!

I see the drive, Win7 thinks the drive is fine and has the most current drivers. The BIOS shows the drive and it is enabled and listed as the second boot device.
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a b B Homebuilt system
September 8, 2012 2:01:06 AM

then check the power cable on it try another one do the same with the data one also could you test that drive in another computer to see if the tray will open even with a pin in the hole
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September 8, 2012 2:41:29 AM

scout_03 said:
then check the power cable on it try another one do the same with the data one also could you test that drive in another computer to see if the tray will open even with a pin in the hole


I'm way past cables (power and data) ... no combination of three SATA cables or four power connections works with the cd/dvd but do work with the ssd. All the updates are current.

I think I'm down to two possibilities ...

a) bad board

b) three bad drives ... two from newegg and one from best buy ... so this option seems stupid.
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a b B Homebuilt system
September 8, 2012 7:37:55 PM

did you try these cd/dvd drive on another system ,and try to borrow a cd/dvd drive from a friend for testing the motherboard sata port also remove all the other component that you dont need know ,i seen that you got a 430 watts psu what are the other thing that are power by this one on the system
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September 11, 2012 10:55:17 PM

scout_03 said:
did you try these cd/dvd drive on another system ,and try to borrow a cd/dvd drive from a friend for testing the motherboard sata port also remove all the other component that you dont need know ,i seen that you got a 430 watts psu what are the other thing that are power by this one on the system


The PSU powers a SSD, mobo, fans and this drive. I have a secod drive (HDD) that I have not installed yet. System boots fine and reconizes the cd/dvd but it will not open.
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a b B Homebuilt system
September 12, 2012 2:20:15 AM

if you put a pin in the cd/dvd tray hole to open it does it work
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September 12, 2012 2:21:50 PM

scout_03 said:
if you put a pin in the cd/dvd tray hole to open it does it work


It comes out very smooth and easy. Some of what I read made it seem this is how to reset a drive ... but after a dozen repitions it made no difference.
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a b B Homebuilt system
September 12, 2012 6:49:45 PM

can you open it now with windows
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September 14, 2012 3:58:31 PM

scout_03 said:
can you open it now with windows


Nope!

I got an idea on how to get power to the drive with no power to the mobo ... if it works it means my mobo is the issue, if not the drive is it.

Some have suggested the PSU may not have the right power on the SATA plugs ... I'm going to see if I can get a molex to SATA power cable so I can try different PSU connections.
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September 14, 2012 5:38:24 PM

umm wait I'm confused, you have sata hooked up but not the molex? when you click on the empty drive in windows does it even try to read it? if not, then it seems to me like you forgot to hook up the power cable
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Best solution

a b B Homebuilt system
September 14, 2012 6:08:41 PM

to have it work you need the sata power cable from the psu and the data cable from the motherboard
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September 16, 2012 7:47:41 PM

Best answer selected by jrau.
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September 16, 2012 7:55:37 PM

2740365,19,573660 said:
to have it work you need the sata power cable from the psu and the data cable from the motherboard[/quotemsg

It turns out this was sort of the issue. I have a Corsair cx430 psu ... one everyone said is a good brand, good quality and more than enough for a pc with one lightweight video card (maybe, running i5-2500K right now with integrated graphics). The psu has two wire bundles that each have two SATA power connectors.

These four connectors run a SSD and HDD just fine ... so I assumed they would run a CD/DVD just fine as well. After having no luck with three drives I went to the local pc store to get a molex to SATA adapter ... and they had a bunch of used drives. I bring home a CD drive, plug it in to the SATA power and the drive opens ... and my Samsung doesn't.

I plug the Samsung in to the molex power with the adapter ... and it works! It seems like the SATA power off the psu is not enough to pop the tray in the new drive ... but the molex is?!

So ... an easy answer that took two weeks to figure out ... crazy.
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September 17, 2012 5:08:45 PM

molex has a separate power source? *confused*
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September 17, 2012 6:29:00 PM

AntiZig said:
molex has a separate power source? *confused*


Cosair power supply has 6-8 wire bundles coming out of the "shell". Two of them have only SATA power plugs ... one has a three 4-pin molex plugs and something little (a three-pin fan maybe).

So I bought a power cable "extension" ... 4-pin molex on one end and SATA power on the other. This lets me plug my CD/DVD in to a different connection on the power supply ... and the tray opens!

I suspect the power supply is actually defective ... I'm going to have it tested this coming weekend and return it if I have to.
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