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Problem with Razer mouse. Suggestions?

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  • Mice
  • Computers
  • Razer
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Last response: in Components
January 30, 2013 11:30:16 PM

Hey guys,

I recently built a computer following some of the advice from users on this site, and bought the Razer Taipan along with it.

I absolutely love the mouse, except I have a strange issue on startup; the mouse consistently freezes up every few seconds for about 10 of 15 mins after boot, gradually getting better. Once that point has past, it runs perfectly for the duration of its use, until I boot up my computer the next day.

While frozen, tasks in the background still run normally, but I cannot move the mouse at all, nor can I click anything. After about 5 mins the frequency of the freezing reduces to once every 10 seconds or so, leaving me at least able to use my computer, but extremely frustrated.

I've looked around and found nothing useful on this problem.. I've re-installed drivers, installed and uninstalled synapse 2.0 at the suggestion of random internet people, but nothing seems to do the trick! As a note, when I restart my computer after attempting these fixes, the problem appears to go away, but when I do a boot after leaving the machine off for hours, the problem returns.

Has anyone heard of this before? Is my mouse just fucked, or is there something that is happening on startup that is killing it.

If it helps at all I have a gigabyte Z77 motherboard with Nvidia 640 video, running windows 7 on an SSD dual booted with linux

More about : problem razer mouse suggestions

January 31, 2013 4:34:13 AM

frownigami said:
Hey guys,

I recently built a computer following some of the advice from users on this site, and bought the Razer Taipan along with it.

I absolutely love the mouse, except I have a strange issue on startup; the mouse consistently freezes up every few seconds for about 10 of 15 mins after boot, gradually getting better. Once that point has past, it runs perfectly for the duration of its use, until I boot up my computer the next day.

While frozen, tasks in the background still run normally, but I cannot move the mouse at all, nor can I click anything. After about 5 mins the frequency of the freezing reduces to once every 10 seconds or so, leaving me at least able to use my computer, but extremely frustrated.

I've looked around and found nothing useful on this problem.. I've re-installed drivers, installed and uninstalled synapse 2.0 at the suggestion of random internet people, but nothing seems to do the trick! As a note, when I restart my computer after attempting these fixes, the problem appears to go away, but when I do a boot after leaving the machine off for hours, the problem returns.

Has anyone heard of this before? Is my mouse just fucked, or is there something that is happening on startup that is killing it.

If it helps at all I have a gigabyte Z77 motherboard with Nvidia 640 video, running windows 7 on an SSD dual booted with linux


I've had that problem using the synaspe 2.0 when I uninstall it I never have a problem with it. I have a deathadder and it only happens when I have the synaspe installed. Try uninstalling it completely and see if you still have the problem.
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January 31, 2013 6:11:37 PM

Find older software and ditch the synapse. I have a Razer Naga Epic, and I've had weird issues as well. Not like yours, but switching to the older non-synapse software works great, no problems since.
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January 31, 2013 7:44:01 PM

Thanks guys, I'll try again after work. If I still cannot fix the problem I may just exchange mice.

Ill let you know if I ever do find a solution
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January 31, 2013 8:04:44 PM

frownigami said:
Thanks guys, I'll try again after work. If I still cannot fix the problem I may just exchange mice.

Ill let you know if I ever do find a solution


Even whatever the OS installs when the mouse is connected is better than using the synaspe software, like what I said and the others is just having nothing but problems with that software.
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January 31, 2013 8:14:08 PM

The thing is I remember downloading synapse when I was looking for a solution to this problem.
I guess its possible I installed something from a cd the mouse came with without thinking anything of it, and now here I am. I'll take a deeper look when I get home
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July 29, 2013 2:00:05 AM

Did you ever solve this? I'm having the same issue with my Raizer Taipan.
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August 13, 2013 4:39:09 PM

I'm also using a Gigabyte Z77 board, with Synapse 2.0 installed with a Taipan, I seem to have the same problems that you are having, has there been a solution for this?
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August 20, 2013 2:09:18 AM

I have been having this problem forever and could not figure it out until I found this on the razer support site.

My Razer product does not work at startup after a cold start, what should I do?
Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” is not checked and proceed to do this under each Root Hub. Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.”

After trying this it works fine on a cold boot. Hope this helps!
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October 5, 2013 7:38:07 AM

I have Taipan mouse and Deathstalker keyboard and have same problems with both and “Enable hibernate support.” is not checked.
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October 18, 2013 5:47:17 AM

I have the same problems with the Razer taipan (see frownigami)
Is there a solution yet,iam so sick of this.
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October 18, 2013 5:55:23 AM

I need to restart 2-3 time after every coold boot until my keyboard start to work and mouse move perfect ... i can't understand way is so hard to make a driver theat work... every other 10 dolar keyboard work perfect so what is so hard for this one ???
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October 21, 2013 3:12:17 AM

Hi all

I have a Razer Taipan which has exactly the same problem as described by frownigami. I also tried to re-install drivers, uninstall Razer Synapse etc. Nothing worked. It is not a driver problem. The problem seems to be a Windows setup problem, related to power settings. t57socks suggested to change the settings in Windows as follows, and that did the trick. I no longer have the problem:
Quote:

Please go to your Windows Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” is not checked and proceed to do this under each Root Hub. Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.


FYI I run my Razer Taipan on a Windows 7 PC.

So, thanks a lot to t57socks for providing a solution to this very annoying problem, which I have been struggling with for months now like the rest of you.

frownigami said:
Hey guys,

I recently built a computer following some of the advice from users on this site, and bought the Razer Taipan along with it.

I absolutely love the mouse, except I have a strange issue on startup; the mouse consistently freezes up every few seconds for about 10 of 15 mins after boot, gradually getting better. Once that point has past, it runs perfectly for the duration of its use, until I boot up my computer the next day.

While frozen, tasks in the background still run normally, but I cannot move the mouse at all, nor can I click anything. After about 5 mins the frequency of the freezing reduces to once every 10 seconds or so, leaving me at least able to use my computer, but extremely frustrated.

I've looked around and found nothing useful on this problem.. I've re-installed drivers, installed and uninstalled synapse 2.0 at the suggestion of random internet people, but nothing seems to do the trick! As a note, when I restart my computer after attempting these fixes, the problem appears to go away, but when I do a boot after leaving the machine off for hours, the problem returns.

Has anyone heard of this before? Is my mouse just fucked, or is there something that is happening on startup that is killing it.

If it helps at all I have a gigabyte Z77 motherboard with Nvidia 640 video, running windows 7 on an SSD dual booted with linux
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February 9, 2014 2:43:34 AM

Hi,
I have the same problem with my Razer Taipan. I'm trying with the solution suggested (the USB ibernation mode for windows).
In any case if you try to remove the mouse from USB port and than put in you will solve the problem.
It's a fastidious procedure but it works. Waiting to solve the problem permanently!
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February 9, 2014 9:47:59 AM

Sorry for the dead links. I don't remember exactly what they were as this was a year ago, but I believe they were along the same lines as t57socks (hibernation and power save issues). Didn't work for me although it seems some people have had success with it.

For the past year I've been doing what Unnilennium suggested; unplugging my mouse before I start my computer, wait for windows to boot fully, then plug it back in. I'm left with a minute of jittery mouse movements or so, not awful but I would be glad to get rid of it.
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Best solution

February 17, 2014 6:00:36 PM

I too, would love an answer.

I've had problems with both of my Razer peripherals (Taipan & BlackWidow), and all of it revolved around power states. My Razer Taipan would be very laggy after a cold boot, and after waking from sleep... but otherwise would work perfectly. My BlackWidow would work around 75% of the time, but other times I would encounter issues like stuck/non-working keys that would require me to unplug my keyboard. My computer also refused to sleep on its own, even though I had set it to do so.

Tried everything I could think of and Razer Support seems just a stumped as I am (they were worthless). I eventually learned to deal with the issues, but I've had the same issues for over a year. The odd thing is this only happens on my Z87-based systems. On my older 990FX system, both of the Razer devices work fine.


Anyway... today I changed my keyboard from the BlackWidow to a WASD V2 MX Brown keyboard (my wife complained about the clicky MX Blue keys). And all of a sudden my computer sleeps on its own for the first time in over a year and the keyboard works 100% flawlessly. Tried a generic $15 Super-Walmart-Super-Special-Mouse ( ;)  ) and it works perfectly as well. So obviously there is something going on with Razer hardware.

To be honest I love my Razer mouse when it is working properly. But I am tempted to get a non-Razer mouse after having such awesome results with a non-Razer keyboard. I've been dealing with this problem for over a year now, and it is getting really old having to crawl under my desk every time I want to work on my computer.


EDIT:
Oh, almost forgot. Enabling "ErP Support" in my BIOS settings prevents my mouse from lagging after a cold boot. I assume this is because all power is cut to the mouse when the PC is shut down while ErP is enable. (Enabling ErP turns off functions like Power On by Mouse/Keyboard & Wake On LAN.) That might help fix the problem a lot of you have. Unfortunately doesn't solve the mouse problem when waking from sleep. And I need my PC to sleep--can't have it pulling 200-300 watts all day long.
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February 23, 2014 7:32:51 AM

Enabling "ErP Support" in my BIOS settings was the solution so far as Ragnar-Kon suggested. I've been having this problem for about a year now, and this finally did the trick.
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March 1, 2014 10:31:04 AM

Hi my Razer Taipan doesnt light up anymore after installing the synapse 2.0. Ive uninstalled the software but it still wont work. Why does this happen?
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May 10, 2014 4:11:45 AM

Effiekhalnar said:
Hi my Razer Taipan doesnt light up anymore after installing the synapse 2.0. Ive uninstalled the software but it still wont work. Why does this happen?


Firstly, You should check the Light tab in the Synapse menu. If You wanna light up, all options in this tab should be "ON", i.e. scroll wheel ON, logo ON. Secondly, the option "Switch all device lighting to OFF..." below light options, should be deselected. However, your mouse should light up independently of Synapse software.

ps. sorry for my english
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August 25, 2014 2:36:12 PM

valkain said:
Find older software and ditch the synapse. I have a Razer Naga Epic, and I've had weird issues as well. Not like yours, but switching to the older non-synapse software works great, no problems since.


Try unistalling all razor drivers ,then clean u'r pc with an registry cleaner ,after that reinstal razer synapse with compatibility for windows xp sp3 ,that worked for me
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October 26, 2014 1:06:44 PM

I had a same problem for over a year now, and finally found a 100% working solution. I tried that trick with Device manager- USB root hub, reinstalling drivers, or installing older versions of razer synapse and nothing worked. It was so laggy after cold boot that I had to unplug the mouse every time I turn my PC on and plug it after booting up. Only that seemed to be working BUT there is a simple solution: go to BIOS> find ErP support (it should be disabled by default)> you'll have 3 options (disable, enable s5, enable s4 and s5) choose enable ErP for s4 and s5> save it and you got rid of that lagging nightmare forever. Hope this helped, I know how annoying this thing is...
EDIT: I just saw you guys found this solution while ago, however just to confirm it...
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October 26, 2014 1:35:06 PM

Old thread...
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October 30, 2014 12:57:19 PM

voyboyfan said:
Old thread...


... and the same old problems with no fix
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November 3, 2014 2:31:01 PM

Ive had a problem with Synapse 2.0 since I got my mouse. It refuses to recognize the Razer DeathAdder. The workaround that I found was to uninstall drivers from the registry (as Windows had 'helpfully' found some generic ones to be going on with), uninstall synapse 2.0 and make sure it isnt running in the task manager, then install archived drivers from the Razer website. The two at the top are clearly labelled 'Synapse 2.0'. The lower 2 are without Synapse; one for MAC, the other for windows. After that, plug in the mouse again and it worked a charm. I was able to put the dpi right up to 3500dpi no sweat.

If you found this works for you please +1 it or bump it so that the solution is easier to find for others.

Cheers

Sid
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November 13, 2014 9:15:40 AM

I noticed this posting seemed to be somewhat similar to something I experience only intermittently, but this morning a new Synapse 2.0 software update for my Naga Hex mouse borked my windows OS and stopped it dead in its tracks on reboot. I ended up just using my button on my case to turn the system off, before I started it up again.

Once it started I ended up at the screen saying I needed to repair my OS. So I ran that and it came back saying I would need to roll it back to when it was working. So I did that....it rolled it back to just before the last Windows software updates I got earlier this week.

So I had to reinstall those 14 OS software updates again, but also the option offering was the Razer Synapse 2.0 as well. I chose not to install that. Seemed to fix the problem for me. I do not know if just rolling your system back would help but it helped me.
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December 19, 2014 8:18:49 PM

I am having this exact issue. Mouse freezes for 10-15 mins after cold boot. Symptom is mouse lag and jerkyness during this window. the buttons also don't work if it's in a 'lag state'

I too have a razer taipan and have installed synapse 2.0 after purchasing this mouse.

razer support have been unable to help and eventually told me to clean install my pc. I have not so far.

I can also confirm that after a cold boot I unplug and replug the mouse and it fixes it every time. If i don't unplug it I will suffer the 15 minutes off laggyness.
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December 24, 2014 8:33:20 AM

Yup Razer Taipan and Synapse 2.0 causes the freezing for 10 some minutes after cold boot, very annoying.
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December 24, 2014 12:28:04 PM

I have linked this thread to the guys assisting with my open support case. I haven't found many more with the same story but if anyone has got links to more people with this taipan issue please link me to them so I can build this case that something is wrong and multiple people are experiencing this.
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December 29, 2014 5:26:45 PM

SgtBatten said:
I have linked this thread to the guys assisting with my open support case. I haven't found many more with the same story but if anyone has got links to more people with this taipan issue please link me to them so I can build this case that something is wrong and multiple people are experiencing this.


Gentlemen, finally fixed it by moving the mice to a USB 2.0 port.
Razer did not mention specific support for USB 3.0, and I've read on other forums the same thing as well.

So I dug out my motherboard manual, figured out which is a USB 2.0 port on my back panel, and redo the mice connection.

Hope this works for you.
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January 7, 2015 9:48:58 PM

Edged said:

USB 2.0 port.


No good for me.

Problem persists day after day. I unplug and replug my mouse after booting to fix it. So frustrating

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January 8, 2015 4:40:53 AM

SgtBatten said:
Edged said:

USB 2.0 port.


No good for me.

Problem persists day after day. I unplug and replug my mouse after booting to fix it. So frustrating



try enabling ErP support, worked for me, you have details in earlier comments.
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January 8, 2015 11:45:17 AM

Since people are still looking for this, I've selected Ragnar-Kon's answer as the best:

"Enabling "ErP Support" in my BIOS settings prevents my mouse from lagging after a cold boot. I assume this is because all power is cut to the mouse when the PC is shut down while ErP is enable. (Enabling ErP turns off functions like Power On by Mouse/Keyboard & Wake On LAN.) That might help fix the problem a lot of you have. Unfortunately doesn't solve the mouse problem when waking from sleep. And I need my PC to sleep--can't have it pulling 200-300 watts all day long."

After a year of trying things that what finally did it for me. It does fix the problem on boot, but as he mentions the mouse still has issues when waking from sleep. If anyone does happen to find a solution to that one day I'll welcome it, it's a great mouse and I don't see myself upgrading anytime soon, even with the minor inconvenience.
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January 12, 2015 7:18:44 PM

If anyone can point to what i am missing it would be great.

I've tried the usb root hub method which did not fix it.

I also cannot find any ERP setting in my bios despite spending a long time looking through every menu.

I have an asrock z87 extreme 3 mobo.
Im about to uninstall synapse and do away with it completely for the time being
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January 13, 2015 5:46:23 AM

SgtBatten said:
If anyone can point to what i am missing it would be great.

I've tried the usb root hub method which did not fix it.

I also cannot find any ERP setting in my bios despite spending a long time looking through every menu.

I have an asrock z87 extreme 3 mobo.
Im about to uninstall synapse and do away with it completely for the time being


You're not going to solve anything doing that, synapse is not a problem. Google your mobo to find where's your ErP located, it's usually under power settings. Maybe it's called different, however you must have it!
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January 14, 2015 1:37:04 AM

Yeah you are right. Removing synapse doesn't help.

I have a lot of individual settings such as allow mouse to wake the pc or allow keyboard to wake the pc but there does not seem to be any overall power settings.

I'll keep looking
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January 14, 2015 5:37:55 AM

15052482,0,1850845 said:
Yeah you are right. Removing synapse doesn't help.

I have a lot of individual settings such as allow mouse to wake the pc or allow keyboard to wake the pc but there does not seem to be any overall power settings.


Well that's what you're looking for. ErP supports waking PC by mouse or keyboard from sleep. I'm 90% sure it's " allow mouse to wake the pc". Try turning that off and see what happens. Good luck!
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January 23, 2015 6:27:01 AM

I looked in my BIOS and all my USB power features are already turned off, yet still I get freezes when booting up. insane.
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February 1, 2015 6:41:00 PM

So here's what I have to add to this discussion. I've been having the same problem resuming from sleep for quite a while now, I don't think I've experienced the cold boot issue. Today I got around to fiddling with it. I have the same mouse at work. So I swapped it to see if maybe the mouse is broken(my work pc is never asleep). And so far it's resuming from sleep just fine. I looked on the bottom of the mouse and I noticed that even though they're both Taipans they seem to be different revisions. The one that's resuming has a single lens on the bottom and the one that doesn't resume looks like it has a second one and it also says "dual 4g sensor" or something like that.

So to sum it up I think this might be a problem with older revisions of this mouse and there's nothing that can be done about it.
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February 1, 2015 7:18:24 PM

Mine also is the 4g dual sensor version.

I don't have the bios settings to fix it like many people have been able to
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February 8, 2015 11:03:02 AM

crutonius said:
So here's what I have to add to this discussion. I've been having the same problem resuming from sleep for quite a while now, I don't think I've experienced the cold boot issue. Today I got around to fiddling with it. I have the same mouse at work. So I swapped it to see if maybe the mouse is broken(my work pc is never asleep). And so far it's resuming from sleep just fine. I looked on the bottom of the mouse and I noticed that even though they're both Taipans they seem to be different revisions. The one that's resuming has a single lens on the bottom and the one that doesn't resume looks like it has a second one and it also says "dual 4g sensor" or something like that.

So to sum it up I think this might be a problem with older revisions of this mouse and there's nothing that can be done about it.

Mine is the 4K dual sensor one which freezes on cold boot and resume from sleep. Even disabling USB power management doesn't do a thing.

It's most likely the firmware inside the mouse.
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March 22, 2015 5:43:33 AM

Omg i have the same problem but what i do is unplug the usb of the taipan and then it works perfect but i have to do that every time i start my pc and I now how you feel!
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January 15, 2016 2:25:21 PM

Unchecking the box in Device manager under the USB Hub Root power tab that allows the computer to turn off the device did the trick for me. It's so sad that this is not known by anyone over at Razer, shows how intelligent their support staff is.
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January 22, 2016 1:25:56 PM



I know this is A little late. Still people are search for this problem. I don’t know if this helps. Just Set Polling Rate to 125 HZ in Synapse under performance tab. It worked for me hope it’s helping someone. If you game, set the cursor to hardware impute in game. If possible. I think everyone knows that by now.
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March 2, 2016 1:58:48 AM

A late answer, but --

I had the same problem with my z77-ud5h gigabyte board and taipan - disabling XHCI in bios worked for me
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March 15, 2016 9:25:57 PM

Adhmuz said:
Unchecking the box in Device manager under the USB Hub Root power tab that allows the computer to turn off the device did the trick for me. It's so sad that this is not known by anyone over at Razer, shows how intelligent their support staff is.


Nothing to do with the "intelligence" of their staff, and everything to do with the information they're provided by the company. Try working tech support, and see if you sing the same tune.

Adjusting the BIOS setting solved the issue for my Naga. The Device Manager solution didn't do anything noticeable, but the BIOS fix worked.
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March 21, 2016 11:51:45 PM

frownigami said:
Hey guys,

I recently built a computer following some of the advice from users on this site, and bought the Razer Taipan along with it.

I absolutely love the mouse, except I have a strange issue on startup; the mouse consistently freezes up every few seconds for about 10 of 15 mins after boot, gradually getting better. Once that point has past, it runs perfectly for the duration of its use, until I boot up my computer the next day.

While frozen, tasks in the background still run normally, but I cannot move the mouse at all, nor can I click anything. After about 5 mins the frequency of the freezing reduces to once every 10 seconds or so, leaving me at least able to use my computer, but extremely frustrated.

I've looked around and found nothing useful on this problem.. I've re-installed drivers, installed and uninstalled synapse 2.0 at the suggestion of random internet people, but nothing seems to do the trick! As a note, when I restart my computer after attempting these fixes, the problem appears to go away, but when I do a boot after leaving the machine off for hours, the problem returns.

Has anyone heard of this before? Is my mouse just fucked, or is there something that is happening on startup that is killing it.

If it helps at all I have a gigabyte Z77 motherboard with Nvidia 640 video, running windows 7 on an SSD dual booted with linux




I have the exact same issue. My current fix is to unplug the mouse for about 1 minute then plug it back in. Seems to work fine after that. Will continue reading this thread as there may be a fix...
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March 24, 2016 5:15:20 AM

My Razer mouse worked fine after addressing the ErP setting in BIOS on my i5 system, then I decided to move the moues to my i3 system and now that freezing is back and the BIOS has no such ErP option or whatnot, even turning off power management on the USB hubs doesn't help. It's super annoying.
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