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Is my graphics card dead?

Last response: in Graphics & Displays
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August 2, 2012 10:58:27 PM

My p.c. tries to but there is no display on my monitor.

I suspect that my graphics card may be at fault. The last time I used the p.c., it seemed that the display was breaking up.

My graphics card is a XFX GeForce GTX260, about three years old. It sits in a PCIe slot and also has two 12V connection leads inserted along the accessible edge.

If I remove the 12V connections and reboot, I can hear the hard disk booting up. However, when I add the connections, the motherboard keeps beeping on boot up.

I've checked the 900W power supply and the output voltages seem fine.

On the basis of the above, is my problem likely to be the graphics card? Anything I can try before I buy a new card?

For a replacement, I was considering a EVGA 1GB GeForce GTS 450 from Scan. Would this be a decent like-for-like replacement?

Thanks

More about : graphics card dead

a b U Graphics card
August 2, 2012 11:06:58 PM

That beeping could very well be significant. There should be a pattern to it, which you can then look up and compare against your motherboard manual to find out exactly what it is telling you is wrong. Granted a 260 is pretty old, so if you want to upgrade a 450 would probably be a decent jump, but I would first look up that beep code and make sure it's not a sign of something more ominous before buying anything.
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a b U Graphics card
August 2, 2012 11:08:57 PM

I don't think it your card is dead try to remove the card for a while then put it back.
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August 2, 2012 11:15:07 PM

cl-scott said:
That beeping could very well be significant. There should be a pattern to it, which you can then look up and compare against your motherboard manual to find out exactly what it is telling you is wrong. Granted a 260 is pretty old, so if you want to upgrade a 450 would probably be a decent jump, but I would first look up that beep code and make sure it's not a sign of something more ominous before buying anything.


The beeping stops if I boot up with the card removed. Hope that this isn't anything major!

Will try and locate the manual.

Thank you.
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August 2, 2012 11:19:08 PM

xtreme5 said:
I don't think it your card is dead try to remove the card for a while then put it back.


Tried this but it doesn't solve the problem. :( 

Thank you anyway.
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a b U Graphics card
August 2, 2012 11:22:50 PM

Can you try the card in a different PC?
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a b U Graphics card
August 2, 2012 11:38:26 PM

try using with different cable.
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August 3, 2012 1:13:42 PM

festerovic said:
Can you try the card in a different PC?


Unfortunately, I haven't got another p.c. containing a 850W PSU with two 6-pin PCI Express supplementary power connectors.

This morning I 'borrowed' a low-power PCIe graphics card (GeForce 8600GS) from my daughter's p.c. It does not require the supplementary power connectors to run. I fitted the 8600GS in my p.c. instead of the suspect GTX260.

My p.c. now boots up so I am operational. :)  However, one of the 5V power leads for my SATA HDD does not appear to be working. I can use another 5V output from the PSU (850W Enermax Revolution 85+) but it does suggest that I have a power supply issue as well as graphics card issue. :??: 

So the p.c. is up and running and all the drives appear to be working properly. I don't really want to use it in a state of semi-repair though in case a further power supply problem messes up a drive.

New graphics card AND new 850W power supply? This could become expensive!
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August 3, 2012 1:21:38 PM

xtreme5 said:
try using with different cable.


You mean for the two 12V PCIe six-pin connections?

My supply is an Enermax Revolution 85+. It has 'hard-wired' 12V connectors and optional plug-in 12V connectors (see output connectors in this picture: http://images.bit-tech.net/content_images/2008/09/first...)

I tried both the hard-wired and the plug-in leads. Couldn't get the GTX260 to work with either unfortunately.

What are the 12V connections for? Not all graphics cards have them. Will the GTX260 work at reduced spec without the 12V connections?
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a c 177 U Graphics card
August 3, 2012 1:57:27 PM

Does the display break up look anything like any of these?

http://www.playtool.com/pages/artifacts/artifacts.html

If so it might the card.

Different cards draw different amounts of power, the more powerful the card, the more juice it needs (there are other considerations such as age with older cards being less efficient than newer ones).
The PCI-E slot can supply 70 Watts, so any card that needs more will need one or two extra leads, depending on its maximum draw, hence the extra connections.

Usually, if the card is n't getting enough power it'll beep, which may be what your system is telling you, which could indicate a failing powersupply.

Most cards come packaged with molex/PCI-E adaptors like this:
http://www.playtool.com/pages/psuconnectors/connectors....
Close to the bottom of the page.
I take it those are the optional leads you're referring to?
With no 'spare' system to fault find with you're down to replacing parts, I'd start with the PSU if the molex adaptors do n't work.
Try asking nicely at our local computer shop, they might let you have it on 'sale or return'.

The GTS 450 is a step down from the GTX260:
http://www.tomshardware.com/reviews/gaming-graphics-car...
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August 3, 2012 2:26:41 PM

coozie7 said:
Does the display break up look anything like any of these?

http://www.playtool.com/pages/artifacts/artifacts.html

If so it's almost certainly the card..


Thank you for the link. The display break up happened the last time I successfully used the p.c., just before the problem outlined in my original post started.

From what I remember, there was a line of dots horizontally across the middle of the screen. It looked a bit like the dots in this picture: http://www.playtool.com/pages/artifacts/de_dust20002.jp... which suggest that the Video RAM is the problem. I will test the motherboard RAM just to make sure.


coozie7 said:
Different cards draw different amounts of power, the more powerful the card, the more juice it needs (there are other considerations such as age with older cards being less efficient than newer ones).
The PCI-E slot can supply 70 Watts, so any card that needs more will need one or two extra leads, depending on its maximum draw, hence the extra connections.
Usually, if the card is n't getting enough power it'll beep, which may be what your system is telling you.
Most cards come packaged with molex/PCI-E adaptors like this:

http://www.playtool.com/pages/psuconnectors/connectors....

Close to the bottom of the page.
If the PSU has spare Molex connectors, and most have a spiders web of 'em, you can use two such converters to power the card in place of the dedicated PCI-E leads.


That's a good tip. I didn't know about those converters. I'll have a scout around.

If I have to make purchases, probably my best bet is to buy a replacement PSU first. Then check the new PSU with the suspect GTX260. Then buy a new graphics card if necessary.

Thanks for your support.

[Disappointing that the Enermax has failed after only three years of moderate use. It cost £160 (US$ 250) new in 2009.]
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a c 177 U Graphics card
August 3, 2012 2:37:43 PM

If you do n't have a nice, helpful local shop (as I do :)  ), do n't forget the Distance Selling Regulations-you can return an item purchased off the 'net within-I think-seven working days, even if it's perfect, you do NOT have to give a reason! See, not everything in the UK is bad ;) 
A few useful shopping places: Scan, Misco, Dabs Overclockers, Pixmania, Ebuyer and Aria.
Unless you're running with a massive overclock and dozens of drives, 650Watts is more than enough from a GOOD maker: Corsair, Silverstone, FSP, OCZ and Antec are top notch. Do n' get a dead cheap unit: They're cheap or a reason and a duff one can destroy the entire system.
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August 3, 2012 4:56:55 PM

coozie7 said:
If you do n't have a nice, helpful local shop (as I do :)  ), do n't forget the Distance Selling Regulations-you can return an item purchased off the 'net within-I think-seven working days, even if it's perfect, you do NOT have to give a reason! See, not everything in the UK is bad ;) 
A few useful shopping places: Scan, Misco, Dabs Overclockers, Pixmania, Ebuyer and Aria.
Unless you're running with a massive overclock and dozens of drives, 650Watts is more than enough from a GOOD maker: Corsair, Silverstone, FSP, OCZ and Antec are top notch. Do n' get a dead cheap unit: They're cheap or a reason and a duff one can destroy the entire system.


Have just ordered a 850W Corsair HX CMPSU-850HXUK from Scan. My pc contains 4 HDDs and has a eSATA external connection so I went for a bit of 'power headroom' :) 
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a c 177 U Graphics card
August 3, 2012 5:10:48 PM

You trained by a Victorian steam engine designer?
It's really far more than you need, but I suppose it'll last...Probably into the next century ;) 
Hope it works out, mate, drop us a line here to tell us how it goes.
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August 7, 2012 11:38:41 AM

coozie7 said:
You trained by a Victorian steam engine designer?
It's really far more than you need, but I suppose it'll last...Probably into the next century ;) 
Hope it works out, mate, drop us a line here to tell us how it goes.


I like to conservatively power rate my requirements! :D 


Corsair power supply arrived today. Fitted it and switched on.... The GTX260 graphics card still not working :( 

So off to buy a new graphics card now.
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a c 177 U Graphics card
August 7, 2012 12:44:08 PM

!"£$%^&*() :( 
Do n't forget those Regulations, mate, you'll have to stump up for transport but at least you'll not have an unneeded PSU on your hands.
As for a replacement have a quick gander here:

http://www.tomshardware.com/reviews/gaming-graphics-car...
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August 8, 2012 8:35:37 PM

coozie7 said:
!"£$%^&*() :( 
Do n't forget those Regulations, mate, you'll have to stump up for transport but at least you'll not have an unneeded PSU on your hands.
As for a replacement have a quick gander here:

http://www.tomshardware.com/reviews/gaming-graphics-car...


Thanks coozie.

In the end I ordered a EVGA GeForce GTX480. I use the machine for video editing and this card is reportedly compatible with Adobe Preiere Pro.

Installed the new GTX480 - and everything is up and running nicely. :sol:  Phew!

So I can now answer my original question: "yes, the graphics was dead."

A bit disappointing that the XFX GeForce GTX260 only lasted three years with moderate use. I have sent XFX an email.

As to the power supply, I could send the new one back but I know that one of the old outputs is dodgy. I'll have a think. Good advice about the '7 day rule' though. I wasn't aware of that before this thread.

Thanks to everyone for their contributions.
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a c 177 U Graphics card
August 8, 2012 9:25:32 PM

Do n't forget the select a 'best anwser' so the thread can be closed.
BTW, I do n't suppose, by any chance you registered the 260 for the extra supa warranty?
Shame it's been such a slog to sort it out, still, it IS sorted, so now you can bask in the Golden glow of the Olympics ;) 
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August 10, 2012 10:26:33 AM

coozie7 said:
BTW, I do n't suppose, by any chance you registered the 260 for the extra supa warranty?


I did register the GTX260 for the extended warranty at the time of purchase (mid-2009). Today I raised a support ticket with XFX and had the following exchange with XFX's tech guy Shaun (edited for brevity):

Me: [ 8/10/2012 10:09:29 AM] Thanks, Shaun. I will contact the retailer about the warranty. However, I registered the product within 30 days of purchase on the XFX website. As a consequence, the website indicated "your limited warranty will be EXTENDED for the duration of your life". How does this apply if I have to go back to the reseller? Does registration extend the warranty?

[SHAUN_T 8/10/2012 10:11:39 AM] That is incorrect, the lifetime warranty only applies to certain cases within North America. Within Europe the warranty is the sole responsibility of the reseller, there is no direct warranty with XFX. If the warranty is over then Im afraid there isnt anything more that can be done as the graphics card does unfortunately seem to be faulty. Kind regards, Shaun.

So the XFX lifetime warranty does not apply in Europe. :( 

I've sent Scan an email but I'm not hopeful. I can't remember the duration of Scan's warranty for the GTX260


coozie7 said:
Do n't forget the select a 'best anwser' so the thread can be closed.


Oops. I started this thread as a discussion rather than a question, so I haven't got "best answer" icons in the replies to click on.

I tried to change this by clicking on the edit button for my first post in the thread and then selecting the 'Question' tab rather than the 'Discussion' tab. When I clicked on 'submit' I got the message "you are not allowed to edit this post"

Is there another way to close the thread?



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a c 177 U Graphics card
August 10, 2012 10:43:08 AM

Oh well, nothing ventured, I suppose.
You'll have to contact one of the Mods and ask them to close it.
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August 14, 2012 10:53:38 AM

Best answer selected by Selwyn McDonald.
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a b U Graphics card
August 14, 2012 11:11:00 AM

This topic has been closed by Pyree
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