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Computer crashes while gaming

Last response: in Graphics & Displays
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August 8, 2012 3:14:01 PM

Hi guys, I have been experiencing this problem since i built my computer. When I first built my computer sometimes, all of the sudden the screen would turn greenish with lines of all different colors with flashing rectangular shapes and when that happened, the speakers would make a sound. I would have to press the power button to shut it down and power it back on. It went away for awhile but now I just got COD MW3 for it and now it crashes the same way almost every time I play. However, it crashes randomly. (For example, I might just start a mission and it will crash or I may finish a couple before it crashes) My cpu is known to be a little hot but I do not think it is the problem. I don't think i have the latest Intel HD 4000 drivers yet so could that be a problem? Or do you guys think that the hot cpu is the culprit? There is no error codes or messages so i don't know what the problem is. Note cpu is about 60-80 degrees C when gaming. I am getting a GTX 670 FTW soon so if it's the drivers i will just stop playing until i have the GTx 670 with new drivers.
August 8, 2012 3:50:36 PM

well if ur cpu is moderately hot, i bet ur gpu is hotter. I would say check first if ur graphic card is overheating.
Otherwise, does this only happen when gaming? This might be a 2d/3d clock conflict. Try the game again in windowed mode and see if that works better then full screen. If it does, you can put a fix rate on the clock by using a controller program.

Hope this helps
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a b U Graphics card
August 8, 2012 4:20:04 PM

please list all the components of your system so we can help you
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a c 191 U Graphics card
August 8, 2012 4:31:28 PM

The way I read this, you're using the integrated HD4000 graphics in your CPU. What PSU do you have? With no discrete card [yet], you won't need high wattage, but high quality is always essential.
If you're using the integrated HD4000, then yes you will need the latest drivers.
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August 8, 2012 5:16:01 PM

That sounds like either a power supply issue or the gpu is overheating.
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a c 225 U Graphics card
August 8, 2012 5:27:41 PM

Download OCCT and run 60 minute CPU and GPU tests

http://www.ocbase.com/

Post system specs and temperature results
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a c 177 U Graphics card
August 8, 2012 5:56:08 PM

How are you measuring the temperatures?
If you're using something like Speedfan it'll record only the current temerature so if you're not using Alt-tab to get out of the game, there will be a delay while you quit and the game returns you to the desktop, which will result in a temperature reading of between 10 and 20c lower than the true under load figure.
BTW 60-80c seems a little hot, not dangerously so, but hot nonetheless so you might want to check the CPU cooler is fully attached.
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August 8, 2012 6:02:32 PM

avenseth12 said:
please list all the components of your system so we can help you

motherboard/case: shuttle z77r5
Cpu: I7 3770K
No dedicated graphics card
8gb Corsair vengence 1600mhz ram
Boot drive OCZ vertex 3 60 gb
storage drive: WD caviar black 1tb
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August 8, 2012 6:07:40 PM

coozie7 said:
How are you measuring the temperatures?
If you're using something like Speedfan it'll record only the current temerature so if you're not using Alt-tab to get out of the game, there will be a delay while you quit and the game returns you to the desktop, which will result in a temperature reading of between 10 and 20c lower than the true under load figure.
BTW 60-80c seems a little hot, not dangerously so, but hot nonetheless so you might want to check the CPU cooler is fully attached.

I used realtemp and coretemp when i start the games, i reset min and max values and every so oftern i would check and see what they were. thats how i got 60-80
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a c 191 U Graphics card
August 8, 2012 6:07:44 PM

What PSU? Brand and model please, not just wattage.
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August 8, 2012 6:08:42 PM

My PSU is the one that comes with the shuttle (I don't know the brand) But on youtube i saw that it can take a radeon 7970 just fine so i don't think the PSU is the issue
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August 8, 2012 6:09:54 PM

It is the Intel 4000 integrated graphics. There is no fixing this it wasn't designed to game on, let alone play something so demanding. Your stuff is over heating like a madman I am willing to bet.
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August 8, 2012 6:10:12 PM

coozie7 said:
How are you measuring the temperatures?
If you're using something like Speedfan it'll record only the current temerature so if you're not using Alt-tab to get out of the game, there will be a delay while you quit and the game returns you to the desktop, which will result in a temperature reading of between 10 and 20c lower than the true under load figure.
BTW 60-80c seems a little hot, not dangerously so, but hot nonetheless so you might want to check the CPU cooler is fully attached.


It's that hot because the GPU and the CPU are the same thing.
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August 8, 2012 6:14:59 PM

DarkOutlaw said:
It is the Intel 4000 integrated graphics. There is no fixing this it wasn't designed to game on, let alone play something so demanding. Your stuff is over heating like a madman I am willing to bet.

umm i have seen people play MW3 on HD4000 just fine on a higher res than i play on. It's probably the drivers so i will update them
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a c 191 U Graphics card
August 8, 2012 6:32:46 PM

There is likely more than one PSU available with that case, not all of them able to handle powerful graphics cards. Still, since you are not using any discrete card, power shouldn't be the issue. It may well be a heat issue. You may need to remove the CPU cooler, reapply thermal paste, and reseat it.
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August 8, 2012 6:40:57 PM

Onus said:
There is likely more than one PSU available with that case, not all of them able to handle powerful graphics cards. Still, since you are not using any discrete card, power shouldn't be the issue. It may well be a heat issue. You may need to remove the CPU cooler, reapply thermal paste, and reseat it.

Are you sure it's the heat issue and not drivers? Because I ran prime95 for 10 min and it was fine. temps got to 90 (when i'm playing they never go past 80) Anyways i'm was going to reseat the heatsink anyways cause of the heat.
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a c 191 U Graphics card
August 8, 2012 6:43:34 PM

If you haven't, do obtain and load the latest drivers.
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August 8, 2012 6:47:27 PM

80 Celsius is hot, I don't know the maximum for your CPU, there is usually thermal protection on the motherboard that will cut power once the temperature gets too high.
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August 8, 2012 8:02:57 PM

80-90 is maybe not crash mode, but its surely artifact mode. So im still going for overheat. You will reload the drivers so that's good.
Just check again after u cleaned the heatsink and the card, make absolutely sure its not overheat first. Did you try playing windowed mode and not full screen? Does that make a difference?
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a c 191 U Graphics card
August 8, 2012 10:50:58 PM

I don't like my CPU cracking 60C, maybe 80C for a GPU. Let's see what happens once temps are under control...
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August 9, 2012 1:57:18 PM

i downloaded new driver and it still crashes. I didn't have time to do anything else so i'll get back to you guys.
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August 12, 2012 6:03:03 PM

Hey guys, I reapplied the thermal compound and temps are 15 degrees cooler but it SITLL crashes i am out of ideas. please help
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August 13, 2012 7:32:04 AM

any problems while not playing games, like browsing is ok?
also any problems if you play windowed mode and not full screen?
can you check the voltage your card is getting, also maybe post the clock rates of ur GPU just in case.
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August 13, 2012 3:36:50 PM

cala_01 said:
any problems while not playing games, like browsing is ok?
also any problems if you play windowed mode and not full screen?
can you check the voltage your card is getting, also maybe post the clock rates of ur GPU just in case.

umm i still get problems when i play windows although i think i can play longer before it crashes in windowed ( it seems like it). browsing is ok. i ran 3dmark and it also crashed. lemme get back to you on the voltage.
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a b U Graphics card
August 13, 2012 4:00:07 PM

Check your RAM with Memtest
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August 13, 2012 7:12:08 PM

cala_01 said:
any problems while not playing games, like browsing is ok?
also any problems if you play windowed mode and not full screen?
can you check the voltage your card is getting, also maybe post the clock rates of ur GPU just in case.

ok here are my nuimbers: cpu core +0.912, cpu 1.05 +1.056, DRAM +1.536, PCH +1.056, Graphics Core +0.12, Graphics Core Ratio 23, Graphics voltage 0. i'm using intel hd 4000
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August 13, 2012 7:21:00 PM

simon12 said:
Check your RAM with Memtest

can you give me the link to memtest
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August 14, 2012 6:54:16 AM

Hi David,
can you once again check voltage for GPU in BIOS this time, see how much it say.
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a b U Graphics card
August 14, 2012 10:25:33 AM

david_12 said:
can you give me the link to memtest

http://www.memtest86.com/ click the free download link. You neecd to put it on a CD and boot from that.
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August 14, 2012 8:20:58 PM

Hey guys i think the problem might be that my hd graphics are not getting enough voltage (i THInk, not i know) so can i try overvolting it 50mv? will it fry my cpu? (i heard that overvolting can fry your cpu) will it be stable?) thanks
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a c 191 U Graphics card
August 14, 2012 10:21:05 PM

Be very careful if you start down that road. It should be stable at stock voltage. If another 50mV doesn't do it, do you stop, or add 50 mV more? You see where this is going...more, more, MOAR; until you've let the magic smoke out.
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August 14, 2012 10:49:31 PM

Onus said:
Be very careful if you start down that road. It should be stable at stock voltage. If another 50mV doesn't do it, do you stop, or add 50 mV more? You see where this is going...more, more, MOAR; until you've let the magic smoke out.

yeah i see what you are talking about. if 50mv doesn't do it i'll just wait and get a dedicated graphics card but will it be ok at 50mv? i was just wondering that.
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August 14, 2012 11:19:29 PM

ok the overvolting thing didn't work i am TOTALLY out of ideas any ideas from you guys?
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August 15, 2012 2:16:55 PM

Assuming you already tested your ram and made sure all your drivers were up to date.

- Check for BIOS updates from your motherboard manufacturer
- Reset bios settings to factory defaults

Other than that I don't know, you might also have a defective hardware component but unless you have replacement parts around it can be hard to diagnose
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Best solution

September 25, 2012 2:53:25 AM

David_12

You are not alone. I bought and put together the computer

shuttle z77r5
3770k
16M

exactly same problem both VGA and HDMI with the integrated HD 4000. Randomly green screen with blocks on HDMI and reboot randomly if I use VGA. I applied the latest BIOS with SZ77R000.110 Release Date:2012/07/10. Same problem.

I have another computer running 3770K with ASUS MB, no problem.

I checked the bios log. You can see they mentioned about issue with 3770K video. So I concluded that this is a MB/BOIS/CPU version/HD 4000 problem. I fixed the problem with a Nvidia Card. My son has been on steam for past 3 hours without problem. I will keep you inform if that is the fix. No wonder I got the Z77R5 $80 off .... not enough to buy a good gfx card : (

I would like to get a gtx 680, if the box stay up without problem for the next 2 weeks.

1/137
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September 26, 2012 1:21:17 AM

1orver137 said:
David_12
Yeah please tell me what happens

You are not alone. I bought and put together the computer

shuttle z77r5
3770k
16M

exactly same problem both VGA and HDMI with the integrated HD 4000. Randomly green screen with blocks on HDMI and reboot randomly if I use VGA. I applied the latest BIOS with SZ77R000.110 Release Date:2012/07/10. Same problem.

I have another computer running 3770K with ASUS MB, no problem.

I checked the bios log. You can see they mentioned about issue with 3770K video. So I concluded that this is a MB/BOIS/CPU version/HD 4000 problem. I fixed the problem with a Nvidia Card. My son has been on steam for past 3 hours without problem. I will keep you inform if that is the fix. No wonder I got the Z77R5 $80 off .... not enough to buy a good gfx card : (

I would like to get a gtx 680, if the box stay up without problem for the next 2 weeks.

1/137

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a c 191 U Graphics card
September 26, 2012 9:53:47 AM

What were the results from the Memtest?
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September 26, 2012 10:37:13 PM

Onus said:
What were the results from the Memtest?

Everything is fine
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a c 191 U Graphics card
September 26, 2012 11:11:18 PM

It will be something you'll want anyway for games, but I would suggest adding a discrete graphics card to your system. If you've been relatively happy with the performance of the HD4000, then a modest card like a HD7750 would be a good choice. It needs no auxiliary power, and will run on a reasonable 300W PSU.
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September 27, 2012 6:12:18 AM

It has been running fine with a cheap GT 610 for the past 3 days. My son played on steam for many hours. Now I am very sure is the bios/MB/3770K/HD4000 combined problem.It came with a 500W power supply can support GTX 680.

I will get GTX 660 Ti next weekend. I will keep david posted.
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a c 191 U Graphics card
September 27, 2012 10:09:03 AM

Please do not hijack David's thread.
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October 5, 2012 9:21:24 PM

1orver137 said:
It has been running fine with a cheap GT 610 for the past 3 days. My son played on steam for many hours. Now I am very sure is the bios/MB/3770K/HD4000 combined problem.It came with a 500W power supply can support GTX 680.

I will get GTX 660 Ti next weekend. I will keep david posted.
S
Yes that would be appreciated
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October 20, 2012 8:08:56 PM

Hey guys, I got GTX 670 FTW and everything seems to be fine, must be the same issue as 1orver137. Thanks everyone! Cheers! :) 
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October 20, 2012 8:09:09 PM

Best answer selected by david_12.
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