Ok so the details are a little sketchy right now, but my cousin has somehow downloaded a virus. From his explanation he says that he's able to make it past the login screen. Upon entering the desktop this virus is saying certain components are messed up and that he will have to type in his credit card information for some reason. I asked him if he has a windows installation cd, however it appears he did not burn one after purchasing the computer from walmart. I have my own copy of vista that I made after my first time using my laptop, but he doesn't have a vista key so that would do no good.
My question: Is there a way to create an installation cd if I have the product key information? I made him relay the info to me because I know the majority of laptops these days have the product key located on the bottom with a sticker.
Side note: He already took it to best buy and they said his motherboard might need to be replaced. Can a virus erase the mobo data?
I want to help him with this problem since I am more computer savy than most people in the family. I'd rather him not waste 300+ taking it to geek squad. That's around the price of a laptop.
My question: Is there a way to create an installation cd if I have the product key information? I made him relay the info to me because I know the majority of laptops these days have the product key located on the bottom with a sticker.
Side note: He already took it to best buy and they said his motherboard might need to be replaced. Can a virus erase the mobo data?
I want to help him with this problem since I am more computer savy than most people in the family. I'd rather him not waste 300+ taking it to geek squad. That's around the price of a laptop.