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Computer freezing and randomly shutting down. Please help

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  • Computers
  • Windows 7
Last response: in Windows 7
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February 15, 2012 3:39:45 PM

Hi this is my first post on this forum and i hope im posting in the right place. For the past 3 weeks my computer has had me so frustrated i dont know what to do. First off it started off just randomly powering off. Which got worse and worse. So we took it apart and made sure everything was clean and dust free etc. Now its not powering off as much but its freezing. Freezing alot. When it freezes you cant do anything. No cntl alt delete, you cant even move the mouse. Its like complete freeze. Also everytime it freezes when i try to restart the computer it hangs in bios about 5 times until finally after restarting it 5 more times i can make it back into windows. It keeps doing it and i have tried almost everything i can think of. I know its not overheating because i have been checking the tempurture of everything on the computer everyday. Everything is running super cool. I have no idea what is wrong please help.



The computer is -



Time of this report: 2/15/2012, 12:32:45
Machine name: KELLY-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7578
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 2939MB used, 13441MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode





Card name: NVIDIA GeForce GTX 570
Manufacturer: NVIDIA
Chip type: GeForce GTX 570
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1086&SUBSYS_15733842&REV_A1
Display Memory: 4064 MB
Dedicated Memory: 1248 MB
Shared Memory: 2815 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: HP w2338h
Monitor Id: HWP281C
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI


if you need anymore info please ask, and thanks so much for trying to help me fix this.

More about : computer freezing randomly shutting

a b $ Windows 7
February 15, 2012 3:51:08 PM

psu?
have you tried upping the memory voltages?
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February 15, 2012 4:30:27 PM

I know that is an option But the thing is i dont know how. Also when i go into my bios and look at the area where you could change the memory voltage it is greyed out and wont let me change it
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February 15, 2012 4:52:21 PM

Would really be happy if one of you smart guys would help a poor girl who doesnt understand computers out
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a b $ Windows 7
February 15, 2012 4:57:49 PM

some motherboard will have a switch on the board itself that will let you start overclocking, read over your manual

in bios look at your hardware monitor, check the temps are good

is your power supply strong enough for your config?
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February 15, 2012 5:33:11 PM

All the temps are fine and the power supply is a 650w. However i lost the manual
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February 15, 2012 6:09:45 PM

*not convinced you are a girl*

If you can get an (older) ubuntu CD, you can run memtest86+. If that is the problem, you'll likely get errors in a pass or two. In theory, you should run it overnight.

If it locks up DURING the test, it could be motherboard, ram, or psu. Possibly even processor.

I think memory or PSU are most likely culprits. Can you try 1 stick of memory at a time?

Do you have on-board video? You could eliminate that as a possibility by removing the add-in card or disabling on-board in BIOS if it isn't already.

Additionally, I'd disable the page file with 8GB of ram. Probably even 4. Some may disagree.
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February 15, 2012 6:26:05 PM

what do you mean by page file?
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a c 376 $ Windows 7
February 16, 2012 12:58:50 PM

First things to check with this is the power supply and RAM. Try running with one stick of RAM at a time, see if it boots OK, and what sticks cause issues. If all of your RAM does the same thing, try a different power supply.
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February 16, 2012 1:21:22 PM

bumping my thread on here, same issues! same solution maybe? :o 
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a c 376 $ Windows 7
February 16, 2012 1:28:42 PM

krayvok said:
bumping my thread on here, same issues! same solution maybe? :o 


Don't.

Keep things in your thread or don't even start a new one. If you think it may be the same solution, did you try what was posted here?
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!