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Problems with HP Photosmart USB Printer driver

Last response: in Windows XP
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March 31, 2004 11:26:31 PM

Archived from groups: microsoft.public.windowsxp.device_driver.dev (More info?)

Hi,
Can anyone help with this please. I'm running XP Pro patch too but not
including SP2 RC1.

I have a USB HP Photosmart 7260 printer and the only way I could get the
drivers installed
was to unclick every program in the startup section of msconfig.

However no matter what I try (and HP are unable to help) I can not turn my
printer off without
getting the blue screen of death. However should I boot the computer and
plug the power and USB
once my PC has booted I can turn the printer on and off on its front panel
without any problems
at all.

I have removed all USB posts in Device Manager and rebooted, manual cleaned
out the registry after
removing the driver for what seen sto be the 100th time but still the blue
screen of death if I turn the printer
off.

CAN ANYONE HELP PLEASE as next stop is the tip, and replace it with a Epson

Thank you for ANY assistance that you may be able to provide.


DaViD


*************************
What has four legs and an arm? A happy pit bull.
*************************
Anonymous
a b \ Driver
March 31, 2004 11:26:32 PM

Archived from groups: microsoft.public.windowsxp.device_driver.dev (More info?)

What's the error message on the blue screen?

Have you made sure your antivirus is up to date and run a virus scan? You
should also make sure there's no malware on your system that might be the
source of the issue, download, install and run Ad Aware:
www.lavasoftusa.com.

Check the event log for corresponding errors. Open Control Panel, open
Administrative Tools, open Event Viewer, go to the various sections, look
for any errors that correspond to when this happens, double click the error,
the information contained within may give a clue as to the source of the
issue. If you cannot figure out the information, click the third button
down in that box, it will copy the information after which you can paste it
into a message box and maybe we can figure it out.

Make sure your other drivers are up to date as out of date drivers might
cause a conflict. One other thing to check, if you are plugging the printer
into a USB hub, try connecting it directly to a USB port on your computer as
some devices have problems with USB hubs. I have an HP multifunction
printer which goes unrecognized if I connect it through a hub as opposed to
a port on the PC.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"DaViD" <david@reply.com> wrote in message
news:406b0d5a$0$3302$cc9e4d1f@news-text.dial.pipex.com...
> Hi,
> Can anyone help with this please. I'm running XP Pro patch too but not
> including SP2 RC1.
>
> I have a USB HP Photosmart 7260 printer and the only way I could get the
> drivers installed
> was to unclick every program in the startup section of msconfig.
>
> However no matter what I try (and HP are unable to help) I can not turn my
> printer off without
> getting the blue screen of death. However should I boot the computer and
> plug the power and USB
> once my PC has booted I can turn the printer on and off on its front panel
> without any problems
> at all.
>
> I have removed all USB posts in Device Manager and rebooted, manual
> cleaned
> out the registry after
> removing the driver for what seen sto be the 100th time but still the blue
> screen of death if I turn the printer
> off.
>
> CAN ANYONE HELP PLEASE as next stop is the tip, and replace it with a
> Epson
>
> Thank you for ANY assistance that you may be able to provide.
>
>
> DaViD
>
>
> *************************
> What has four legs and an arm? A happy pit bull.
> *************************
>
>
>
Anonymous
a b \ Driver
March 31, 2004 11:49:26 PM

Archived from groups: microsoft.public.windowsxp.device_driver.dev (More info?)

Do you include Step 4 from my website or not? If you miss it out, all you
do each time is reinstall the corrupted drivers.

Cari
www.coribright.com

"DaViD" <david@reply.com> wrote in message
news:406b0d5a$0$3302$cc9e4d1f@news-text.dial.pipex.com...
> Hi,
> Can anyone help with this please. I'm running XP Pro patch too but not
> including SP2 RC1.
>
> I have a USB HP Photosmart 7260 printer and the only way I could get the
> drivers installed
> was to unclick every program in the startup section of msconfig.
>
> However no matter what I try (and HP are unable to help) I can not turn my
> printer off without
> getting the blue screen of death. However should I boot the computer and
> plug the power and USB
> once my PC has booted I can turn the printer on and off on its front panel
> without any problems
> at all.
>
> I have removed all USB posts in Device Manager and rebooted, manual
> cleaned
> out the registry after
> removing the driver for what seen sto be the 100th time but still the blue
> screen of death if I turn the printer
> off.
>
> CAN ANYONE HELP PLEASE as next stop is the tip, and replace it with a
> Epson
>
> Thank you for ANY assistance that you may be able to provide.
>
>
> DaViD
>
>
> *************************
> What has four legs and an arm? A happy pit bull.
> *************************
>
>
>
April 2, 2004 2:57:52 AM

Archived from groups: microsoft.public.windowsxp.device_driver.dev (More info?)

Sorry Cari not type of problem its a software conflict issue, badly written
HP drivers
I think


Cari (MS-MVP) wrote:
|| Do you include Step 4 from my website or not? If you miss it out,
|| all you do each time is reinstall the corrupted drivers.
||
|| Cari
|| www.coribright.com
||
|| "DaViD" <david@reply.com> wrote in message
|| news:406b0d5a$0$3302$cc9e4d1f@news-text.dial.pipex.com...
||| Hi,
||| Can anyone help with this please. I'm running XP Pro patch too but
||| not including SP2 RC1.
|||
||| I have a USB HP Photosmart 7260 printer and the only way I could
||| get the drivers installed
||| was to unclick every program in the startup section of msconfig.
|||
||| However no matter what I try (and HP are unable to help) I can not
||| turn my printer off without
||| getting the blue screen of death. However should I boot the
||| computer and plug the power and USB
||| once my PC has booted I can turn the printer on and off on its
||| front panel without any problems
||| at all.
|||
||| I have removed all USB posts in Device Manager and rebooted, manual
||| cleaned
||| out the registry after
||| removing the driver for what seen sto be the 100th time but still
||| the blue screen of death if I turn the printer
||| off.
|||
||| CAN ANYONE HELP PLEASE as next stop is the tip, and replace it with
||| a Epson
|||
||| Thank you for ANY assistance that you may be able to provide.
|||
|||
||| DaViD
|||
|||
||| *************************
||| What has four legs and an arm? A happy pit bull.
||| *************************
!