7750 no supported by the mobo

[BSNL]

my sapphire radeon hd 7750 1gb ddr5 did not install on my pc because the computer expert told me that it will not support my motherboard. he also told that i have to buy intel i3 and a motherboard to support my pc. is this is true?

 

[auntarie]

If the motherboard has a PCI-E 2.0 x16 or newer slot it will support the GPU. The processor has nothing to do with GPU-mobo compatibility. What is your current motherboard?

 

[Maxx_Power]

my sapphire radeon hd 7750 1gb ddr5 did not install on my pc because the computer expert told me that it will not support my motherboard. he also told that i have to buy intel i3 and a motherboard to support my pc. is this is true?

What was the specifications of your computer ?

 

[BSNL]

What was the specifications of your computer ?

its here,

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01777936&lang=en&cc=us&taskId=101&contentType=SupportFAQ&prodSeriesId=3942826&prodTypeId=12454

and motherboard is MSI boston v1.0. please help me because i cannot send back the 7750 graphics card as the seal is broken and i have to use it any how.

 

[BSNL]

If the motherboard has a PCI-E 2.0 x16 or newer slot it will support the GPU. The processor has nothing to do with GPU-mobo compatibility. What is your current motherboard?

my mobo has one pciex16 slot. the first time when the computer expert tried to install the 7750, the fan on the 7750 was spinning but there was no signal on the vga port.

 

[Maxx_Power]

my mobo has one pciex16 slot. the first time when the computer expert tried to install the 7750, the fan on the 7750 was spinning but there was no signal on the vga port.

It'll work on that board, I don't see why not, and with that CPU and entire setup.

What I would check for:

(1) Go into the BIOS and see if there are settings of which display adapter enumerates first (the boot-up display device), change this to PCI-E, or discrete instead of onboard/integrated.

(2) Install the board, and unplug the monitor cable from the back of the computer where the motherboard ports are, and replug it into the video card you just installed.

That should be all there is to it.

 

[auntarie]

It says in the info that it supports PCI-E x16 cards so you should have no problems. Before you bought the 7750, were you using the integrated HD3100? If so, try disabling it in the BIOS. There should be an option along the lines of "primary video processor" or something like that. Just select the 7750 and you should be good to go.

 

[BSNL]

It'll work on that board, I don't see why not, and with that CPU and entire setup.

What I would check for:

(1) Go into the BIOS and see if there are settings of which display adapter enumerates first (the boot-up display device), change this to PCI-E, or discrete instead of onboard/integrated.

(2) Install the board, and unplug the monitor cable from the back of the computer where the motherboard ports are, and replug it into the video card you just installed.

That should be all there is to it.

my BIOS is :-
Brand- phoenix technologies LTD
version-5.24
Date-06/19/2009.
should i need to update the bios before doing those settings?

 

[auntarie]

Nope.

 

[BSNL]

It says in the info that it supports PCI-E x16 cards so you should have no problems. Before you bought the 7750, were you using the integrated HD3100? If so, try disabling it in the BIOS. There should be an option along the lines of "primary video processor" or something like that. Just select the 7750 and you should be good to go.

yes i had integrated graphics card of intel gma x3100(256 mb), how to disable that in the bios ,please tell me the full description of how to disable it in the bios. i bios comes out on pressing f10 while on booting.

 

[Maxx_Power]

my BIOS is :-
Brand- phoenix technologies LTD
version-5.24
Date-06/19/2009.
should i need to update the bios before doing those settings?

You CAN update the BIOS if there is a newer one once you figure out what the problem is. No point in dragging in other potential problems if your computer works fine, and it is just the order of display adapters that needs to be set in the BIOS.

 

[Maxx_Power]

yes i had integrated graphics card of intel gma x3100(256 mb), how to disable that in the bios ,please tell me the full description of how to disable it in the bios. i bios comes out on pressing f10 while on booting.

Okay, go into the BIOS

A few tabs will be at the top, go to Advanced (RIGHT arrow key), and go down to primary video adapter, press enter or use the pg up and down keys to adjust this value or sometimes arrow keys set it to PCI-E 16x.


This is from your computer's motherboard manual online:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=3942826&prodTypeId=12454&objectID=c02028457#A1

Scroll down until you get to the "Advanced Menu Settings" Yours should look identical to this.

Image of the BIOS page you need here:

EDIT: CORRECTED IMAGE.

 

[auntarie]

yes i had integrated graphics card of intel gma x3100(256 mb), how to disable that in the bios ,please tell me the full description of how to disable it in the bios. i bios comes out on pressing f10 while on booting.

Just enter the BIOS and look for options/settings and then for something like "primary video processor" or "primary graphics adapter". You do need to have the 7750 installed in the PCI-E slot. I have no idea what your mobo's BIOS looks like so I can't give you a step-by-step walkthrough. maxx_power might be able to help you with that.

 

[BSNL]

Just enter the BIOS and look for options/settings and then for something like "primary video processor" or "primary graphics adapter". You do need to have the 7750 installed in the PCI-E slot. I have no idea what your mobo's BIOS looks like so I can't give you a step-by-step walkthrough. maxx_power might be able to help you with that.

yes man the settings were done when the computer expert was installing 7750. he changed the primary video adapter to from onboard to pcie, but still nothing happened and it showed as usual no input signal.

 

[auntarie]

Well if everything on the card is working (LEDs, fans) and it's still showing no signal, maybe the card's dead. Highly improbable with a brand new card, but still possible. Can you try with another GPU?

 

[rgd1101]

Your "computer expert" didn't have a DVI monitor to try? maybe is the dvi vga adapter not working. You said the fan is spinning, but is the computer come on?

 

[BSNL]

Your "computer expert" didn't have a DVI monitor to try? maybe is the dvi vga adapter not working. You said the fan is spinning, but is the computer come on?

no it didn't came on, it was showing no input signal.

 

[BSNL]

Well if everything on the card is working (LEDs, fans) and it's still showing no signal, maybe the card's dead. Highly improbable with a brand new card, but still possible. Can you try with another GPU?

how can a new graphics card be dead? the fan was working.

 

[auntarie]

how can a new graphics card be dead? the fan was working.

We've had quite a lot of people on the forums whose cards are acting normally (fans spinning, LEDs are on etc.) but they aren't showing picture or the monitor does not recognize them. In the end, it turned out that the GPUs were dead.

 

[rgd1101]

no it didn't came on, it was showing no input signal.

I'm not talking about the monitor, I'm talking about the computer, you know the CPU, RAM, hard drive, motherboard. Did it sound like it starting the OS.

 

[BSNL]

We've had quite a lot of people on the forums whose cards are acting normally (fans spinning, LEDs are on etc.) but they aren't showing picture or the monitor does not recognize them. In the end, it turned out that the GPUs were dead.

are you sure that it can be the problem?

 

[auntarie]

are you sure that it can be the problem?

Well, we'll know for sure if you try another card, preferably similar to this 7750. If everything works- there's your problem right there

 

[BSNL]

Well, we'll know for sure if you try another card, preferably similar to this 7750. If everything works- there's your problem right there

i do no have any other graphics card. i am currently playing games with integrated intel gma x3100(256mb) graphics card.

 

[auntarie]

If you can convince sapphire to change it somehow... But you have no proof that it doesn't work. I'm sure they'll give you a thousand other reasons for why it's not giving signal.

 

[BSNL]

If you can convince sapphire to change it somehow... But you have no proof that it doesn't work. I'm sure they'll give you a thousand other reasons for why it's not giving signal.

yes i went to change but they told that you have to buy an intel i3 , ram 8gb and a new ddr3 motherboard to support that 7750. and they are not willing to take the 7750 as the product's seal was broken.