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Atipcie64.sys causing system crashes

Last response: in Graphics & Displays
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August 17, 2012 7:21:29 AM

Hello,

My system has been having some serious issues lately. I thought I had it fixed when I found corrosion on the motherboard/video card and cleaned them and reseated all the items in my computer. My computer will randomly crash, often it can be triggered by running 3D applications where the video card demands more power. Here are my system specs:

Gigabyte GA-770TA-UD3
16gb (4gbx4) Gskill DDR3 1600 (stable already memtested)
1 WD Caviar Black 640GB HD
2 DVD drives
Creative X-Fi Xtremegamer SB0460 with drive bay
AMD Phenom II 965 3.4 Ghz 125W (not overclocked)
Sapphire HD5850 1GB Toxic
Corsair HX650 Professional Modular Power Supply

After crashing, sometimes it won't even make it to the BIOS and it will crash and reboot again. Usually if I power off the system, wait a few minutes, then turn it back on and try to let it boot, it will get past the BIOS and then I'll hit F8 to give me the boot screen and try to put it in safe mode with networking. It will run through the driver list and hang at atipcie64.sys. Sometimes it keeps going and loads into windows, other times it will just crash and reboot. I normally DO NOT get a blue screen of death (BSOD) when this happens. The display just turns off and it reboots. I only have the AMD driver installed. I DO NOT have catalyst, amd overdrive (AOD), or anything else installed. I've disabled the HD audio device in the control panel so there is no conflict between the HDMI audio and my X-fi sound card. Is there some way to replace the atipcie64.sys file with a different one? I've already been through the whole driver uninstall/reinstall and it seems that it keeps giving me a corrupt atipcie64.sys file. Do I need to edit the registry? I'm really at a loss here and I don't know where there is a dump file or if one is being made when my system crashes. Any help would be greatly appreciated. Thanks.
August 18, 2012 4:34:55 AM

Does anyone know how to replace atipcie64.sys? Would doing a fresh install of windows help? Is there something I can do to tell if it's a hardware failure? My video card is over 2 years old and is no longer under warranty.
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August 18, 2012 5:15:58 AM

I have Intel-based system. I do not have Atipcie64.sys in my W7x64 OS.

Most probably, yours is in \Windows\System32\Drivers\ folder.

When you boot to Safe Mode or, ( if you are not able to boot to Safe Mode, boot to Safe Mode Command Prompt ) go to C:\Windows\System32\Drivers\ directory and look for Atipcie64.sys. If it is there, try to rename it. If it cannot be renamed, that means it is in use. If it can be renamed, it is not in use when you are in Safe Mode, meaning you are using Windows display drivers. Then you can replace it but you must have another version of that file, which you cannot be sure if it will work.

EDIT: To be able to do some work in Safe Mode Command Prompt, you must have some basic knowledge about the commands in old DOS-type environment. Please let us know if you need info about the basic commands.
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August 19, 2012 9:22:03 AM

i downloaded a malware detector called combofix and it completely ruined my computer. it removed my directx.exe file so now i can't open any games because directx can't initialize. i'm in the process now of using my removable hard drive to move all my things i want to save from my desktop to my laptop then i'm just going to use boot'n'nuke to wife the drive and do a fresh install of win 7 ultimate. it's been over two years and i've heard you need to reinstall windows every year or so to keep your system running well.

on a side note, i was unable to find anywhere to download just atipcie64.sys you can't get it from AMD by itself. it's packaged into the catalyst driver updates. hopefully this fresh install will fix EVERYTHING.
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August 19, 2012 5:15:29 PM

just download directx from microsoft page and reinstall it
use avira antivir, its free for home use to check computer, and also spybot if needed.

best
revro
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August 20, 2012 12:55:17 AM

Hello,

I've already tried to reinstall directx. It loads up and says I already have a newer version installed and then closes the installer. I used Malwarebytes and it didn't find anything. I also used Spybot and Avast with nothing found. The only thing that found something was the combofix program and that quarantined my directx and some other ati****.dll files and it won't let me unquarantine them. Right now I think it's just easier to boot'n'nuke my system then reinstall a fresh copy of windows.
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August 20, 2012 6:23:08 PM

there also exists an uninstaller for directx, again look it up at microsoft side

best
revro
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September 1, 2012 7:33:59 AM

Hello,

I was able to get my system working again. I had used a program called ComboFix (WHICH I DO NOT RECOMMEND) and it had deleted my directx and some ati system files. I downloaded the June2010 full redistributable of directX from Microsoft. The WEB INSTALLER does not work. You need to install the full redistributable. I uninstalled my ati drivers also. Then I reinstalled my ati drivers first. Then i installed the directx full redistributable and my system has been working fine. I think my video card is not 100% though since i saw some minor artifacts when i played a flash game. However, it ran Unigine fine with no problem. So for now, i've been able to avoid wiping my system and starting over but I will most likely get a new motherboard at Christmas time and go back to Nvidia graphics cards since both ati cards I've had in the past have given me problems.
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January 3, 2013 2:33:59 PM

I know I'm late, but I faced the problem just this week and found this solution that worked in my case:

pc: HP laptop G62, could be not relevant which model you have
OS: windows 7 64bit home premium
problem: pc got hanged on startup. If tried booting in safe mode the pc hangs after loading 'c:\windows\system32\drivers\atipcie64.sys' driver, no previous working configurations to use

Solution:
1) get an alternative operating system to boot with (ubuntu live, Hiren's CD, etc.) using DVD player or USB stick
2) identify your windows HD. Don't get confused, you'll see many hd letters, usually your disk is the biggest in size
3) make a backup of \windows\system32\drivers folder
4) surf your windows\system32 and look for a folder named like 'driverstorage' that should contain many subfolders each of them containing a few *.sys files
5) use the 'search' function of the file manager and search for *.sys in windows\system32\driverstorage, the file manager should produce a list of those files
6) copy the files into windows\system32\drivers replacing the existing ones
7) restart the pc
8) if it doesn't work you can always reboot with ubuntu and copy 'windows\system32\drivers backup' back into 'windows\system32\drivers'

hope this helps
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!