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Windows randomly freeze

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  • Windows 7
Last response: in Windows 7
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February 16, 2012 6:43:54 PM

Hye.
I have a problem with my windows.
It randomly freeze, usually right after startup. It has no blue screen whatsoever. I usually need to do hard reset 2-3 times before my sytem stabilise.
I thought it's because of my hard disk, so I bought an SSD yesterday and have installed windows in it.
I thought it solve the problem until tonight my pc hangs again twice.
I still use the old hard disk as storage. It should not cause the windows to freeze, should it?

Can you guys help me solve this problem.
I'm running windows 7 64 bit.

Everest hardware summary:

Computer:
Computer Type ACPI x64-based PC

Motherboard:
CPU Type DualCore AMD Phenom II X2 Black Edition 550, 2800 MHz (15.5 x 181)
Motherboard Name Asus M2N68-AM Plus (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 2 DDR2 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset nVIDIA nForce 7025-630a, AMD K10
System Memory 4096 MB (DDR2-800 DDR2 SDRAM)
DIMM1: Corsair XMS2 CM2X2048-6400C5 2 GB DDR2-800 DDR2 SDRAM (5-5-5-18 @ 400 MHz) (4-4-4-13 @ 270 MHz)
DIMM2: Corsair XMS2 CM2X2048-6400C5 2 GB DDR2-800 DDR2 SDRAM (5-5-5-18 @ 400 MHz) (4-4-4-13 @ 270 MHz)
BIOS Type AMI (06/29/09)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter ATI Radeon HD 4800 Series (1024 MB)
Video Adapter ATI Radeon HD 4800 Series (1024 MB)
3D Accelerator ATI Radeon HD 4870 (RV770)
Monitor Acer V193W [19" LCD] (LC1080344212)

Multimedia:
Audio Adapter ATI Radeon HDMI @ ATI RV770/790 - High Definition Audio Controller
Audio Adapter nVIDIA nForce 7025-630a (MCP68SE) - High Definition Audio Controller

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
Storage Controller ASOE0DDH IDE Controller
Storage Controller NVIDIA nForce Serial ATA Controller
Storage Controller NVIDIA nForce Serial ATA Controller
Disk Drive OCZ VERT EX PLUS SCSI Disk Device (55 GB)
Disk Drive SAMSUNG HD103SJ SCSI Disk Device (931 GB)
Disk Drive WDC WD50 00AAKS-00V1A SCSI Disk Device (465 GB)
Optical Drive Optiarc DVD RW AD-7240S SCSI CdRom Device (DVD+R9:12x, DVD-R9:12x, DVD+RW:24x/8x, DVD-RW:24x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
Optical Drive RWZML PYJ852ZGH SCSI CdRom Device
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 57238 MB (23355 MB free)
D: (NTFS) 488.3 GB (289.8 GB free)
E: (NTFS) 443.2 GB (400.8 GB free)
F: (NTFS) 465.7 GB (213.2 GB free)
Total Size 1453.1 GB (926.6 GB free)

Input:
Keyboard Logitech HID-Compliant Keyboard
Mouse Logitech HID-compliant Cordless Mouse

Network:
Primary IP Address 192.168.1.4
Primary MAC Address 00-12-0E-B2-6E-3D
Network Adapter 802.11n/b/g Wireless LAN USB2.0 Adapter (192.168.1.4)
Network Adapter NVIDIA nForce 10/100/1000 Mbps Ethernet

Peripherals:
Printer Canon Inkjet MP140 series
Printer Fax
Printer Microsoft XPS Document Writer
Printer Send To OneNote 2010
USB1 Controller nVIDIA nForce 7025-630a (MCP68SE) - OHCI USB 1.1 Controller
USB2 Controller nVIDIA nForce 7025-630a (MCP68SE) - EHCI USB 2.0 Controller
USB Device 802.11n/b/g Wireless LAN USB2.0 Adapter
USB Device Canon MP140 ser
USB Device HD-5000 - Microsoft LifeCam.
USB Device Microsoft LifeCam HD-5000
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Printing Support

DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 0708
DMI System Manufacturer System manufacturer
DMI System Product System Product Name
DMI System Version System Version
DMI System Serial Number System Serial Number
DMI System UUID 003DB77B-088EDE11-934B0026-18B0F767
DMI Motherboard Manufacturer ASUSTeK Computer INC.
DMI Motherboard Product M2N68-AM Plus
DMI Motherboard Version Rev X.0x
DMI Motherboard Serial Number 101184320002685
DMI Chassis Manufacturer Chassis Manufacture
DMI Chassis Version Chassis Version
DMI Chassis Serial Number Chassis Serial Number
DMI Chassis Asset Tag Asset-1234567890
DMI Chassis Type Desktop Case
DMI Total / Free Memory Sockets 2 / 0

More about : windows randomly freeze

February 16, 2012 7:04:48 PM

Wow, at least you didn't provide too little information about the system.

Unfortunately, there's still almost nothing to go on. Countless things can cause Windows to freeze. Here are a couple things that come to mind.

1. CPU overheating (Check your temperatures with SpeedFan)
2. Bad memory module (Test your computer with only one at a time to check)
3. Bad motherboard (no easy way to test)
4. Bad PSU (no easy way to test)
5. Bad drivers (try updating all the drivers you can)
a c 215 $ Windows 7
February 16, 2012 7:12:17 PM

willard said:
Wow, at least you didn't provide too little information about the system.

Unfortunately, there's still almost nothing to go on. Countless things can cause Windows to freeze. Here are a couple things that come to mind.

1. CPU overheating (Check your temperatures with SpeedFan)
2. Bad memory module (Test your computer with only one at a time to check)
3. Bad motherboard (no easy way to test)
4. Bad PSU (no easy way to test)
5. Bad drivers (try updating all the drivers you can)


Actually a PSU is fairly easy to test. It requires about $30 to do though. Power supply testers are available that you can plug into the main power lead, and get a voltage readout from. The only thing this won't help is if the power supply is failing under load.
Related resources
February 16, 2012 7:16:03 PM

It could still be your old hard disk.

You need to check your 'system log' in the 'event viewer' for disk errors. (or anything else obvious looking)

Open the start menu and type 'event' into the search bar - it should highlight the event viewer.
Run the 'event viewer' and go into 'Windows Logs' then 'system'.
On the right hand side you should be able to select 'filter' and in the drop down list for 'event sources' pick 'disk' and click ok.

If you have any disk read or disk write errors then your old hard disk is writing bad sectors.
My experience was with WinXP - my HDD was writing lovely bad sectors through all my data and the only warning XP gave me was the pauses :/ 

Check the event viewer after a pause happens. (with the filter removed). Maybe you will find a clue
February 16, 2012 7:28:24 PM

willard said:
Wow, at least you didn't provide too little information about the system.

Unfortunately, there's still almost nothing to go on. Countless things can cause Windows to freeze. Here are a couple things that come to mind.

1. CPU overheating (Check your temperatures with SpeedFan)
2. Bad memory module (Test your computer with only one at a time to check)
3. Bad motherboard (no easy way to test)
4. Bad PSU (no easy way to test)
5. Bad drivers (try updating all the drivers you can)


im not sure which one is the cpu temp. but heres the screenshot
one question, how can i check the bad memory module?
i have updated all the drivers that i can think of

February 16, 2012 7:29:59 PM

Andrew080506 said:
It could still be your old hard disk.

You need to check your 'system log' in the 'event viewer' for disk errors. (or anything else obvious looking)

Open the start menu and type 'event' into the search bar - it should highlight the event viewer.
Run the 'event viewer' and go into 'Windows Logs' then 'system'.
On the right hand side you should be able to select 'filter' and in the drop down list for 'event sources' pick 'disk' and click ok.

If you have any disk read or disk write errors then your old hard disk is writing bad sectors.
My experience was with WinXP - my HDD was writing lovely bad sectors through all my data and the only warning XP gave me was the pauses :/ 

Check the event viewer after a pause happens. (with the filter removed). Maybe you will find a clue

thanks for the tutorial. I've done that. but there seems to be no event's coming from disk.
I will check soon after my windows freeze again.
February 16, 2012 7:30:48 PM

The_Prophecy said:
Actually a PSU is fairly easy to test. It requires about $30 to do though. Power supply testers are available that you can plug into the main power lead, and get a voltage readout from. The only thing this won't help is if the power supply is failing under load.

unfortunately i have no capacity to do that. :( 
February 16, 2012 7:41:24 PM

62c on idle is definitely overheating. Download Prime95 (just google it, it's easy to find and free), fire up a stress test and watch your temps.

If you get anywhere near 80, that's a big problem. If you get near 90, you're causing damage to your chip.
February 17, 2012 5:42:05 AM

it occurs again today after i start my computer, and i had to force restart.
problem details showing bluescreen, but i didnt see any.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80045768F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\021712-9640-01.dmp
C:\Users\abcd\AppData\Local\Temp\WER-12870-0.sysdata.xml

From event viewer

Information 17/02/2012 07:07:55 AM Application-Experience 206 None
Information 17/02/2012 07:07:57 AM Service Control Manager 7036 None
Information 17/02/2012 07:08:23 AM Service Control Manager 7036 None

Nothing shown is suspected to cause problem.


Hm, somehow i dont think it's about the temperature, because it doesnt freeze when my pc is under load (playing games). However i will try the prime test later.

One more info that worth mentioning, when my pc start up, there is a sound, it sounds like a fan running at high speed, and stop 1-2 minutes later. it has been like this for 6 months i guess, but it doesnt cause any problem until now.

Any help guys? cheers
February 18, 2012 7:36:49 PM

aioxen said:

problem details showing bluescreen, but i didnt see any.


Windows hides bluescreens by default and auto-reboots. If you want to see them:

Control Panel -> System -> Advanced system settings -> advanced tab -> Startup and Recovery -> settings... -> System Failure -> Automatically Restart (untick)



Your mobo bios reports as dated 06/29/09. I can't find a bios with that date on ASUS's site: http://uk.asus.com/Motherboards/AMD_AM2Plus/M2N68AM_PLU...
Lots of the bios revisions state: IMPROVE STABILITY xyz. So I would update your bios to the latest version.

AMD chipset drivers can have huge effects - are you using the ASUS drivers or an nVidia release? are they up to date?

Have you unlocked cores or features on your CPU? or overclocked it? Overclocking shortens the life of the chip - if its been overclocked you might have to down-clock the chip to get it stable again.


*edit Ah sry i see its says bios rev 708 which is oooooooold. Update your motherboard bios asap - you may have to re-activate windows after
a c 215 $ Windows 7
February 19, 2012 9:57:40 AM

http://msdn.microsoft.com/en-us/library/windows/hardwar...(v=vs.85).aspx

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

Like Willard said above, you're overheating. A 62C idle temp is WAY too high. Remove the CPU heatsink and wipe off the thermal paste. Apply some new stuff (preferably some Arctic Silver 5) and reattach the heatsink. If you're not comfortable doing this, ask a friend to help, or contact any local compute shops. Their technicians would be happy to do it for a small fee.
February 20, 2012 11:22:20 AM

Andrew080506 said:
Windows hides bluescreens by default and auto-reboots. If you want to see them:

Control Panel -> System -> Advanced system settings -> advanced tab -> Startup and Recovery -> settings... -> System Failure -> Automatically Restart (untick)



Your mobo bios reports as dated 06/29/09. I can't find a bios with that date on ASUS's site: http://uk.asus.com/Motherboards/AMD_AM2Plus/M2N68AM_PLU...
Lots of the bios revisions state: IMPROVE STABILITY xyz. So I would update your bios to the latest version.

AMD chipset drivers can have huge effects - are you using the ASUS drivers or an nVidia release? are they up to date?

Have you unlocked cores or features on your CPU? or overclocked it? Overclocking shortens the life of the chip - if its been overclocked you might have to down-clock the chip to get it stable again.


*edit Ah sry i see its says bios rev 708 which is oooooooold. Update your motherboard bios asap - you may have to re-activate windows after

I have updated my bios driver. We'll see how it affect the problem.
*update: the problem still persist. but i notice the pc fan (not sure which fan) is no longer loud when starting the computer

I think I use Nvidia chipset driver, which is available on the asus website
'NVIDIA nForce Chipset Package Driver V15.49(Chipset version 4.6.9.0) for Windows 7 64bit /Vista 64bit(WHQL)'

No, i havent unlocked my cpu core.
i used to OCed it but not currently doing it.
February 20, 2012 11:25:36 AM

The_Prophecy said:
http://msdn.microsoft.com/en-us/library/windows/hardwar...(v=vs.85).aspx

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

Like Willard said above, you're overheating. A 62C idle temp is WAY too high. Remove the CPU heatsink and wipe off the thermal paste. Apply some new stuff (preferably some Arctic Silver 5) and reattach the heatsink. If you're not comfortable doing this, ask a friend to help, or contact any local compute shops. Their technicians would be happy to do it for a small fee.


I think I have noticed the problem months ago and I have done what u suggested but the temperature didnt go down.
But i will try one more time.

If the temperature still doesnt come down, is it the problem with the CPU or just the heatsink?
February 20, 2012 6:52:11 PM

I have bought a new CPU (phenom II 945) but apparently my mobo doesn't support 125 W processor. Do u guys have any motherboard recommendation ?
February 22, 2012 7:38:30 PM

anyone?
!