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Programs not working after installing new graphics card

Last response: in Graphics & Displays
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August 21, 2012 3:40:38 PM

Hello everyone, I upgraded today from a Gigabyte 9600 GT to a Gigabyte 7700, I uninstalled anything nvidia through the control panel then ran the drivers (downloaded off of the AMD website) of the new card through a normal boot (installation would always fail in safe mode), the installation went fine and Windows can detect the card, but I'm having a problem with almost every program I have on my computer.

I can't open any of my old games, I can't open pictures (windows explorer would fail and restart), I open firefox for a few seconds then it crashes (im running it on safe mode now). Catalyst Control keep failing when I open it, and the list goes on and on.

This is the first time I install an ATi card, am I doing anything wrong?

Thank you for your help.
a b U Graphics card
August 21, 2012 3:45:49 PM

first, does your Motherboard have on board video? if it does, remove your new video card and boot from the MB
then
uninstall CCC completely and any drivers associated with the video card

then install the video card with the latest driver

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http://support.amd.com/us/kbarticles/Pages/GPU57RemoveO...
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a b U Graphics card
August 21, 2012 3:50:19 PM

Try downloading and installing Net Framework 4 (http://www.microsoft.com/en-us/download/details.aspx?id...). It is required for AMD software to work. Alsp after you installed the AMD drivers did the log show any errors? Whay issues have you been having (you should not install programs in safe mode, it can cause corrupted installs)? After you get Net 4 installed if you are still having issues, re-run the AMD install program, select remove as the option (this will remove the AMD installation), then reboot and reinstall over again.
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Related resources
August 21, 2012 3:51:13 PM

Open a command prompt with admin rights.

Type in without quotes

"set devmgr_show_nonpresent_devices=1"

"start devmgmt.msc"

Click Appearance tab of the Device Manager and select show Hidden Devices.

Now expand Display Adapter and there you will see GHOST (grayed-out) 9600 GT. Open Properties of 9600 GT and click Remove, putting a checkmark in Remove drivers for this hardware.

While you are there, you may clean out other non-existent hardware, as well.

Restart your computer.
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a b U Graphics card
August 21, 2012 3:52:11 PM

Follow this guide to completely uninstall the nVidia drivers. The uninstall probably did not clean out the information in the registry. Follow these steps EXACTLY (dont remove any more than the guide tells you to) then reinstall Catalyst and that should fix your problem.

http://www.overclock.net/t/1150443/how-to-remove-your-n...
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August 21, 2012 5:10:33 PM

Okay I did everything except Dingo's advice since I dont have any screwdrivers in the house, I uninstalled the catalyst control, ran CCLeaner and DriverSweeper and took out anything Nvidia or ATI, installed NET 4, and then I installed the drivers through the Gigabyte website with no errors occurring during the installation, yet still no dice, nothing is running, ASUS GPU tweak can read my card fine, but apart from that nothing is opening.

Here's the driver install log:

Catalystâ„¢ Install Manager
Installation Report
08/21/12 20:50:00


Hardware information
Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x683d
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x2556
Subsystem vendor ID 0x1458
Other hardware

Existing packages
Packages for install
AMD Catalyst Install ManagerFinal Status: Success
Version of Item: 8.0.873.0
Size: 20 Mbytes
AMD APP SDK RuntimeFinal Status: Success
Version of Item: 10.0.923.1
Size: 90 Mbytes
AMD Display DriverFinal Status: Success
Version of Item: 8.961.0.0000
Size: 90 Mbytes
HDMI/DP Audio DriverFinal Status: Success
Version of Item: 6.58.0.6606
Size: 1 Mbytes
Catalyst Control CenterFinal Status: Success
Version of Item: 2012.0405.2205.37728
Size: 150 Mbytes


Other detected devices

Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaab0
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaab0
Subsystem vendor ID 0x1458


Error messages

------------------

I noticed the same problem details with every error occurring when I'm opening any application.

Here's the log when I open Prince of Persia:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Launcher.exe_Prince Of Persia launcher
Application Version: 1.0.0.0
Application Timestamp: 490b368e
Fault Module Name: atiumdag.dll
Fault Module Version: 7.14.10.903
Fault Module Timestamp: 4f7e480d
Exception Code: c0000005
Exception Offset: 003f156a
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x04...
---------------------

Here's the log of opening a pic through windows explorer:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16771
Application Timestamp: 4907deda
Fault Module Name: atiumdag.dll
Fault Module Version: 7.14.10.903
Fault Module Timestamp: 4f7e480d
Exception Code: c0000005
Exception Offset: 003f156a
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x04...

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Edit: Any more ideas before I use dalmvern's method by removing everything individually?
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a b U Graphics card
August 21, 2012 5:31:18 PM

...you could re-install windows after deleteing the current partition
;) 

but I don't suggest it unless you have all the programs and have your data backed up somewhere
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August 21, 2012 5:38:51 PM

Wow, change my Vista and format a 200GB partition... This is going to kill me :( 
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Best solution

a b U Graphics card
August 21, 2012 5:40:32 PM

DemonicSoul said:
Wow, change my Vista and format a 200GB partition... This is going to kill me :( 

Well... there's your problem right there!

Go buy yourself a Windows 7 and leave all these issues behind!!!
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August 23, 2012 12:12:47 AM

Best answer selected by DemonicSoul.
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August 23, 2012 12:16:01 AM

dingo07 said:
Well... there's your problem right there!

Go buy yourself a Windows 7 and leave all these issues behind!!!


I don't think I would have ever though of this option, but I installed windows 7 and it's finally working! Thanks a lot!
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April 28, 2013 11:21:07 PM

Hi, I have the same problem appear on my Dell XPS 420 when i installed HD 7750 Graphic card. Is there any other solution to fix this? Other than reformat to Window 7.
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