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PC sound is cracking/popping tried everything to fix please help

Last response: in Components
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March 2, 2013 4:43:07 AM

I recently build a new computer and everything was running perfectly. About a week ago the audio started making a popping/cracking noise when sounds were played, even windows sounds. Tried the front and back plugins and different sets of speakers on each and all have the same issue. Downloaded and installed drivers for the Mobo because it was on board audio and no fix. Ordered a new sound card and installed it today and STILL the same issue... Any ideas what this could be? Here are my specs:

Windows 8 64 bit
Asus DG PCI 5.1 audio card
I7 3770k processor
GTX 660


March 2, 2013 4:59:12 AM

Actually I just found that the latency is extremely high. Is this a Windows 8 issue? What a mess...
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March 2, 2013 6:38:17 AM

If you plug in headphones do you still get the crackling?
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March 2, 2013 6:49:39 AM

Kjwinden said:
If you plug in headphones do you still get the crackling?


Yes, I just think I found the problem but no fix in sight. It is a DPC latency issue with Windows 8 that MS can't seem to resolve.
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March 2, 2013 7:00:09 AM

letsurf said:
Yes, I just think I found the problem but no fix in sight. It is a DPC latency issue with Windows 8 that MS can't seem to resolve.



Google the last sentance in your last reply and tell me what you come up with. I am curious. I would think a mobo issue since you already put in a different sound card. Did you try going to the website for both the latest MOBO and sound card drivers?
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March 2, 2013 7:35:45 AM

Kjwinden said:
Google the last sentance in your last reply and tell me what you come up with. I am curious. I would think a mobo issue since you already put in a different sound card. Did you try going to the website for both the latest MOBO and sound card drivers?


Actually tried to install the latest SATA driver and get a complete system crash every time. Here is latencymon data. Maybe someone can take a look at it and let me know what the problem is. I'm sure it's a latency issue and from what I'm reading all over the place it's a Win 8 issue.

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:03:21 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: RCGAMING
OS version: Windows 8 , 6.2, build: 9200 (x64)
Hardware: ASRock, Z77 Extreme4
CPU: GenuineIntel Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Logical processors: 8
Processor groups: 1
RAM: 16269 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 3500.0 MHz
Measured CPU speed: 2261.0 MHz (approx.)

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 31306.072712
Average measured interrupt to process latency (µs): 93.617082

Highest measured interrupt to DPC latency (µs): 31272.719826
Average measured interrupt to DPC latency (µs): 77.200988


_________________________________________________________________________________________________________
MEASURED SMI, IPI AND CPU STALLS
_________________________________________________________________________________________________________
The SMI, IPI and CPU stalls value represents the highest measured interval that a CPU did not respond while having its maskable interrupts disabled.

Highest measured SMI or CPU stall (µs) 12.580475


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 239.565429
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 0.058741
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 0.087965

ISR count (execution time <250 µs): 141034
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 31350.847429
Driver with highest DPC routine execution time: storahci.sys - MS AHCI Storport Miniport Driver, Microsoft Corporation

Highest reported total DPC routine time (%): 5.241837
Driver with highest DPC total execution time: storahci.sys - MS AHCI Storport Miniport Driver, Microsoft Corporation

Total time spent in DPCs (%) 5.441318

DPC count (execution time <250 µs): 760317
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 19
DPC count (execution time 1000-1999 µs): 0
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: msmpeng.exe

Total number of hard pagefaults 117
Hard pagefault count of hardest hit process: 82
Highest hard pagefault resolution time (µs): 43961.3680
Total time spent in hard pagefaults (%): 0.022077
Number of processes hit: 5


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 42.742087
CPU 0 ISR highest execution time (µs): 171.527429
CPU 0 ISR total execution time (s): 0.483374
CPU 0 ISR count: 48391
CPU 0 DPC highest execution time (µs): 31312.030
CPU 0 DPC total execution time (s): 38.249393
CPU 0 DPC count: 455122
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 22.541485
CPU 1 ISR highest execution time (µs): 234.672286
CPU 1 ISR total execution time (s): 0.406025
CPU 1 ISR count: 40240
CPU 1 DPC highest execution time (µs): 31300.074857
CPU 1 DPC total execution time (s): 18.507895
CPU 1 DPC count: 45883
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 5.552379
CPU 2 ISR highest execution time (µs): 201.504286
CPU 2 ISR total execution time (s): 0.090518
CPU 2 ISR count: 8363
CPU 2 DPC highest execution time (µs): 31350.847429
CPU 2 DPC total execution time (s): 2.967215
CPU 2 DPC count: 63400
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 17.278189
CPU 3 ISR highest execution time (µs): 234.7460
CPU 3 ISR total execution time (s): 0.169768
CPU 3 ISR count: 17154
CPU 3 DPC highest execution time (µs): 31299.672857
CPU 3 DPC total execution time (s): 12.065826
CPU 3 DPC count: 33179
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 3.678176
CPU 4 ISR highest execution time (µs): 211.150571
CPU 4 ISR total execution time (s): 0.050426
CPU 4 ISR count: 4790
CPU 4 DPC highest execution time (µs): 31249.897714
CPU 4 DPC total execution time (s): 1.419584
CPU 4 DPC count: 62570
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 11.808912
CPU 5 ISR highest execution time (µs): 239.565429
CPU 5 ISR total execution time (s): 0.104985
CPU 5 ISR count: 10511
CPU 5 DPC highest execution time (µs): 31276.745143
CPU 5 DPC total execution time (s): 6.997095
CPU 5 DPC count: 22531
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 3.304894
CPU 6 ISR highest execution time (µs): 145.858571
CPU 6 ISR total execution time (s): 0.037697
CPU 6 ISR count: 3852
CPU 6 DPC highest execution time (µs): 31252.270286
CPU 6 DPC total execution time (s): 1.053673
CPU 6 DPC count: 62426
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 11.350859
CPU 7 ISR highest execution time (µs): 212.808857
CPU 7 ISR total execution time (s): 0.073448
CPU 7 ISR count: 7733
CPU 7 DPC highest execution time (µs): 31278.006857
CPU 7 DPC total execution time (s): 6.344537
CPU 7 DPC count: 17937
_________________________________________________________________________________________________________
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March 2, 2013 7:37:53 AM

So from that it sounds like windows is saying hey we know your sound sucks...but you just have to deal with it for now until we can figure out how to actual run this OS we already released for public use.
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March 2, 2013 7:41:40 AM

Kjwinden said:
So from that it sounds like windows is saying hey we know your sound sucks...but you just have to deal with it for now until we can figure out how to actual run this OS we already released for public use.


Pretty much... I would install win 7 but spent a week installing all my business software and files on this PC so not wanting to re-install windows nor should I have to.
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March 2, 2013 7:43:24 AM

Wow, I just read my own post. I am too drunk and starting to sound like most of the idiots who post nonsensical things on here.

Good night, and Good luck.
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March 2, 2013 7:45:24 AM

Kjwinden said:
Wow, I just read my own post. I am too drunk and starting to sound like most of the idiots who post nonsensical things on here.

Good night, and Good luck.


LMAO thanks =)
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