"SIM Card Registration Failed"

Archived from groups: alt.cellular.nokia (More info?)

Before you send back your old phone test the replacement one thoroughly.
They tell you to return the defective one within 48 hours, but the fact of
the matter is they actually give you 30 days. I know, I used to work there.

If after testing the replacement phone you still feel it's the SIM, go back
to the store and have them replace the card again. If you find your old
phone was in fact NOT defective you can return the replacement one instead
and they should refund your $14.99

As far as the "SIM CARD REGISTRATION FAILED" error goes, it's actually
fairly common within AT&T. It's been attributed to a variety of things.
Usually it ends up being a software issue on phones. On one occasion it was
discovered that the SIM cards from a certain vendor were more likely to
cause this error in a certain LG phone. One would think that all SIM cards
were created equal, but not according to this temperamental LG phone.

-julie


"MAG" <Somebody@somewhere.com> wrote in message
news:MPG.1bfc82d7d7295a52989813@news.md.comcast.giganews.com...
> Hi folks-
>
> My 6820 has occasionally given me "SIM Card Registration Failed" errors
> since I bought it a month and a half ago. It always before went away
> with a reboot.
>
> Today I took it in to the ATT store and showed the folks there. They
> suggested it was a flakey SIM card and gave me a new one, registering
> the new one first.
>
> We swapped the new one into the phone and booted up. Got the same error
> about failed registration.
>
> They said the phone itself was at fault, and made me call the warranty
> replacement number. It's costing me $14.99 to get a replacement shipped
> to me; should be here tomorrow or next day latest.
>
> I guess I'm worried because when the new phone gets here, I'm worried
> that I will put in the SIM card and get the same error; another way to
> say this is that I'm afraid they screwed something up when registering
> the new SIM card.
>
> An interesting note is that I can save contact names to the new SIM
> card, so I know that it is communicating with the phone. I didn't try
> this with the old SIM card.
>
> My running theory has been an intermittent fault between the phone and
> original SIM card, and now I'm worried that the replacement SIM card is
> wonky.
>
> Any thoughts here? How common is this error? Anybody have any similar
> experiences?
>
> Marc

Archived from groups: alt.cellular.nokia (More info?)

Its probably the phone...maybe bad software. everytime you turn the phone
on it has to register to the network so it maybe cant find the network,
which would 95 percent of the time be a sim problem, but can be a phone
problem if it cant find the network. I wouldnt worry though. Working at
cingular, i know it is practically impossible to botch sim card
registration. All you do is scan the sim and the system does the rest, no
user error possible, so att couldnt of really messed up registering your sim
card.

Chris
"MAG" <Somebody@somewhere.com> wrote in message
news:MPG.1bfc82d7d7295a52989813@news.md.comcast.giganews.com...
> Hi folks-
>
> My 6820 has occasionally given me "SIM Card Registration Failed" errors
> since I bought it a month and a half ago. It always before went away
> with a reboot.
>
> Today I took it in to the ATT store and showed the folks there. They
> suggested it was a flakey SIM card and gave me a new one, registering
> the new one first.
>
> We swapped the new one into the phone and booted up. Got the same error
> about failed registration.
>
> They said the phone itself was at fault, and made me call the warranty
> replacement number. It's costing me $14.99 to get a replacement shipped
> to me; should be here tomorrow or next day latest.
>
> I guess I'm worried because when the new phone gets here, I'm worried
> that I will put in the SIM card and get the same error; another way to
> say this is that I'm afraid they screwed something up when registering
> the new SIM card.
>
> An interesting note is that I can save contact names to the new SIM
> card, so I know that it is communicating with the phone. I didn't try
> this with the old SIM card.
>
> My running theory has been an intermittent fault between the phone and
> original SIM card, and now I'm worried that the replacement SIM card is
> wonky.
>
> Any thoughts here? How common is this error? Anybody have any similar
> experiences?
>
> Marc

Archived from groups: alt.cellular.nokia (More info?)

In article <aULkd.13935$Q7.6331@fe1.news.blueyonder.co.uk>,
ricksvill@DONTSPAMME.blueyonder.co.uk says...
>
> "MAG" <Somebody@somewhere.com> wrote in message
> news:MPG.1bfc82d7d7295a52989813@news.md.comcast.giganews.com...

> Sorry to hear your having problems with your handset...
>
> LOL I do it the simple way, I never turn my handset off...
>
> RICK

Rick- yeah, I'm bummed but consider it a bump in the road. I know a
couple others who have the 6820 and have no problems so I'm guessing I
got a dud. Anxiously awaiting the delivery truck with my new phone, but
they told me it would be here today or tomorrow, so I might have another
day to wait.

I'll post a note letting the group know how it goes with the new phone.

Do you know how to look up the software version? I want to compare old
and new phone software versions. I thought I had posted a topic on this
here, but it hasn't shown up on my server yet.

Marc

Archived from groups: alt.cellular.nokia (More info?)

In article <MPG.1bfc82d7d7295a52989813@news.md.comcast.giganews.com>,
Somebody@somewhere.com says...
> Hi folks-
>
> My 6820 has occasionally given me "SIM Card Registration Failed" errors
> since I bought it a month and a half ago. It always before went away
> with a reboot.
>
> Today I took it in to the ATT store and showed the folks there. They
> suggested it was a flakey SIM card and gave me a new one, registering
> the new one first.
>
> We swapped the new one into the phone and booted up. Got the same error
> about failed registration.
>
> They said the phone itself was at fault, and made me call the warranty
> replacement number. It's costing me $14.99 to get a replacement shipped
> to me; should be here tomorrow or next day latest.
>
> I guess I'm worried because when the new phone gets here, I'm worried
> that I will put in the SIM card and get the same error; another way to
> say this is that I'm afraid they screwed something up when registering
> the new SIM card.

And, the new phone has arrived. Guess what? I put in the SIM card and
got the same SIM Card Registration Failed error. According to the
documentation there should

I'm on the line with ATT now. Been hanging on for about 10 minutes while
they try to sort it out.

Archived from groups: alt.cellular.nokia (More info?)

MAG wrote:

> Now for the kicker. The new phone is working fine, but I got errors
> when trying to restore the backup I made of the original phone.
> Something about the new phone having a different language than the
> original.

You should have made the backup with the 3rd radiobutton in PC suite, not
with the first. It says so in the help (but who reads that? I also found
out when I called customer support. Fortunately I still had the old phone).

--
ir. J.C.A. Wevers // Physics and science fiction site:
johanw@vulcan.xs4all.nl // http://www.xs4all.nl/~johanw/index.html
PGP/GPG public keys at http://www.xs4all.nl/~johanw/pgpkeys.html

Archived from groups: alt.cellular.nokia (More info?)

MAG wrote:

>> You should have made the backup with the 3rd radiobutton in PC suite, not
>> with the first.

> You meant the "Transfer contents" buttons?

Yes.

> I would have thought making a backup would just grab everything.

It does, buyt it can't restore it always. I don't know why.

--
ir. J.C.A. Wevers // Physics and science fiction site:
johanw@vulcan.xs4all.nl // http://www.xs4all.nl/~johanw/index.html
PGP/GPG public keys at http://www.xs4all.nl/~johanw/pgpkeys.html