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When I install graphics card driver it crashes

  • Graphics Cards
  • Computer
  • Graphics
Last response: in Graphics & Displays
August 31, 2012 10:37:11 AM

Hello I am having a problem with my graphics card driver i have just built myself a computer and when i install the graphics card driver when it reboots and goes parts the windows start up vertical black line appear on my screen and shortly after that it goes to a black screen. The graphics card i am using is a xfx radeon 6850 I know its the graphics card because when i go onto safe mode and disable the graphics card drive I can go on normal mode without any problems. I have tried to install the driver from the disk, website and going into device manager and updating the driver which says that it is at the best update and the problem still accrues if you know how to solve it please help.

More about : install graphics card driver crashes

a c 104 U Graphics card
August 31, 2012 10:42:16 AM

Please tell us the rest of your specs, like mobo, psu etc.
August 31, 2012 10:50:38 AM

Mother board - p8z77-v-lx
psu - ocz-zs 650w
ram - 8gb
Processor- Intel I5 3570k 3.40 ghz
Operating system- windows 7 pro 64bit 30 day trial at the moment
Hard drive - 1tb sea gate (split into 2 500gb hard drives)

I think thats it if i missed anything just say
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a c 104 U Graphics card
August 31, 2012 10:56:01 AM

Mmm, should work nicely.

No hardware conflicts ?

Tried both pci-e slots ?

Can you try the gpu in another pc to rule out it's defective ?
August 31, 2012 11:01:49 AM

Im very new to building computers so im not sure which slot you can put the graphics card in iv only gone off youtube site and the manual can i show you a pic or something so you can say which one it can go in?

and unfortunately i don't have another pc
a c 104 U Graphics card
August 31, 2012 11:06:14 AM

You have a dark blue pci-e slot 3.0/2.0x16 and a black pci-e 2.0x16 (x4) slot.

In which one is it know ?
August 31, 2012 11:10:46 AM

dark blue its the first one from the top of the mother board
August 31, 2012 11:13:56 AM

the black one says network control above it if that makes a difference
a c 104 U Graphics card
August 31, 2012 11:15:14 AM

That should be the one i think.

You could try it on the other one just to see what it does then, although the blue one should be the right one.

Also no friend/familie with a pc you could try ?
August 31, 2012 11:16:37 AM

ill try and find some one to test it so if it happens on theirs it's something wrong with the card?
a c 104 U Graphics card
August 31, 2012 11:17:41 AM

a b U Graphics card
August 31, 2012 11:34:51 AM

Do you have all the power connectors plugged into the card? There should be one or two 6 pin PCI-e connectors for the card to power it.
August 31, 2012 11:38:04 AM

yes 2 6 pins are connected to the card
a b U Graphics card
August 31, 2012 11:47:48 AM

and the card works fine in safe mode?
August 31, 2012 11:53:21 AM

i think so when i enable the driver in normal mode i have to turn the computer off when it goes on a black screen and go on safe mode to disable it so it can be enabled in safe mode