Starting yesterday randomly the ethernet connection in my dorm to my Windows 7 laptop stopped working. There were no changes or new installations I can think of, it just randomly cut off around 2 PM yesterday. Since then I've tried using a different cable, using system restore, checking the drivers on my network cards, restarting multiple times, etc. with no success. My ethernet card is "Realtek PCIe GBE Family Controller". I've tried uninstalling and reinstalling this multiple times.
It says that I am connected to the actual router, but that the router isn't connected to the internet. This is weird because when I plug the cable from the wall into my Xbox, it works just fine and I can play online without any issues. Just not sure what to do at this point. I had an IT guy from my school come and he recommended getting a new ethernet cable. I did, and that did not solve the issue. I'm really at my wit's end here as I've tried every possible thing I can think of.
Any help or suggestions would be greatly appreciated. Also let me know if there's any information I can provide that will help you help me.
Edit: When I run the diagnostics on it, it gives me this message:
"Your computer appears to be correctly configured, but the device or resource (microsoft.com) is not responding."
Edit2: I went to another building and plugged my laptop into the ethernet in the wall and it worked absolutely fine. not sure what that means.
It says that I am connected to the actual router, but that the router isn't connected to the internet. This is weird because when I plug the cable from the wall into my Xbox, it works just fine and I can play online without any issues. Just not sure what to do at this point. I had an IT guy from my school come and he recommended getting a new ethernet cable. I did, and that did not solve the issue. I'm really at my wit's end here as I've tried every possible thing I can think of.
Any help or suggestions would be greatly appreciated. Also let me know if there's any information I can provide that will help you help me.
Edit: When I run the diagnostics on it, it gives me this message:
"Your computer appears to be correctly configured, but the device or resource (microsoft.com) is not responding."
Edit2: I went to another building and plugged my laptop into the ethernet in the wall and it worked absolutely fine. not sure what that means.