My HP printer driver crashes under XP Pro can anyone help ..

Archived from groups: microsoft.public.windowsxp.device_driver.dev (More info?)

Can anyone help please??

I'm running XP Pro SP1. and have installed the current HP printer drivers
for my Photosmart
7260 printer.

I can turn the printer on when my PC is running, BUT any attempt at turn it
off and I get the BLUE
SCREEN of death, which tells me its bumping my memory to save my computer
from being damaged.

HP have been of no real help, they can only tell me how to install the
drivers, by removing all running applications
(something which is not disclosed in their help files or manuals).

Has anyone come across this kind of problem and found a fix please. I have
enclosed my HijackThis file if its any help!!




TIA


DaViD


*************************
Leon: Nothing is worse than having an itch you can never scratch!
*************************

Logfile of HijackThis v1.97.7
Scan saved at 11:22:46, on 30/05/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\Tablet.exe
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\GIANT Company Software\Spam Inspector\siService.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\System32\LVCOMSX.EXE
C:\WINDOWS\System32\taskswitch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Magic Notes\Sticky32.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siMailProxyServer.exe
C:\Program Files\GIANT Company Software\Spam
Inspector\siSpamFilterEngine.exe
C:\Program Files\Wacom\TabUserW.exe
C:\Program
Files\XPKeepPerUserDisplaySettings\XPKeepPerUserDisplaySettings.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Quotes\Quotes.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Shove-it\Shove-it.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software
Updater.exe
C:\Program Files\Yahoo!\Messenger\YPager.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\OE-QuoteFix\oequotefix.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siClientUI.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siMain.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak =
http://www.google.co.uk/
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} -
C:\WINDOWS\Downloaded Program Files\ycomp5_1_6_0.dll
O2 - BHO: (no name) - {029CA12C-89C1-46a7-A3C7-82F2F98635CB} - C:\Program
Files\Kontiki\bin\bh309190.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} -
C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program
files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} -
C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\WINDOWS\Downloaded Program Files\ycomp5_1_6_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility]
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program
Files\Hewlett-Packard\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program
Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP
Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [siService.exe] "C:\Program Files\GIANT Company
Software\Spam Inspector\siService.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program
Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec
Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Magic Notes] "C:\Program Files\Magic Notes\Sticky32.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft
ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [Symantec NetDriver Monitor]
C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [STYLEXP] C:\Program
Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak
EasyShare software\bin\EasyShare.exe
O4 - Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK
Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Startup: Quotes.LNK = C:\Program Files\Quotes\Quotes.exe
O4 - Startup: Shortcut to LogiTray.lnk = C:\Program
Files\Logitech\Video\LogiTray.exe
O4 - Startup: Shove-it.lnk = C:\Program Files\Shove-it\Shove-it.exe
O4 - Global Startup: TabUserW.lnk = C:\Program Files\Wacom\TabUserW.exe
O4 - Global Startup: XP Keep Per User Display Settings.lnk = C:\Program
Files\XPKeepPerUserDisplaySettings\XPKeepPerUserDisplaySettings.exe
O8 - Extra context menu item: &Google Search - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download with GetRight - C:\Program
Files\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - C:\Program
Files\GetRight\GRbrowse.htm
O8 - Extra context menu item: Si&milar Pages - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Create Mobile Favorite (HKLM)
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Insert signature (HKLM)
O9 - Extra 'Tools' menuitem: Quotes plugin - QLiner.com (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: ICQ 4.0 (HKLM)
O9 - Extra 'Tools' menuitem: ICQ Lite (HKLM)
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM)
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144
(HKLM)
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) -
http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX
Control) -
http://fpdownload.macromedia.com/p [...] /swdir.cab
O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor
Class) -
O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (GTDownloader Control) -
http://h30043.www3.hp.com/as/en/fix/gtdownlr.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -
http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update
Installation Engine) -
http://office.microsoft.com/office [...] t/opuc.cab
O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile
Manager Class) - http://moneymanager.egg.com/active [...] acking.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) -
http://das.microsoft.com/activate/ [...] DASAct.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient
Class) - http://messenger.zone.msn.com/bina [...] Client.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) -
http://support.euro.dell.com/globa [...] OFILER.CAB
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield
International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
http://v4.windowsupdate.microsoft. [...] 3341898148
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} -
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry
Information Class) -
http://security.symantec.com/sscv6 [...] /cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://download.macromedia.com/pub [...] wflash.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) -
http://us.dl1.yimg.com/download.co [...] _1_6_0.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown
Class) - http://messenger.zone.msn.com/bina [...] owdown.cab