Radeon HD6670 not detected, and no option to disable on board graphics

[zukirep]

So if I go to my bios screen on boot, there is a section that has the onboard graphics controller. However, there is no way to disable it or set the pcie where my Radeon HD6670 is attached to be the default graphics for the computer.
Here's an image of what it looks like: http://imgur.com/pCeVG

As you can see, it is greyed out so I can't disable the onboard graphics. It also seems like the Radeon HD6670 is simply not being detected by the computer (Acer Aspire AX1420-UR10P). When I installed the Catalyst Control Center with the included CD, there was no mention of the drivers being installed which I think indicates that the graphics card itself isn't being detected. I tried removing and reinstalling the Radeon HD6670 onto the mobo just in case but that didn't help.

Any ideas guys?? Thanks..

This is the computer I bought: http://www.newegg.com/Product/Product.aspx?Item=N82E16883103447&Tpk=acer%20aspire%20ax1420-ur10p
This is the graphics card: http://www.newegg.com/Product/Product.aspx?Item=N82E16814102958

 

[GreenDutchAlien]

You have a pci-e x1 i believe, not x16 ??? Not sure if that will work then, don't have experience with that. Have to look into that.

Also ; you still have the 220W psu ?

 

[GreenDutchAlien]

Euh, there are different versions i see now, also with x16. It should work anyway, also with x1 i read.

 

[zukirep]

What port is your monitor hooked up to. If its the motherboard, it won't let you disable it. It should if you are hooked up to the video card. If not, you have me stumped!

Unfortunately, I did try hooking up to the video card also, which ended up with the monitor not showing anything. Sigh, I was looking forward to some serious gaming. The Nvidia GeForce 6150SE that comes with the Acer is useless.

 

[zukirep]

I was checking to see if I just simply didn't put the card in thoroughly enough but it seems fine. http://imgur.com/a/EusHt

If you look at the bottom picture its kind of sticking out, but it should be fine right? Also do I need to connect the graphics card to the power supply somehow? I simply put it into the pcie slot since the Radeon HD6670 didn't come with anything besides the card. Also the fans aren't running on the graphics card so it isn't even drawing power. (Update: actually the fans are running)

 

[GreenDutchAlien]

No that isn't fine, it shouldn't do that. I can't see it very clearly because of the blurry pic, but it doesn't look ok.

Can you take a picture of the slot without the gpu ?

It does look like this does it ? ( the yellow one ) http://www.google.nl/imgres?imgurl=http://rpmedia.ask.com/ts%3Fu%3D/wikipedia/commons/thumb/0/0c/PCI_und_PCIe_Slots.jpg/180px-PCI_und_PCIe_Slots.jpg&imgrefurl=http://www.ask.com/wiki/Conventional_PCI&h=600&w=800&sz=227&tbnid=PUMI92gF8SmtmM:&tbnh=90&tbnw=120&prev=/search%3Fq%3Dpci-e%2Bslot%26tbm%3Disch%26tbo%3Du&zoom=1&q=pci-e+slot&usg=__0ShcrEIQw4eiK29RhPRt9-5HEzc=&docid=Bu3wSHjMpG4rBM&sa=X&ei=3otVULXgE6LA0QWY64C4Bw&ved=0CDsQ9QEwAg&dur=2914

( yours is black probably )

 

[zukirep]

No that isn't fine, it shouldn't do that. I can't see it very clearly because of the blurry pic, but it doesn't look ok.

Can you take a picture of the slot without the gpu ?

It does look like this does it ? ( the yellow one ) http://www.google.nl/imgres?imgurl=http://rpmedia.ask.com/ts%3Fu%3D/wikipedia/commons/thumb/0/0c/PCI_und_PCIe_Slots.jpg/180px-PCI_und_PCIe_Slots.jpg&imgrefurl=http://www.ask.com/wiki/Conventional_PCI&h=600&w=800&sz=227&tbnid=PUMI92gF8SmtmM:&tbnh=90&tbnw=120&prev=/search%3Fq%3Dpci-e%2Bslot%26tbm%3Disch%26tbo%3Du&zoom=1&q=pci-e+slot&usg=__0ShcrEIQw4eiK29RhPRt9-5HEzc=&docid=Bu3wSHjMpG4rBM&sa=X&ei=3otVULXgE6LA0QWY64C4Bw&ved=0CDsQ9QEwAg&dur=2914

( yours is black probably )

Yep it's black, and it has the smaller slots on the right side. I guess its PCI and not PCIE then? The card still fit and the fan on the card spins.

Oh wait, I just looked on the details for my computer:
Expansion
PCI Slots (Available/Total)
(1/1) PCI-E x1
(1/1) PCI-E x16

So they are pcie slots for sure. (http://www.newegg.com/Product/Product.aspx?Item=N82E16883103447)

 

[GreenDutchAlien]

Like is said there are different versions of your pc, some have pci-e x16 others don't. The one with the small slot on the right side is clearly not a pci-e but a pci.

Only that yellow one from the link i send you is a pci-e.

And no, the card doesn't fit properly as the pics show.

Sorry, but if you don't know the difference between pci-e and pci it's maybe better you don't change the gpu yourself.

 

[zukirep]

I guess that means Newegg false advertised though. They explicitly state that it has pcie slots.

Here's a better picture inside: http://imgur.com/a/3q7Gp

If you look at it, it seems like Acer just flipped around the pcie x16 and pcie x1 so that they can fit it into the compact case. But I'm sure you know more about it than I do. It's just I've seen some other guy use a slightly lower end version of my gpu http://youtu.be/-ebVsCG-lXs and was able to install and use it. He has the same exact make, although emachines.

Btw, thanks for continuing to help though, you're pretty much the only person that's helping me at this point.

 

[GreenDutchAlien]

No problem.

Not necessarily, that version could have one or did you buy that specific one from Newegg ?

But i think it is pci-e though, my bad. It's only pointing a different way than what i'm used to i see now ; the opening on the case is on the other side than i expected. The small part from the slot is at the back of the case so thats ok. Still not sure if it's x16 though.

Could you download CPUID-Z and see what that says about the slot, not sure if it will be mentioned without a working card but trying couldn't hurt.

And the card should fit better, it shouldn't stick out or anything, when it's installed correctly the bracket at the back has to touch the cabinet and has to be aligned with the hole for the screw.

Maybe look in the slot if there is something blocking the gpu, you never know.

 

[zukirep]

I don't know if these tabs were the ones you wanted info on: http://imgur.com/a/IUFu8

Btw do you think getting a lower end graphics card such as the Radeon HD 6570 would make any difference? I checked to see if I can simply rma the desktop but that's not an option now, if it ever was.

 

[GreenDutchAlien]

Meh, was afraid of that, it states only the on board now. Don't think the 6570 will make a difference, it's just that it doesn't fit properly, i'm pretty sure if it would fit it would show in the bios etc.

Afraid i'm a bit out of ideas.

Can you try an other system ; see if the card fits there and what the difference is with your system ?

 

[GreenDutchAlien]

Maybe take a look at this and see which slot is the same as yours. http://www.tomshardware.com/reviews/amd-crossfire-nvidia-sli-multi-gpu,2678-5.html

 

[zukirep]

At this point I'm considering just eating the costs and selling the Acer on ebay, and buy something else. I was drawn in by the super compact design, but it turned out to be a liability after all. (If you know any better alternatives for selling a computer please let me know.)

 

[GreenDutchAlien]

Those smaller systems can be a pain in the but indeed. Still would like to know why it doesn't fit, can't stand that.

Anyway, it's up to you off course to sell that bloody thing

 

[zukirep]

Those smaller systems can be a pain in the but indeed. Still would like to know why it doesn't fit, can't stand that.

Anyway, it's up to you off course to sell that bloody thing

Ok fixed the problem. It was the graphics card lol. I bought another graphics card (around the same price) with slightly lower specs and from Asus not Sapphire. (http://www.newegg.com/Product/Product.aspx?Item=N82E16814121441) And now it is totally fine, soon as I installed it in, I turned on my computer with the monitor hooked up to the port from the new graphics card and I was good to go.

So if anyone has a similar issue, especially with the Acer Aspire AX1420-UR10P or other super compact Acer and eMachine desktops, buy the Asus Radeon HD 6570 and it should work right out of the box. Don't know if it is a power issue since they both have a recommended power supply minimum of 400w hypothetically but in real use you should be able to use the small power supply in the super compact desktops. Install all the software in the included CD. There is a program (Game Doctor) that lets you monitor heat levels and will warn you if there is any issues.

 

[rick9021090210]

Hi.
I also have a Radeon HD6670 but from Asus and I got the same problem as you with an Acer M5640... if I put the card on that machine, it won't even detect it and it will boot with the integrated video adapter, which is nvidia 7100... however, I know the card is good because I'm using it right now with another computer (a standard built one with a Biostar mobo)... and I know the computers port is good because I tested it with a nvidia 9500GT from Asus and it workd just fine... no bios messing, just inserted the card and boot'ed it up..

I wish I could use that one with the HD 6670 but it won't detect it... the fan runs, but no video output... tried updating the BIOS, but it won't detect it either... also tried using the PSU from this machine, which is 600W, but it won't doit either...

what could be the explanation for this problem? the card is PCIe 2.1, but supposedly it can work even with PCIe 1.0 ports right?