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SYSTEM_SERVICE_EXCEPTION Bootcamp

Last response: in Graphics & Displays
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September 18, 2012 6:03:25 PM

Hi all,

I have a Macbook Pro running Bootcamp / Windows 7 64bit, 8gb ram, with AMD Radeon hd 6750M graphics card.

My computer has crashed 3 times in the last week to a blue screen system service exception. I am not running anything particularly graphics intensive, but I do have many applications running at once, and I also have two additional monitors hooked up to my MBP (a 1920x1200 and a USB powered small monitor). I have used two additional monitors hooked up to the computer at the same time before with no problem.

Yesterday, after some searching online, I decided to update my graphics card driver. It was a bit hard to find the solution for bootcamp but I did find a driver from a few months ago and updated it successfully, just in case that was the problem. I have not made any other significant software or hardware changes recently, except installing drivers for a new Brother MFC-J425W printer (although I do think the timing of the start of the errors may match up with the installation of the printer - could this be related?).

Does anyone have any suggestions about what else I could do to fix this problem?

Here is part of the actual error message:

"SYSTEM_SERVICE_EXCEPTION

If this is the first time...

Check to make sure any new hardware or software...

If problems continue...

Technical info:

STOP: 0x0000003B (...)

win32k.sys - Address - ...

Collecting data for crash dump...
Initialzing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance."

I waited a couple minutes and it did not restart on its own, if that matters.

There seem to be no problems with how the machine runs afterward.



Thanks for the help,
Ken
September 18, 2012 6:15:45 PM

I just remembered, I also recently installed software (and possibly hardware/drivers, I'm not sure) for an Apple Airport Extreme router. Could it be either the printer or the router that is causing this?
October 8, 2012 10:25:27 PM

Hi, I just wanted to bump this thread as the system service exception problem continues. Here are a couple extra things that might be worth mentioning -

-Notably, it seems to only have crashed after 2+ hours of use using several applications at once (though nothing too intensive or graphical).

-I am now running a 30 inch Samsung monitor, connected via mini displayport and usb (for extra power). Previously, I was using a 23" mac external monitor. It has crashed using both configurations, but the few times that I've used it without an external monitor, it has not crashed, but that has been for far less time than would be sufficient for me to blame the monitor. The MBP is running on native 1920x1200 resolution.

-Before getting to the BSOD, all of the colors on the screen become scrambled for a few seconds while making an awful loud buzzing noise from the speakers.

-My graphics card (AMD Radeon HD 6750M) has the driver version 8.982.0.0 with date 7/27/2012, DDI version 11, driver model WDDM 1.1.

-The only other hardware I'm using is a Logitech trackball mouse and external speakers.

-I installed RAM myself several months ago (and it worked without crashing for a long time after that RAM installation).

-The computer had a different freezing problem (it would become unresponsive for about a minute) which I solved about 2 years ago - it was strangely related to audio enhancement (http://www.mac-forums.com/forums/running-windows-anythi...)

I appreciate the help and any suggestions are welcome!
!