G
Guest
Guest
Archived from groups: microsoft.public.windowsxp.device_driver.dev (More info?)
Sorry if this is considered off topic, but I hope that the best
expertise in resurrecting a dead Add Hardware Wizard resides here.
Someone testing device drivers must have stumbled across this failure
mode before.
The problem started after a disastrous failed installation of an HP5300C
scanner on WinXP Pro (the USB scanner stopped the PC from rebooting).
The install could not complete so ever after the add h/w wizard is
wrecked.
When Add Hardware is clicked it waits 5-10s and then gives the error
msg:
"Cannot Run Two Device Installations
You can only install one device at a time. Another device installation
is underway, when it is finished you can try this wizard again"
Others have seen this problem too, but has anyone found a method to
resurrect the wizard short of a total XP reinstall ?
I expect there is a locked file somewhere. The registry entry for h/w
wiz looks suspect but is the same as on other XP systems I checked.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control
Panel\Extended Properties\{random_hex_machine_ID} 2
%SystemRoot%\system32\hdwwiz.cpl REG_DW 0xffffffff (4292967295)
Search of MSKB and Google groups reveals that HP has a pretty dreadful
reputation for drivers that damage XP and/or the USB scanner hardware
itself. I wish I had looked at them before I tried to install it. I have
already tried most of the suggestions in previous HP scanner threads but
may well have overlooked something.
So far I have tried:
Uninstall the HP drivers.
Unwind the registry/system restore
Delete all the bits of junk HP uninstall missed
Selective disable of various services at boot up.
Run HDValet to delete junk files (recommended in another dead wizard
thread)
The Add Hardware Wizard stubbornly remains stone dead
I am fast approaching the point where full reinstall of XP looks like my
only option. I don't care about the scanner any more. I need that &%$#*
lazy wizard working again!
Help!!! Thanks for any suggestions, diagnostics or recommendations to
fix this.
Regards,
--
Martin Brown
Sorry if this is considered off topic, but I hope that the best
expertise in resurrecting a dead Add Hardware Wizard resides here.
Someone testing device drivers must have stumbled across this failure
mode before.
The problem started after a disastrous failed installation of an HP5300C
scanner on WinXP Pro (the USB scanner stopped the PC from rebooting).
The install could not complete so ever after the add h/w wizard is
wrecked.
When Add Hardware is clicked it waits 5-10s and then gives the error
msg:
"Cannot Run Two Device Installations
You can only install one device at a time. Another device installation
is underway, when it is finished you can try this wizard again"
Others have seen this problem too, but has anyone found a method to
resurrect the wizard short of a total XP reinstall ?
I expect there is a locked file somewhere. The registry entry for h/w
wiz looks suspect but is the same as on other XP systems I checked.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control
Panel\Extended Properties\{random_hex_machine_ID} 2
%SystemRoot%\system32\hdwwiz.cpl REG_DW 0xffffffff (4292967295)
Search of MSKB and Google groups reveals that HP has a pretty dreadful
reputation for drivers that damage XP and/or the USB scanner hardware
itself. I wish I had looked at them before I tried to install it. I have
already tried most of the suggestions in previous HP scanner threads but
may well have overlooked something.
So far I have tried:
Uninstall the HP drivers.
Unwind the registry/system restore
Delete all the bits of junk HP uninstall missed
Selective disable of various services at boot up.
Run HDValet to delete junk files (recommended in another dead wizard
thread)
The Add Hardware Wizard stubbornly remains stone dead
I am fast approaching the point where full reinstall of XP looks like my
only option. I don't care about the scanner any more. I need that &%$#*
lazy wizard working again!
Help!!! Thanks for any suggestions, diagnostics or recommendations to
fix this.
Regards,
--
Martin Brown