Compact laptop network security key?

i have just brought a brand new laptop which has
wifi init i have taken it across the road from my home to my brothers
to get conncetion it shows the networks and signals but after putting in mt phase word and password it keeps asking me for a security network key i dont any clue where this is or how to obtain this. I would have thought because i have wifi ill get connected straight away specailly with the signals coming thru strong, Please do help me on this matter Thanks.
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