Download the Tom's Hardware App from the App Store
The reference for current tech news
Yes No
Ads
Tom's Hardware > Forum > Windows 7 > General Discussion > Canon network printer stopped working on win7

Canon network printer stopped working on win7

Forum Windows 7 : General Discussion Canon network printer stopped working on win7

Word :    Username :           
 

Canon Mx850 networked printer has been working fine on Win7 64 and WinXP. Today after printing several docs I suddenly cannot print from Win7. I can get to printer status page from IE9 with no trouble so that IP address is correct. I can scan from the device on Win7 using Twain. I can print fine from WinXP. When I print from Win7 the Print Queue shows print-error under status.

Ideas? Thanks.

Reply to rbinfo
Register or log in to remove.

i would try to reinstall the win 7 driver

Reply to scout_03

Thanks. I tried that with no change. On the Win7 PC, under Devices and Printers, the MX850 status says "Ready". No sign of any issue until I try to print from Win7. Also if I connect the printer to the Win7 machine via USB I can print fine.

Reply to rbinfo

check wireless setting to printer

Reply to scout_03

It is a wired network. Also I can open the printer's status page using IE9 on the Win7 machine, and also I can scan documents from the printer on Win7. Don't think this is a network connection issue.

Reply to rbinfo

check if the printer is the default one in control panel,see if share this printer is check and what you got under security setting ,permit print should be check for everyone

Reply to scout_03

It's the default printer. Tried sharing on and off. This has worked for months. Just as of midday today, cannot print from Win7. Can scan from Win7. Can print from WinXP. On Win7 the printer device nornally shows "Ready", once I print it shows a document in the queue and "error". The printer is linked by ethernet to the router, and the printer's control panel works fine when accessed in IE9 via its IP address. Seems like a print spooler or service issue on Win7?

Reply to rbinfo

I worked through the selective boot procedure, starting with all services and startup items disabled and then gradually adding them back in. Each time I was able to print a test page. Then I tried opening IE9 with “reopen last browsing session” and tried to print a page from there. The problem immediately returned, and after that I couldn’t even print the test page without rebooting. So one of the windows that was open in IE9 (32 bit) was the culpri - an IE9 window can stop network printing. Sadly I lost track of all the open when I started Googling the services to figure out which ones to leave off. Anyway things are working again. Case closed.

Reply to rbinfo

glad you got it back there is a ie 9 version for win 7 x 64

Reply to scout_03

Thanks, me too :) FYI I posted on Canon USA support and had suggestions back really quickly. Have to say that was very nice.

I have used the 64 bit IE9 but there are various issues (Norton features that don't work, plug-ins that don't work, etc) so I just use the 32 bit version most all the time.

Reply to rbinfo

witch are the plug in you need

Reply to scout_03

I had trouble with Norton Identify Safe plus a few others. Only available solution was use 32 bit IE9. Apparently many Active-X controls have trouble. There is an interesting summary here:

http://www.sctxca.org/suncity/club [...] -64Bit.htm

Reply to rbinfo

ther is a java plug in for ie 9 in 32 and 64 http://java.com/en/download/manual.jsp you could also use firefox it use java to with different plug in

Reply to scout_03
Register or log in to remove.
Tom's Hardware > Forum > Windows 7 > General Discussion > Canon network printer stopped working on win7
Go to:

There are 2006 identified and unidentified users. To see the list of identified users, Click here.

  • Ask the community now
  • Publish
Ad
Ads
Latest best answer
Moving an operating system
By Pinhedd, 10 hours ago:

You will not be able to drag and drop the files because that will not copy the parts of...

Best offers
They won a badge
Join us in greeting them
Top experts