Sign in with
Sign up | Sign in
Your question

Usbhub.sys causing blue screen error

Last response: in Windows 7
Share
February 24, 2012 9:22:22 PM

Hello, I recently bought a USB hub and it casues my desktop to blue screen when shutting down/sleep/hibernating. It's definitly the problem as I have disconnected the hub, and it shutsdown perfectly well. Reconnect thje hub and I get the blue screen again. It's driving me mad. Seven forums have no fixes and all I want to do is shut down properly. The hub works perfectly well, all ports have power and pass information quickly. The driver just doesn't seem to like it. I'd love to find a third party driver that could handle it instead of this Microsoft driver that keeps throwing it's toys out the pram.

Any help would be appreciated.

Joe
February 24, 2012 9:31:31 PM

It's also worth mentioning that I have uninstalled and reinstalled the driver which hasn't solved the problem
a b \ Driver
a b $ Windows 7
February 24, 2012 11:47:29 PM

Hi :) 

Its faulty...bin it or return it for RMA...

All the best Brett :) 
Related resources
February 24, 2012 11:53:00 PM

agreed with Brett, it could be a faulty one you bought... BTW make sure you plug it onto the right slot on the motherboard...
a b $ Windows 7
February 25, 2012 12:56:38 AM

Does it do this when you shut down in safe mode? Have you tried the hub on another computer?
February 26, 2012 9:58:06 AM

Thanks for the responses. It is not the hub itself; I went and bought a second USB hub (different make and model) and the same problem occurs. I can only therefore assume its a problem with the usbhub.sys. Is there anyway to delete the driver completely and reinstall from elsewhere? I'd rather not completely reinstall Windows. I haven't tried shutting down from safe mode but will do and post the result. I will also try it on my xp laptop
February 26, 2012 10:29:52 AM

Same problem with Safe Mode activated. Blue screen on shutdown. Will try on laptop and post again.



" alt="" class="imgLz frmImg " />
February 26, 2012 10:59:48 AM

Replace your PC's motherboard which is causing this... Could be a capacity failure...
February 26, 2012 11:03:08 AM

Tried both hubs on my laptop and no problems. Shutsdown, sleeps & hibernates without any problems.
February 26, 2012 11:13:24 AM

Legendkiller.... What makes you say it's the motherboard? All other USB devices work perfectly well. I've had no issues until plugging these USB hubs in. All on board USB devices work perfectly well also. Please clarify your statement. Thanks
February 26, 2012 11:14:03 AM

legendkiller said:
Replace your PC's motherboard which is causing this... Could be a capacity failure...



Legendkiller.... What makes you say it's the motherboard? All other USB devices work perfectly well. I've had no issues until plugging these USB hubs in. All on board USB devices work perfectly well also. Please clarify your statement. Thanks
a b $ Windows 7
February 26, 2012 3:21:50 PM

You need to delete the upper and lower filters for your USB driver (if there is one) for your USB hub. see the following Microsoft web page.

http://support.microsoft.com/kb/925196

If your operating system is XP then run the fix it button, but if it is Vista or Windows 7 then you will need to click on the "let me fix it myself " link.

You should be very careful to delete the upper and lower filters ONLY for the problem device as deleting the wrong ones can permanently trash your operating system.

If this fails to fix the problem then you will have to reinstall the operating system. I doubt very much if there is any hardware problem.
February 26, 2012 3:52:47 PM

jcorbin said:
Legendkiller.... What makes you say it's the motherboard? All other USB devices work perfectly well. I've had no issues until plugging these USB hubs in. All on board USB devices work perfectly well also. Please clarify your statement. Thanks

Just because it works doesn't mean it's not the motherboard... I rather replace the motherboard than wait few years later when i finally found out the problem... If you successfully transfer 1GB or more onto a device than it's not the motherboard, try and test it out... It could also be a driver problem... Some driver problem causes BSOD which happens to GPUs mostly...
March 4, 2012 11:18:51 AM
March 4, 2012 12:08:51 PM

I to am having a similar problem. I bought a nice Cyber Power USB Hub but if there is anything plugged into it the pc will not boot. I had this hub on a xp machine for over a year with no problems. Cyber Power sent me a new one but it does the same thing.
!