Black Screen Crashing

Randomly Im getting black screen crashes during gameplay even for games like team fortress 2 etc.

Its like my PC went to sleep mode and not wake up. (I also have a sleep issue with my 7970 where I cant wake it up after it being on a certain time so I set the display to never off)

Its totally random so I have no idea if its a specific game or not.

My specs

Phenom II x4 850 @3.96GHz
Sapphire 7970 OC 3gb Card
8GB Ripjaws 1600MHz
Thermaltake TR2 600w PSU
MSI 870a-g54 mobo
60 GB OZC agility 3 ssd
500 GB Seagate HDD


I'm thinking its either the PSU or the Catalyst driver because everytime I delete my old driver and try reinstalling it it gives me a installion complete with possible or some errors occured I forget what it says and it shows me a link to view the list and I see no errors so I have no idea.

Any help would be great thanks..
3 answers Last reply
More about black screen crashing
  1. Thermaltake isnt known for making very good psus. That may very well be your issue, especially if its under heavy load. I usually recommend Seasonic psu and a modular unit in 620w would suit your build. You are right though, it could be a driver issue. Have you used software to completely remove the old driver? Here is a link: http://www.brightsideofnews.com/news/2012/4/4/guide-how-to-completely-uninstall-amd-graphics-drivers.aspx You may want to try that and then reinstall a couple of different versions of Catalyst to see which is the most stable for your gpu.
  2. I tried 12.6 and 12.4 still crashing and I think more than usual....

    After each install of old drivers, even the new one i get "warnings occurred during installation"

    Catalyst™ Install Manager
    Installation Report
    10/19/12 13:23:10
    Hardware information

    Name AMD Radeon Graphics Processor
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x6798
    Vendor ID 0x1002
    Class Code 0x030000
    Revision ID 0x00
    Subsystem ID 0xe208
    Subsystem vendor ID 0x174b
    Other hardware


    Existing packages


    Packages for install
    AMD Catalyst Install Manager
    Final Status: Success
    Version of Item: 8.0.881.0
    Size: 20 Mbytes
    AMD APP SDK Runtime
    Final Status: Success
    Version of Item: 10.0.938.1
    Size: 90 Mbytes
    AMD Display Driver
    Final Status: Success
    Version of Item: 8.980.0.0000
    Size: 90 Mbytes
    HDMI/DP Audio Driver
    Final Status: Success
    Version of Item: 7.12.0.7706
    Size: 1 Mbytes
    AMD Steady Video Plug-In
    Final Status: Success
    Version of Item: 2.06.0000
    Size: 1 Mbytes
    AMD Accelerated Video Transcoding
    Final Status: Success
    Version of Item: 2.00.0002
    Size: 3 Mbytes
    AMD Drag and Drop Transcoding
    Final Status: Success
    Version of Item: 2.00.0000
    Size: 1 Mbytes
    AMD Media Foundation Transcoders
    Final Status: Success
    Version of Item: 1.0.70611.1329
    Size: 1 Mbytes
    AMD VISION Engine Control Center
    Final Status: Success
    Version of Item: 2012.0611.1251.21046
    Size: 150 Mbytes


    Other detected devices
    RX780

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5957
    Vendor ID 0x1002
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x5957
    Subsystem vendor ID 0x1002


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5978
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0xaaa0
    Vendor ID 0x1002
    Class Code 0x040300
    Revision ID 0x00
    Subsystem ID 0xaaa0
    Subsystem vendor ID 0x174b


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x597f
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    ATI Integrated SATA Support

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4391
    Vendor ID 0x1002
    Class Code 0x010601
    Revision ID 0x40
    Subsystem ID 0x4391
    Subsystem vendor ID 0x1002

    ATI Integrated SMBus Support

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4385
    Vendor ID 0x1002
    Class Code 0x0c0500
    Revision ID 0x42
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    ATI Integrated Azalia Support

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4383
    Vendor ID 0x1002
    Class Code 0x040300
    Revision ID 0x40
    Subsystem ID 0x7599
    Subsystem vendor ID 0x1462


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4384
    Vendor ID 0x1002
    Class Code 0x060401
    Revision ID 0x40
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x43a0
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x43a1
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1200
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1201
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1202
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1203
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1204
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Error messages
  3. maestro0428 said:
    Thermaltake isnt known for making very good psus. That may very well be your issue, especially if its under heavy load. I usually recommend Seasonic psu and a modular unit in 620w would suit your build. You are right though, it could be a driver issue. Have you used software to completely remove the old driver? Here is a link: http://www.brightsideofnews.com/news/2012/4/4/guide-how-to-completely-uninstall-amd-graphics-drivers.aspx You may want to try that and then reinstall a couple of different versions of Catalyst to see which is the most stable for your gpu.

    I found my problem!

    I didn't know my psu had a 6+2pin connector, so I disconnected the 8pin to molex connector and swapped it in and worked like a charm! Its weird because it never did this for the months that I had this card, my guess is that the connector got screwed up or something.

    I then ran into more problems when I closed my case though. Both the back and front wouldn't go on without much force, causing the connectors to loosen a little and crash during gameplay. I had to bend a small part of my case from the back near the mobo tray so the wires wouldn't interfere with the clearance from the messy cables hiding behind the case. The front I had to bend the mesh coated 6pin connectors to get them to fit without moving the connector when I slid my front panel back on.

    All in all everything is now perfect and I ran several benchmarks to confirm that it works.

    Thanks for your suggestions though :)
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