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Windows 8 - Getting my second Dell Monitor to work

Last response: in Graphics & Displays
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October 28, 2012 6:23:03 AM

Hi. I have a HP dv7-4260ca with switchable graphics. The graphics cards are the AMD 4200series and the AMD 6550M.

My problem is, the Dell monitor always mirrors what my laptop is showing. Even when I set my screens to extend, they are always the same. It worked fine in Windows 7. I did the upgrade install, but the problem was there, so then I did the clean install, wiping everything, but the problem was still there within a minute of booting into Windows.

Another thing is, my laptop thinks it is connected to three monitors, when it's actually only connected to two, the laptop screen, and the Dell monitor.
The monitors are as follows: http://puu.sh/1jAoD
1. Other http://puu.sh/1jAp3 (my laptop screen, recommended resolution 1024*768)
2. Mobile PC Display (the ghost monitor that I can never see or remove)
3. Generic Non-PnP Monitor (My Dell monitor that mirrors my laptop no matter what)

Even when I set my Dell monitor to extend from my main laptop monitor, it still shows what my laptop shows. Here's a screenshot of the settings I used for that: http://puu.sh/1jAqy

When I press Win+P and select PC Screen Only, both the laptop and the monitor are blank.
When I press Win+P and select Duplicate, the monitor mirrors the laptop, and my mouse can move off to the right of the screen, as if there were another monitor there. These are the settings that selecting duplicate sets: http://puu.sh/1jAtO
When I press Win+P and select Extend, the monitor mirrors the laptop, and my mouse can move off to the LEFT of the screen. These are the settings that selecting extend sets: http://puu.sh/1jAva Also, notice that the default resolution is 1024*768, when it should be 1600*900
When I press Win+P and select Second Screen Only, I get the best experience out of all the choices. Once again, the monitor mirrors the laptop, but my mouse can't move off the screen, which is good. Also, the resolution defaults to 1600*900. Here's a screenshot again: http://puu.sh/1jALn

OK so the drivers I have are the latest beta I believe... this is the device manager's driver tab: http://puu.sh/1jAyl

And the file I most recently installed for drivers is this: 12-10_mobility_vista_win7_win8_64_dd_ccc_whql_net4.exe

Let's just stick this here.... Device Manager Window: http://puu.sh/1jADj

When I started up Windows 8 for the very first time and went to the desktop, everything was working as it should; the monitors weren't mirrored. But then, after a few seconds of my doing nothing, the screen started flashing and it came to this. Ever since then, I have been trying to get this to work. I think what caused it to go to *** in the first place is the Ghost monitor. When it was working, there were only two monitors in the screen resolution window, but then as the screen started flashing, the ghost showed up. I have tried disabling and uninstalling the Generic PnP Monitor drivers, but that was to no avail.

Any help would be GREATLY appreciated, and if I left out some info please ask, since I really would like to get my monitor working.

Thanks,
--Jeremy
October 28, 2012 7:06:29 AM

Install the monitor driver for your dell monitor. You can get it from the Dell website.
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October 28, 2012 7:18:42 AM

poweruser_24 said:
Install the monitor driver for your dell monitor. You can get it from the Dell website.


I will try now, thanks.
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October 28, 2012 7:50:21 AM

I tried it, and nothing happened. I click install, and nothing pops up, and the Device Manager is the same. No change.
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October 28, 2012 10:19:49 AM

mmmm, it sounds like the ident signaling is not working, which is more of a video driver thing, so either back off to the previous version of the video driver or wait for a new release.
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October 28, 2012 5:27:46 PM

poweruser_24 said:
mmmm, it sounds like the ident signaling is not working, which is more of a video driver thing, so either back off to the previous version of the video driver or wait for a new release.


The thing is, it never worked in win8, so there's no driver version I can fall back to.
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July 20, 2013 6:56:18 AM

HDCP look it up its a real pain the hardware is checking compliance my video card cuts the monitor when I switch the AV on second screen as the HDCP is reporting back all that is on the output of HDMI should be compliant if not you're screwed. I have to pull the HDMI every time I want to use the PC on its own and watch TV on the AV. Maybe just my GT 430 card is this picky.
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