TI-84 Plus Silver Edition OS problem

I recently bought a used TI-84 Plus Silver. I tried updating the OS, but something failed in the upload and now the only screen that will pop up on the calculator is "Waiting...Please install operating system now." When I try to do so, my computer (windows 7) says that it can't read the required data from the calculator, so it can't install the OS. Any suggestions? Thanks
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  1. I have already done that. The TI website is where I downloaded the OS I was trying to install on the calculator when it crashed. I've been all over the site trying to find advice for this particular situation, but nada. Thanks anyway.
  2. Have you talked to TI tech support?
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