Windows 7 hangs on shutdown

February 29, 2012 9:05:02 AM

Hi guys, I have been having this random problem where my computer fails to shutdown every time. I know it is a general question but I have no idea why this happens. The only thing I remember changing was my sound card, but it is disabled in the device manager so I don' think that is the issue.

Is there any way I can log events to see why it is crashing?

Thanks.

More about : windows hangs shutdown

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silverliquicity

February 29, 2012 10:23:37 AM

Search for "event viewer" on your PC.

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DarkMatterTrace

February 29, 2012 10:55:39 AM

Hi thegate

This small free program might be of help http://www.resplendence.com/whocrashed

Kindest regards

DarkMatter

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thegatekeeper

February 29, 2012 9:51:04 PM

Where should I look in event viewer?

Gonna try that program.

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thegatekeeper

March 1, 2012 10:21:45 PM

Still can't find out why...

I just tried and it crashes in safe mode too. Does this mean it's a hardware problem?

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thegatekeeper

March 2, 2012 9:40:41 PM

Managed to get a crash dump:

On Fri 02/03/2012 11:18:19 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\030312-25428-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80056B5440, 0xFFFFF80000B9C518, 0xFFFFFA8004E87010)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

On Fri 02/03/2012 11:18:19 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80056B5440, 0xFFFFF80000B9C518, 0xFFFFFA8004E87010)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

What does this mean?

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