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How to do formatting in hp g62 laptop

Last response: in Windows 7
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February 29, 2012 12:07:25 PM

when i turn on my hp g62 laptop after some time it gose white screen for a long time , what to do?

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a c 572 D Laptop
a b $ Windows 7
February 29, 2012 12:21:21 PM

What does it do before it goes to a white screen?
a b D Laptop
a b $ Windows 7
February 29, 2012 12:28:44 PM

I could be wrong, but I believe the g62 is a new laptop and should be under warranty. I would contact customer support and see if they can do anything for you.

A white screen could be anything from a hardware problem, to something corrupt in windows due to a bad hard drive, to a virus of some sort. Give us a walkthrough of what you see on the screen (HP logo, windows load screen, welcome screen/desktop, etc.)
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