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Why does my PC crash while watching videos?

Last response: in Graphics & Displays
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November 4, 2012 5:45:34 PM

When I watch a video, whether it is a stream or youtube video, if I watch it for too long, my computer crashes. The computer shows all black and gray striped lines vertically oriented, and the sounds of the video stops after a second. The only way to get around is to do a hard reset. What should I do? I've tried downgrading and upgrading the drivers from the ones I had, and I uninstalled the drivers completely each time.

Btw my card is an AMD HD 7770 Ghz Edition by HIS and my OS is Win 7 64. Let me know if you need any other info.

P.S.: I tried searching to see if anyone else has/had this issue, and I could only find something similar but with green lines, and these are definitely dark and not green in color.

More about : crash watching videos

a b U Graphics card
November 4, 2012 5:47:30 PM

I had this once with my new 7850 and then never again. I did some minor research which indicated it could be caused by flash player hanging. I would try to upgrade or downgrade flash player.

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November 4, 2012 5:49:03 PM

Sounds like signs of a failing GPU. I could be wrong as I am very new in this field of technology. Run something like GPU Temp and make sure your GPU isn't over heating.

Do you blow out dust and make sure your case is clean regularly? This will cause unwanted heat. Insure that fans are blowing and cables aren't obstructing air flow. Also, check connections, drivers, etc. It doesn't hurt either, but make sure you CPU isn't overheating either. Reseating the GPU wouldn't hurt either.
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a c 232 U Graphics card
November 4, 2012 6:01:40 PM

What does Event Viewer say happened ?

Run OCCT and monitor temps and voltages.
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a b U Graphics card
November 4, 2012 6:02:54 PM

ellondu said:
When I watch a video, whether it is a stream or youtube video, if I watch it for too long, my computer crashes. The computer shows all black and gray striped lines vertically oriented, and the sounds of the video stops after a second. The only way to get around is to do a hard reset. What should I do? I've tried downgrading and upgrading the drivers from the ones I had, and I uninstalled the drivers completely each time.

Btw my card is an AMD HD 7770 Ghz Edition by HIS and my OS is Win 7 64. Let me know if you need any other info.

P.S.: I tried searching to see if anyone else has/had this issue, and I could only find something similar but with green lines, and these are definitely dark and not green in color.


yep sounds like a overheating graphics processor, make sure the vent to the machine are not blocked and that the fan is still working. feel the vent to see if hot air is coming out of the graphics processor/ machine. Sometimes the little fan gets dust on them and they stop moving, often you can just blow the dust out or tap the fan to get them to spin again.

There could be other causes but that is the most likely and it is pretty easy to fix.
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a b U Graphics card
November 4, 2012 6:11:52 PM

Youtube wouldn't be working a GPU even slightly, so I doubt heat.
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November 4, 2012 6:17:22 PM

twelve25 said:
Youtube wouldn't be working a GPU even slightly, so I doubt heat.


It still requires processing, which requires more load and when something isn't getting cooled properly, it will get hot. It may not be getting hot enough to shut down when you are at idle on desktop, not watching any videos or animations, but once you start a video and it requires more power, things can get hot quickly.
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November 4, 2012 6:19:59 PM

What do I do with OCCT once I have it installed?

I should also mention that I play games regularly and it never crashes during anything that taxes it.
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November 4, 2012 6:44:03 PM

ellondu said:
What do I do with OCCT once I have it installed?

I should also mention that I play games regularly and it never crashes during anything that taxes it.


Then I would take twelve25's suggestion and check out the Flash installation you have. Hopefully that is the problem. I always seem to think its always overheating :p 
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November 4, 2012 6:50:26 PM

I just reinstalled chrome and removed everything with adobe flash in the name and I am still getting the flickering on the bottom of the screen, a sign that the crash is coming, so i have to close the page.
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November 4, 2012 6:56:56 PM

You should stress test your GPU to see if its a dead GPU if it is id suggest the amd radeon 7970 it is pretty decent you can play all games maxed out hope this helps :) 
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November 4, 2012 6:58:39 PM

ellondu said:
I just reinstalled chrome and removed everything with adobe flash in the name and I am still getting the flickering on the bottom of the screen, a sign that the crash is coming, so i have to close the page.


When you say it doesn't crash during gameplay, does it have any artifacts or screen flickering? There must something you can't see going on. I'd find it safe to say there is something wrong with your GPU and I would get it checked out if you are still under warranty.
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November 5, 2012 4:17:37 AM

There is now a small flickering of about a cm at the bottom of the screen when I am watching videos. I'm startnig to think this is because I am using a tv as a monitor.
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November 5, 2012 4:26:51 AM

ellondu said:
There is now a small flickering of about a cm at the bottom of the screen when I am watching videos. I'm startnig to think this is because I am using a tv as a monitor.


I'm not sure how that would make much of a difference. They're practically the same devices, just one has more features than the other.
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