Are you using a Postscrpt (PS) driver for you printer? Sometimes PCL(HP) printers do not translate the PS correctly and this issue occurs. I fyou are not using a PS driver then I would see if one is available and I would then install another instance of your printer using the PS driver.
Well I've done everything that u asked....and than some...I was initiating a print and then I was asked to use an xps printer writer...created the file to print...tried printing it and it said that it could not save this file because another prog. was on....where is this xps viewer...I'm exhausted...
Try this first.....power down your printer. Then, disconnect the USB cable connecting it to the computer. Then, power the printer back on. Once fully powered on, reconnect the USB cable. This may force Win 7 to redetect the device and install the drivers you already have installed (I assume it worked at some point).
If not, go to this link and get the latest drivers. Installing these should remove your old drivers and replace with the newer drivers:
nothing seems to happen when I disconnect or reconnect my usb cable...I'm going to take a break 4 supper...than I'm going 2 unstall and reinstall my printer...for you info. my printer was working well until today...later tks