Hi,
I use Firefox 10 on Windows 7 Professional (fully updated). The machine has two drives, each booting to Win 7 and Win XP. This problem is on the Windows 7 side.
Yesterday, I used Google to search "Indian restaurant Fort Worth reviews"
In the results page, I went one by one to each link. When I hit one of the links, which I am sure is the domain of a restaurant, I got the famous "You have viruses, click to scan" popup. In a few seconds Security Essentials popped up its warning saying that it found this bad file:
C:\programdata\ca0e4f\smca0_8050.exe
I copied its name and saved it to a text file on the Desktop. Then I tried Alt-F7 to close the window, next the X, which gave another popup. I then let Security Essentials delete what it found. I then closed the browser and rebooted the computer.
Both (PS/2) keyboard and mouse were disabled at the login page. I tried a USB Microsoft Keyboard. That too did not work. F8 -> Safe Mode did not help.
I started the XP side of the computer. Ran Security Essentials - 18 hours. In the meanwhile I searched and located the bad file and two other files related to it and deleted them. Security Essentials right then said it found a bad one. (Was it because I touched it?). At the end of the scan, I allowed Security Essentials to delete the two things it said that it found.
Rebooted to Win 7. Still no keyboard, no mouse.
I called Microsoft (you know, long distance to the other side of the globe). Several calls. And I consistently got Kindergarten level support. They tried to blame the manufacturer of the keyboard, then tried to scare me away with a $99 charge. They did a System Restore on the Windows XP side (!), then finally, one tech connected to it over the Internet and ran Malware Bytes on it. We also tried F8 -> Last good boot. Then he wanted the Windows 7 CD. When I read its name, he said he was looking for the Windows 7 re-installation CD! That was the end of M$ support.
Does anyone here have an idea on how to get the thing to see the mouse and keyboard? I can see the Win 7 drive from Win XP side (as its D: drive).
Thank you in advance.
I use Firefox 10 on Windows 7 Professional (fully updated). The machine has two drives, each booting to Win 7 and Win XP. This problem is on the Windows 7 side.
Yesterday, I used Google to search "Indian restaurant Fort Worth reviews"
In the results page, I went one by one to each link. When I hit one of the links, which I am sure is the domain of a restaurant, I got the famous "You have viruses, click to scan" popup. In a few seconds Security Essentials popped up its warning saying that it found this bad file:
C:\programdata\ca0e4f\smca0_8050.exe
I copied its name and saved it to a text file on the Desktop. Then I tried Alt-F7 to close the window, next the X, which gave another popup. I then let Security Essentials delete what it found. I then closed the browser and rebooted the computer.
Both (PS/2) keyboard and mouse were disabled at the login page. I tried a USB Microsoft Keyboard. That too did not work. F8 -> Safe Mode did not help.
I started the XP side of the computer. Ran Security Essentials - 18 hours. In the meanwhile I searched and located the bad file and two other files related to it and deleted them. Security Essentials right then said it found a bad one. (Was it because I touched it?). At the end of the scan, I allowed Security Essentials to delete the two things it said that it found.
Rebooted to Win 7. Still no keyboard, no mouse.
I called Microsoft (you know, long distance to the other side of the globe). Several calls. And I consistently got Kindergarten level support. They tried to blame the manufacturer of the keyboard, then tried to scare me away with a $99 charge. They did a System Restore on the Windows XP side (!), then finally, one tech connected to it over the Internet and ran Malware Bytes on it. We also tried F8 -> Last good boot. Then he wanted the Windows 7 CD. When I read its name, he said he was looking for the Windows 7 re-installation CD! That was the end of M$ support.
Does anyone here have an idea on how to get the thing to see the mouse and keyboard? I can see the Win 7 drive from Win XP side (as its D: drive).
Thank you in advance.