Gateway support forum

Help with Gateway monitor FHD2400 - Source signal not recognized and menu button not working.

Has anyone else encountered this where the monitor no longer recognizes the DVI and VGA source input? I originally had a DVI connection from the pc to the monitor, then one day I turned on the pc and the POST screen came up and the screen went black - and stayed black. The power indicator on the monitor was lit blue but the menu button would not work. I disconnected the DVI cable and switched over to a VGA cable connection, same thing. I also switched out the AC power supply cord - wasn't that. So I hooked up a spare 19" lcd monitor with the DVI cable then with the VGA cable and it worked! This ruled out the video card being bad.

Back to the Gateway monitor... I hooked up my xbox 360 to it via the component connection and it worked! But the menu button still won't work. There is reset function (according to the manual) that I want to try but access to the menu is needed (go figure).

So... DVI - no; VGA - no; Component - yes. Menu button - no on all.

Please let me know if you've had this same issue and how you corrected (if you were able to). I'd hate to reduce this monitor to a gaming-only display. I did order some HDMI cables and will try that connection to my pc when it comes in.

Thanks.