Inappropriate Microsoft Online Crash Analysis alert/warning

Archived from groups: microsoft.public.windowsxp.device_driver.dev (More info?)

I am responsible for Technical Support at Alacritech.

We have been receiving support calls from Laptop users with the following
message:

Microsoft Online Crash Analysis said to download R6_3_0_5.zip from your
website
(http://oca.microsoft.com/en/response.aspx?SGD=27809063-fc64-4da5-8abd-1bbd1
be69b4a&SID=1150)

However, Alacritech does not produce any products for laptops (i.e. no
PCMCIA products), therefore this error/warning message is bogus.

Can someone at M.S. please investigate and resolve?

Sincerely,

Les Figg

Director of Customer Satisfaction

Alacritech, Inc.

234 E. Gish Rd, 1st Floor,

San Jose, CA. 95112

Direct Phone: (408)487-5729

Cell Phone: (408)802-5517

Email: lfigg@alacritech.com

Web: www.alacritech.com

"Accelerating the convergence of networking and storage"