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Can connect to wifi but cannot access internet

Last response: in Networking
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December 29, 2011 7:40:37 AM

Our internet connection was working fine until one day, we cannot connect anymore. I tried using the ethernet cable directly from the modem and it was working fine so I thought our Belkin N150 wireless router was the culprit. I decided to buy another one, Linksys E1500 but we had the same problem. Our 2 laptops and phones can detect/connect the wifi connection but cannot access the internet. It's really frustrating already.

http://www8.hp.com/ph/en/support-topics/network-internet-support/cant-connect-internet.html

I tried following the instructions above but to no avail.

Here's our IPConfg:

Windows IP Configuration

Host Name . . . . . . . . . . . . : sysuser-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR928x Wireless Network Adapter
Physical Address. . . . . . . . . : 00-15-AF-E1-D4-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::D d06:19fb:3d65:4955%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.120(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 29, 2011 2:51:08 PM
Lease Expires . . . . . . . . . . : Friday, December 30, 2011 2:51:08 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 335549871
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-FD-9D-6F-00-24-8C-0B-C0-C1

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-24-8C-0B-C0-C1
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

I also tried to reset/ping the router but it doesn't seem to respond.

C:\Users\sysuser>netsh winsock reset
The requested operation requires elevation.


C:\Users\sysuser>netsh int ip reset
Reseting Echo Request, failed.
The requested operation requires elevation.
Reseting Global, failed.
The requested operation requires elevation.
Reseting Interface, failed.
The requested operation requires elevation.
Reseting Unicast Address, failed.
The requested operation requires elevation.
There's no user specified settings to be reset

Any help would be much appreciated. Thank you.
December 29, 2011 9:00:25 PM

Did you contact your ISP? They should be able to help you.
m
0
l
October 25, 2013 8:20:20 PM

Hello- I have this exact problem and was wondering what you found for a solution? I've been trying for weeks to figure it out and know one seems to be able to help :/ 
Thx!


raine88 said:
Our internet connection was working fine until one day, we cannot connect anymore. I tried using the ethernet cable directly from the modem and it was working fine so I thought our Belkin N150 wireless router was the culprit. I decided to buy another one, Linksys E1500 but we had the same problem. Our 2 laptops and phones can detect/connect the wifi connection but cannot access the internet. It's really frustrating already.

http://www8.hp.com/ph/en/support-topics/network-internet-support/cant-connect-internet.html

I tried following the instructions above but to no avail.

Here's our IPConfg:

Windows IP Configuration

Host Name . . . . . . . . . . . . : sysuser-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR928x Wireless Network Adapter
Physical Address. . . . . . . . . : 00-15-AF-E1-D4-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::D d06:19fb:3d65:4955%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.120(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 29, 2011 2:51:08 PM
Lease Expires . . . . . . . . . . : Friday, December 30, 2011 2:51:08 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 335549871
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-FD-9D-6F-00-24-8C-0B-C0-C1

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-24-8C-0B-C0-C1
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

I also tried to reset/ping the router but it doesn't seem to respond.

C:\Users\sysuser>netsh winsock reset
The requested operation requires elevation.


C:\Users\sysuser>netsh int ip reset
Reseting Echo Request, failed.
The requested operation requires elevation.
Reseting Global, failed.
The requested operation requires elevation.
Reseting Interface, failed.
The requested operation requires elevation.
Reseting Unicast Address, failed.
The requested operation requires elevation.
There's no user specified settings to be reset

Any help would be much appreciated. Thank you.


m
0
l
Related resources
January 4, 2014 12:24:47 AM

Same problem too...



raine88 said:
Our internet connection was working fine until one day, we cannot connect anymore. I tried using the ethernet cable directly from the modem and it was working fine so I thought our Belkin N150 wireless router was the culprit. I decided to buy another one, Linksys E1500 but we had the same problem. Our 2 laptops and phones can detect/connect the wifi connection but cannot access the internet. It's really frustrating already.

http://www8.hp.com/ph/en/support-topics/network-internet-support/cant-connect-internet.html

I tried following the instructions above but to no avail.

Here's our IPConfg:

Windows IP Configuration

Host Name . . . . . . . . . . . . : sysuser-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR928x Wireless Network Adapter
Physical Address. . . . . . . . . : 00-15-AF-E1-D4-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::D d06:19fb:3d65:4955%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.120(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 29, 2011 2:51:08 PM
Lease Expires . . . . . . . . . . : Friday, December 30, 2011 2:51:08 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 335549871
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-FD-9D-6F-00-24-8C-0B-C0-C1

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-24-8C-0B-C0-C1
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

I also tried to reset/ping the router but it doesn't seem to respond.

C:\Users\sysuser>netsh winsock reset
The requested operation requires elevation.


C:\Users\sysuser>netsh int ip reset
Reseting Echo Request, failed.
The requested operation requires elevation.
Reseting Global, failed.
The requested operation requires elevation.
Reseting Interface, failed.
The requested operation requires elevation.
Reseting Unicast Address, failed.
The requested operation requires elevation.
There's no user specified settings to be reset

Any help would be much appreciated. Thank you.


Atagirl50 said:
Hello- I have this exact problem and was wondering what you found for a solution? I've been trying for weeks to figure it out and know one seems to be able to help :/ 
Thx!


raine88 said:
Our internet connection was working fine until one day, we cannot connect anymore. I tried using the ethernet cable directly from the modem and it was working fine so I thought our Belkin N150 wireless router was the culprit. I decided to buy another one, Linksys E1500 but we had the same problem. Our 2 laptops and phones can detect/connect the wifi connection but cannot access the internet. It's really frustrating already.

http://www8.hp.com/ph/en/support-topics/network-internet-support/cant-connect-internet.html

I tried following the instructions above but to no avail.

Here's our IPConfg:

Windows IP Configuration

Host Name . . . . . . . . . . . . : sysuser-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR928x Wireless Network Adapter
Physical Address. . . . . . . . . : 00-15-AF-E1-D4-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::D d06:19fb:3d65:4955%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.120(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 29, 2011 2:51:08 PM
Lease Expires . . . . . . . . . . : Friday, December 30, 2011 2:51:08 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 335549871
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-FD-9D-6F-00-24-8C-0B-C0-C1

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-24-8C-0B-C0-C1
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

I also tried to reset/ping the router but it doesn't seem to respond.

C:\Users\sysuser>netsh winsock reset
The requested operation requires elevation.


C:\Users\sysuser>netsh int ip reset
Reseting Echo Request, failed.
The requested operation requires elevation.
Reseting Global, failed.
The requested operation requires elevation.
Reseting Interface, failed.
The requested operation requires elevation.
Reseting Unicast Address, failed.
The requested operation requires elevation.
There's no user specified settings to be reset

Any help would be much appreciated. Thank you.




m
0
l
January 4, 2014 7:13:23 AM

Right click on "Network" then click properties, click change adapter settings, right click on your "Wireless LAN adapter Wireless Network Connection" not Local Area connection. Uncheck "Internet Protocol Version 6 TCP/IPv6"hit Okay. Restart your machine and try to reconnect.
m
0
l
January 4, 2014 10:36:39 PM


raine88 said:
Our internet connection was working fine until one day, we cannot connect anymore. I tried using the ethernet cable directly from the modem and it was working fine so I thought our Belkin N150 wireless router was the culprit. I decided to buy another one, Linksys E1500 but we had the same problem. Our 2 laptops and phones can detect/connect the wifi connection but cannot access the internet. It's really frustrating already.

http://www8.hp.com/ph/en/support-topics/network-internet-support/cant-connect-internet.html

I tried following the instructions above but to no avail.

Here's our IPConfg:

Windows IP Configuration

Host Name . . . . . . . . . . . . : sysuser-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR928x Wireless Network Adapter
Physical Address. . . . . . . . . : 00-15-AF-E1-D4-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::D d06:19fb:3d65:4955%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.120(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 29, 2011 2:51:08 PM
Lease Expires . . . . . . . . . . : Friday, December 30, 2011 2:51:08 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 335549871
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-FD-9D-6F-00-24-8C-0B-C0-C1

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-24-8C-0B-C0-C1
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

I also tried to reset/ping the router but it doesn't seem to respond.

C:\Users\sysuser>netsh winsock reset
The requested operation requires elevation.


C:\Users\sysuser>netsh int ip reset
Reseting Echo Request, failed.
The requested operation requires elevation.
Reseting Global, failed.
The requested operation requires elevation.
Reseting Interface, failed.
The requested operation requires elevation.
Reseting Unicast Address, failed.
The requested operation requires elevation.
There's no user specified settings to be reset

Any help would be much appreciated. Thank you.


I have the same problem
what I did is RESET my router.
PRESS RESET BOTTON for 45 to 50 sec. turn off Power and Turn ON Power.
My Problem is Solved.. Try this , hope can HELP You..
Thanks GUYS...
m
0
l
!