Pc freeze on fullscreen videos

Whenever i put youtube or netflix on fullscreen my pc completely freezes up and sound gets choppy.
I already tried installing an older version of flash and rolled back my display driver both worked for awhile then it started again.
Games work without a problem at max settings. I have a nvidia gtx 550 ti
3 answers Last reply
More about freeze fullscreen videos
  1. barbadis said:
    Whenever i put youtube or netflix on fullscreen my pc completely freezes up and sound gets choppy.
    I already tried installing an older version of flash and rolled back my display driver both worked for awhile then it started again.
    Games work without a problem at max settings. I have a nvidia gtx 550 ti

    Same issue here. Hoping to find a fix. I have a Radeon 7970
  2. ive got a possible fix. someone suggested to re install windows.
    i also got an rma on my graphics card. So i dont really know which one solved my problem.
  3. I am also dealing with this same issue. I did find the cause to my particular problem here are some steps to diagnose:

    First : You must install a fresh copy of drivers. You can do that by following these steps:

    Most driver version whether it's ATI or Nvidia usually provide it with a "Uninstall Utility" to clean out any previous driver(s) before you install any new one. But sometime they don't always work, so most of the time you have to manually remove it. Here's what you need to do:

    1) After you uninstall from the "Device Manager", sometime it will ask for you to reboot in order to complete the un-installation. Whether it prompted or not "DO NOT REBOOT" instead just cancel it. Now, go to STEP#2.

    2) Go into your GPU driver folder (Usually by default at C:\Program files\ATI or Nvidia) and delete the folder. Now reboot, and when window loads up and a new "Hardware Found" just cancel it. Goto STEP#3.

    3) Now, install the new drivers and follow the on-screen and than reboot when finish. When window loads up it should automatic load the new driver. But if not than you have to manually point it to the new GPU driver folder and it should load from there. If all fails than go to STEP#4.

    4) This maybe your last resort if STEP#1-3 fails. But 80-90% of the time STEP#1-3 should take care of any problem.
    If not than you need to repeat STEP#1-2 and got into your "REGEDIT" and clean out any left over junk, before you can do STEP#3. CAUTIONS: "I DO NOT" recommend this step unless your totally confident and know exactly what your doing. It can really mess up your system and could end up re-installing windows. Good Luck!


    If the problem still persist you can rule out drivers.

    Second: Rule out operating system errors. You can do that by doing the following:

    (This is assuming you have Windows 7. If you do not please inform me and I will give you instructions on the operating system version you have)
    1. Go to start then in the “Search programs and files” box type “msconfig” (without quotations)
    2. Go to the second tab labeled “Boot” and select “Safe boot” with the “Minimal” option.
    3. Press OK and when prompted restart your computer. Now after reboot you are in safe mode.
    4. Go to start again but this time navigate to All Programs and then Accessories.
    5. Hold Shift and Right Click on Command Prompt. Select the option to “Run as Administrator”
    6. Now in Command Prompt type the following command: SFC /scannow (Note: This is a space between SFC and /scannow)
    7. Wait and see your results.

    Now I’ll explain.. SFC is “System file check” a built in utility with in windows to check the integrity of its own files. Sometimes programs can cause system file errors that are inconsequential so to do a completely clean system file check you must be in safe mode. Also in order to have the correct privileges you must run command prompt as an Administrator. If you find no errors then you can rule out operating system.

    More technical information on that here:


    Third: Now you much check the integrity of your hard drive(s). To do this you will need to run chkdsk. Fortunately I found a simple tutorial on how to do that here:


    If you find no errors or bad sectors on your hard drive then you can rule that out.

    Fourth: Time to check your RAM. To do this we run the most popular program in the industry: memtest86. The program can be found here:


    A tutorial can be found here:


    Fifth: Now we check Event Viewer to see if our CPU has been overheating. To do this we follow these steps:

    1. Go to start and in “Search Programs and Files” type “Event Viewer” without quotations.
    2. On the left hand side there are categories, expand the “Windows Logs” sections by Double Clicking on it and then select “System”
    3. On the right hand side click on “Filter Current Log”
    4. Select the “Logged” time that’s relevant to the most recent crash.
    5. Event level “Critical” and “Error”
    6. In the “Event Sources” drop down menu select “Kernel-Processor-Power” (Note: It is best to scroll through the entire menu to find your selection. By clicking on “K” to try and quick filter you will select all of the “K” options forcing you to unselect them all which takes more time)
    7. Now click OK

    If the event displays a message indicating that the speed of your processor is being limited by system firmware, the processor is overheating. If not then you are in the clear.

    6th: Let’s check and see if all of your hardware is functioning properly. Follow these steps:

    1. Click Start or press the Windows Key.
    2. Right Click on “Computer” and then select “Properties”
    3. In the left hand menu select “Device Manager”

    This will show you all of the hardware Windows can recognize. Do any components have a Yellow Exclamation Point beside it? If not, you’re good to go.

    7th and Finally: You must be ^absolutely^ sure you have no viruses/malware. Try the trial version of ESET NOD32 or Malwarebytes


    And please review:


    I may have missed something so if I have please someone fill the gap.

    ..If it’s not your Operating system, Hard Drive(s), RAM, CPU, Drivers or a virus…
    I am sorry to inform you my friend by it seems as though your Video Card may be dying.


    “your computer completely freezes up, sometimes with a concurrent repeating sound clip, your graphics card may be on its way to a failure."

    Good Luck, and best regards.

    Edit: To clean it up and make it easier to read.
Ask a new question

Read More

Graphics Cards Graphics