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HD 7000 - To everyone having black/freeze.

Last response: in Graphics & Displays
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December 4, 2012 5:29:46 AM

Hi everyone.

I would just like to post to everyone having the black/freeze problem with the HD 7000 series from AMD when you play or what not.
I think i just solved the problem on my computer. As a last resort I inactivated the "AMD High Definition Sound Device" in device manager.

After one restart I didn't have any more problems. So it would seem that it is the sound driver in AMD that is the culprit in this whole senario.

I sincerely hope this helps anyone.

I'm going to report this to AMD hoping for a fix in the near future.

More about : 7000 black freeze

December 4, 2012 7:33:32 AM

Just want to add what I sent to AMD for consideration.

I tought it would be good for you to know what I did/tried.

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Hi.

I have a problem with my SAPPHIRE HD 7850 2GB GDDR5.

It seems I am certainly not alone and this doesn't seem to be brand specific.

My rig looks like this:

OS: WINDOWS 7 ENTERPRISE x64
MoBo: ASUS P8Z68-V PRO/GEN3 Z68 S-1155 ATX
CPU: INTEL CORE I5 2500K 3.30GHZ 6MB S-1155
RAM: CORSAIR 16GB DDR3 XMS3 INTEL I5/I7 PC12800 1600MHZ (4X4GB)
GFX: SAPPHIRE RADEON HD7850 2GB PCI-E DVI/HDMI/DP
HDD: KINGSTON HYPERX 120GB SSD SATA/600 MLC
PSU: FRACTAL DESIGN NEWTON R2 650W MODULAR

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Problem:

When I'm playing a game, it takes around 10-20 minutes, the computer crashes. It's not like it shuts down but rather just gives me a black screen and sends out a strange sound in my headphones.

Troubleshooting:

I have made sure that everything is up to date and working.
- Windows Update
- Chipset drivers
- Graphics drivers (tried both Catalyst 12.10 and 12.11beta8)
- Realtek sound drivers
- BOIS Upgrade (3602)
- Ran memtest86+ to check RAM - OK.

And finally i checked in my eventlog and found the following:

Whenever the computer crashed the eventlogger had given out the following error; "Critical: Kernel-Power 41 (63) error".

Possible solution:

After a lot of different measures I finally deactivated the "ATI High Definition Sound Device" in my device manager just as a trial and error thing really. Since I did this I haven't encountered the error.

Possible culprit:

Possible bug in ATI Sound drivers.

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I will return later after some more tests to make sure this is the correct solution.
December 4, 2012 8:18:31 AM

Aaaand today they released Catalyst 12.11beta11.
Related resources
December 4, 2012 9:34:24 AM

Using the beta drivers generally results in crashes, hence why they're beta.
If you want stability (and don't mind losing some performance gain from the 12.11 beta) stick with the latest WHQL drivers.

Good catch on the audio issue though; hopefully that'll result in better 12.11 drivers when they do finish beta.
December 4, 2012 9:59:38 AM

Yep, I just thought it would be worth a try.

Fells like I've tried everything else already. ^^
December 4, 2012 10:01:27 AM

And, thanks. I really hope it does. :) 
!