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Computer hard freezes during games - 8 month problem

Last response: in Graphics & Displays
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December 5, 2012 7:22:11 PM

Hello,
I am in serious need of help!

I built my computer 8 months ago and have had this problem since day one.

The problem is my computer will hard freeze when I play games, taking anywhere from 5 minutes - 2 hours to do so.
On the more graphically demanding games usually freezes early on, Skyrim for instance freezes within 5- 10 minutes.

The first thing I did when I noticed this problem was purchase new RAM, I bought 2 x 4GB corsair vengance low profile 1600mhz.
Obviously that didn't solve my problem. So I tried running a series of tests that people suggested, e.g. Memtest, prime95, GPU stress tests and many others, its been so long I cant remember them all but none the less no problems showed up.

So I took my pc down to the pc specialists in town, who told me its most likely my GPU however could be my PSU.
I bought a new PSU after being told my PSU was a no name brand anyways and I bought the Corsair HX 750W, but that didn't help.

Then the problems started getting worse. I was getting blue screens, failing to boot and this random thing when I leave my pc for a while it goes to sleep mode? or something like that so if i move the mouse it would come back on but instead it attempts to come back on but turns itself off then on again for 3 secs then off then on again etc untill it finally tries turning on for good but there is just a black screen. I also noticed upon failing to boot the VGA LED is red on my mobo. So obviously I was led to believe its my GPU. So I got a friend over, uninstalled my EVGA GTX 560 ti 448 core and installed his ASUS GTX 550 ti. I was able to play multiple games simultaneously including Skyrim on max graphics for around about an hour, when I decided this is more than proof enough that my GPU is faulty.

So I sent away my GPU for RMA, but did not unistall the drivers as I thought I would get the same card back, however I was sent an EVGA GTX 570 HD instead.
I installed the card but cant figure out how to remove my old card drivers if that's even necessary.
Also when I tried updating Nvidia drivers to 310.61 the graphics drivers installed but the update part was failed to install. I tried installing the old one I had 306.97 but some things failed during that too.

Anyways the same problems still persist. I Tried a stress test on my GPU this morning and after only 4 min 30 my computer hard froze. GPU temp 80 C , GPU load 97% no artifacts or anything like that ever.

My specs are as follows

Mobo: Asus sabertooth p67
CPU: i7 2600k 3.4ghz
GPU: EVGA GTX 570 HD
RAM: 2 x 4GB Corsair vengeance low profile
PSU: Corsair HX 750W
Windows 7 ultimate 64bit

If you have taken the time to read this and comment, Thank you so very much!




December 5, 2012 9:28:59 PM

Just had a blue screen with this information

Dump file: 120612-42463-01.dmp
Crash time: 6/12/2012 11:49:07 a.m.
Bug check string: MACHINE_CHECK_EXCEPTION
Bug check code: 0x0000009c
Parameter 1: 00000000`00000000
Parameter 2: fffff880`0376db70
Parameter 3: 00000000`00000000
Parameter 4: 00000000`00000000

Caused by driver: hal.dll
Caused by address: hal.dll+12818

Processor: x64
Crash address: ntoskrnl.exe+7efc0

Full path: C:\Windows\Minidump\120612-42463-01.dmp
Processor count: 4
Major Version: 15
Minor Version: 7601
Dump file size: 293,608
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a b U Graphics card
December 5, 2012 9:59:23 PM

Sounds like you've isolated the problem down to either the motherboard or the CPU. They both should still be under warranty @ 8 months, so you may as well RMA them both to be safe.
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a c 84 U Graphics card
December 5, 2012 10:02:45 PM


"Windows Hardware Abstraction Layer (HAL), a file that hides hardware complexities from Windows applications. hal.dll is a system process that is needed for your PC to work properly. It should not be removed."
http://www.processlibrary.com/directory/files/hal/19411...

so just to make a quick recap, you've changed the ram, psu and the gpu, and it still blue screens.
oh and both gpus use the same drivers, so when you installed the new drivers for the 570, it just overwrote the old ones, so you cant find them anymore. No biggie but it would have been better had you first uninstalled the drivers with windows add/remove programs (Programs and Features in win7) and then after a reboot installed the newer version. Drivers dont have update parts or anything like that, it's always the full package that gets installed...

The symptoms point to some sort of overheating problem, since it takes some time before it bluescreens. Or mobo problems with that' fails to boot' bit... And the only things left to change is the mobo and cpu :p  Though overheating should've showed up under stress testing...
Have you checked if there is a bios update available for the mobo? It's not uncommon for bios updates to improve stability/compatibility with certain hardware.



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December 6, 2012 1:07:28 AM

I have 5 case fans in my full tower case, and a Noctua C14 CPU cooler.
Using Asus thermal radar it tells me my CPU idles at 21 C and my mobo at 31 C
Using HWMonitor my CPU idles around 30-32 C and all my mobo temps idle ranging from 21-31 C with the exceptions of CPUTIN and AUXTIN which are both reading at a bizzare 127 C, though i was told that is a bug and they are not really that hot!

As for my mobo bios i flashed it to the latest known stable version about 4 or 5 months ago in an attempt to fix this problem but nothing changed.

If it is a mobo or cpu problem, which I am very likely to RMA anyways i dont understand why my friends GPU was able to work so well when i tested it. It may not have been a LONG test but at the moment i cant even get 5 minutes on Skyrim let alone an hour with another game running too.
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a c 84 U Graphics card
December 6, 2012 9:21:41 AM

your friends 550ti draws a lot less power than the 570 you have (the 560 448cores is a power hog as well since it uses the same chip as the 570). Some of that power is drawn from the pcie slot on the mobo, it's specced up to 75 watts. Maybe there is something wrong with that power delivery system and it messes things up somehow, like voltage drops on other vital parts on the mobo. Just a thought...
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a b U Graphics card
December 6, 2012 12:47:32 PM

Finn The Human said:

If it is a mobo or cpu problem, which I am very likely to RMA anyways i dont understand why my friends GPU was able to work so well when i tested it. It may not have been a LONG test but at the moment i cant even get 5 minutes on Skyrim let alone an hour with another game running too.


Plug your 570 into your friends' machine. I'm willing to bet it'll work fine there.
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December 6, 2012 6:09:22 PM

Kari, I think you might be on to something there, is there anyway I can change or fix that, or even mointor that? Should I RMA for a new mobo or get a complete new brand?

quilciri, I will definately try that when my friend is in town, and I agree with you there.

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