BSOD 116 Error

Hey, I'm just wondering whether you could help me with my problem. Approximately one month ago, I started having a BSOD error, in particular whilst playing games. It happens randomly, which is why I haven't been able to pin-point the problem. When it happens, the computer screen goes black (no signal message appears), looping crashing sound (even if there is no sound playing at the time of the crash) and the system would reboot again. When on the desktop, I have a 'Windows has recovered from an unexpected shutdown' which is where I got the BCCode 116 error. This is the rest of the information I am getting on this page:

Problem signature:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057

Additional information about the problem:

BCCode: 116
BCP1: FFFFFA8007759010
BCP2: FFFFF8800FD56630
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Here are my system specifications (nothing is OC'ed):

Motherboard: MSI P67A-G45 (B3)
Processor: Intel i5-2500K
Graphics: nVidia 550ti (just purchased)
RAM: 4GB Mushkin
NIC: TP-Link Wireless N Adapter
Case: Coolermaster HAF

I purchased the computer sometime last year from a computer shop, it was the Gladiator Warbird V2 Intel Core i5-2500K.

So after much research, I was told it was generally to do with my graphics card - either overheating, corrupt drivers, broken graphics card etc. I initially made a clean install of the latest nVidia drivers, and even resorted to a new install of Windows 7 - still had the crash. I monitored the temperature of the graphic card, never went over 60c under full load. I tested both the memory and the HDD, no faults came up. When stress testing in particular, it was strange how software such as Furmark and IntelBurn didn't crash my computer, but a simple game such as League Of Legends that requires 2 GHz CPU and 1GB RAM does.

As it was still under warranty, I phoned up the computer shop and was able to RMA (return) for fault testing - it was a broken graphics card so I decided to upgrade to the nVidia GTX 670 and pay the difference. I've had it back for just over a week now, and I'm still having the exact same crash. I today even flashed my BIOS to the latest version (using MSI Live Update) and I'm still getting random crashes.

I have attached part of the dump file highlighted red (assuming there's where the problem lies) to the bottom of this post, hopefully someone can take a quick look and decipher it - as I have not got a clue! Thanks in advance for any help you are able to give, hope to hear off you soon,


dxgkrnl.sys dxgkrnl.sys+5d000 fffff880`02c8e000 fffff880`02d82000 0x000f4000 0x4ce799fa 20/11/2010 09:50:50
dxgmms1.sys dxgmms1.sys+37dc0 fffff880`0f000000 fffff880`0f046000 0x00046000 0x4ce799c1 20/11/2010 09:49:53
nvlddmkm.sys nvlddmkm.sys+ade630 fffff880`0f0ed000 fffff880`0fde1000 0x00cf4000 0x506b3099 02/10/2012 18:21:13
8 answers Last reply
More about bsod error
  1. download this it will read and tell you the cause
  2. you can also put the minidump on a cloud share for people to look at with a windows debugger.
  3. Thanks for the replies guys. I have got the latest .dmp file, uploaded it to SkyDrive so here is the link:!195&authkey=!ADM5jcudHJKEIis

    Again, thanks for your help, hope to hear from you soon.
  4. sounds like video card either its bad or you are having a hardware conflict between your video card and MB. are you using 7 x64
  5. -The OS Timeout detection and recovery (TDR) bugchecked the system because the video hardware failed to respond.
    - your BIOS version looks good
    - your memory supports 1600MHz and is underclocked to 1333MHZ, should be ok
    - your i5-2500k supports 3.3 ghz but was running at 1600Mhz, should be ok

    -I would suspect that your machine was idle and had changed sleep states, or low power states. I would also suspect that there is a bug in your electronics/firmware
    that is not handling your low power states correctly. video card not waking up, PCI bus at the wrong speed after wakeup, could be a lot of causes.

    - I would install the latest chipset drivers for your chipset from the Intel website
    (not your MSI motherboard website) This would give you a chance of a easy fix.

    - make sure you have not attempted to overclock you PCI bus, some motherboards let you do this so check in the BIOS.
    - sometimes video cards built in audio has a conflict with the motherboards built in audio and this can cause "issues". You may be able to turn disable the audio if you are not using it.
    - if the NVidia control panel has any options for high performance you might want to turn it on. (keep it from going to a sleep state)
    - your realtek sound drivers looked current

    -you might want to check/change some of the sleep/power settings in control panel.
    -Watch for new drivers, Windows 8 turned on a lot of new low power settings as the default, this exposed a lot of bugs in various hardware and OEMs have to fix the drivers and have to back propagate the drivers to Windows 7.( I know you have windows 7)
    -Many OEMs are slow to back propagate drivers to Windows 7 and will not do it until the defaults are changed in windows 7 and they get hit with a lot of bugs.

    best shot, grab new Intel chipset drivers, check PCI bus settings in BIOS, set machine to high performance and enable low power setting on selective devices.
  6. I'm struggling to grab the latest chip set drivers for my i5. I'm going on the Intel website using the Intel Driver Update utility. After scanning, it reckons that my i5 drivers are the latest. Is it worth uninstalling and re-installing these do you think? How do I go about lowering the power setting on selective devices, and what devices do these need to be? Thanks for your help. :)
  7. -your Intel drivers should be good if you checked the Intel site
    -check your BIOS and confirm you PCI bus is not overclocked. It should be at 100MHz

    - disable advance power control in the BIOS if you have a setting or use the control panel power settings to set your system to high performance and see if you can still get the Bugcheck. Looks like it took 8.5 hours before you got the bugcheck last time.

    I would start with high performance then tune it down over time by enabling a few settings at a time.

    -dump the list of drivers on your machine, check for mismatched Nvida drivers
    run driverquery.exe to display the loaded drivers with a datestamp.

    -Look to NVidia for a fix, they may even know what the problem is.
  8. Hi there. I've been posting this on a couple threads on a couple differant websites in an effort to help anyone who might have ran into this problem. I can't say it WILL work for you, but it DID work for me and I havn't seen it posted anywhere else.

    Long story short-Computer started randomly rebooting and eventually would fail to post. I replaced my mainboard thinking I had a bad motherboard(which turned out not to be the case). Replaced PSU-which got me to boot. Finally changed out memory-turned out memtest would crash in less than 5 minutes with one particular module of a 2x8gb set. Memory RMA'd and backup memory from previous build(1x4gb DIMM of 1600mhz kingston with samsung memory chips) was installed.

    This got me to where I could boot into windows and install my stuff. I ran prime 95 for 24hours on torture test to ensure CPU was good, along with a couple other benchmarks. Cpu is still good.

    I would run boinc-seti at 95% gpu usage. Gpu check. Note I think this is a good test to try and locate HARDWARE issues-if the GPU is bad you'll notice it OUTSIDE of 3d programs as well as gaming.

    GPU is a gigabyte GTX970-G1 gaming edition, approx 4 months old, at stock clock settings with latest nvidia drivers downloaded from nvidia website.

    Anyway, upon trying to run World of Warcraft, or ANY other 3d program, my computer would blank screen and reboot, seemingly ALWAYS at the same time-approximately 5 minutes in, give or take a few seconds. I think this is clue number 1, as it allowed me to replicate the circumstances pretty consistantly.

    I tried uninstalling, rebooting, and reinstalling my graphics drivers. No luck there. I flashed my bios to latest version on my ASUS p8z77-v LK motherboard(remember, this is a fresh board with stock settings) and installed intel chipset drivrers and ME. No luck.

    I tried reinstalling windows 7 and reupdating all software. No luck. Ran the sfc /scannow, everything was fine. Redownloaded directx, and reinstalled. Everything was good on their end. Of course ran windows update 10 times(I've seen it asked before, but can we PLEASE get a SP2 release?) Still not working.

    I was really pulling my hair out, I registered with gigabyte and prepared all my RMA information, and on one last ditch effort, I thought "Hmm, maybe the motherboard is defective". Stranger things have happened...i was reasonably sure the graphics card was good as I'd been playing with it for 4 months, but the motherboard was fresh out of the box, and could contain a manufacturing defect like a bad PCI-E socket, or even a bad trace somewhere.

    I had a GTX 650 from a previous build laying around and decided to swap that in while I sent my GTX 970 back in for RMA. Then I thought I'd test the 650 to see if the same thing happened with a differant graphics card. Duh, right? Should have thought of this hours ago...

    Sure enough I installed my 650, windows reverted to standard vga driver, and i reinstalled the geforce drivers. Ran furmark. Perfect. Ran WoW. Perfect.

    I was really bummed cause I thought my GTX 970 was bad. But then I thought, hell let me swap it back in because that will confirm it.

    I reinstalled my GTX 970, windows installed the standard driver again. Updated to GTX 970. Ran furmark and held my breath. It worked perfectly. Let it run all night. Ran WoW. Worked perfectly.

    Problem solved.

    I can't say this WILL work for you, but the problem definately appeared to be on the windows side of things.

    TL;DR version-
    Possible causes of the problem-
    1)bad seat/motherboard(unlikely in my case as the GPU would run for hours at 95% utilization outside of 3d settings)
    2)Something on window's end/direct x. Im not a tech guru but I have been working on computers for 20+ years. I have loved windows 7 and have never had a serious problem until the last month. Very possible one of the updates screwed something up.
    3)Something on Nvidia's end. As I've read through dozens of forum posts with AMD users that had the same problem, I dont think this is the case.

    Once again, the TL;DR solution for me-
    Uninstall "bad" graphics card
    install a known good graphics card
    reboot windows and let it install default graphics driver, reinstall nvidia graphics card driver
    (I tested here to see if there was any differance, and I'd advise you do the same to rule out the previous graphics card being defective)
    uninstall known good graphics card and reinstall "bad" graphics card
    reboot, reinstall nvidia graphics driver
    play game/run benchmark to test

    If you dont have a spare GPU laying around you might even consider buying a cheap one from a retailer, as you can get a cheap previous generation GPU for around 20 dollars, and it might be nice to have around for future diagnostice purposes. And yes I did try to just reseat the 970, but that won't cause windows to reinstall the drivers on it's side.

    However, something I did not test is removing the GPU completely and booting into windows with the integrated graphics. You might try that if you do not have a spare GPU but I did not test it and cant comment on any results.

    I hope this information helps somebody as this seems to be a problem without a very definitive solution. Windows is pretty good at fixing itself if we know how to manipulate it to do so from my experience. If all the other methods on this site and others fail you, I would try this as a last resort after confirming with sfc /scannow and dxdiag that your system files are all good and making sure you have the latest drivers from AMD/Nvidia, as well as running windows update and updating your bios/chipset drivers.

    Above all, good luck guys!
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