Technical Support RequestID: 1-10JX8N

Archived from groups: alt.cellular.nokia (More info?)

-----Original Message-----
From: reply.customercare at nokia.com

Dear Ron,

Thank you for e-mailing Nokia's Contact Center.

We appreciate you contacting us to inquire about the firmware on your
Nokia 6230 phone. We thank you for choosing Nokia and can provide you
with the following information.

Ron, firmware updates are only implemented when it is determined that
an existing issue on your Nokia 6230 phone can be corrected with a new
version of software. Software versions are not updated to add a new
features to an existing Nokia phone.

It would be best if you contacted one of our Customer Care
Representatives directly so we can assist you in finding out what
firmware version is on your Nokia 6230 phone.

We are open Monday through Friday 8:00 a.m. to 12:00 a.m. EST and
Saturday and Sunday 10:00 a.m. to 7 p.m. EST (excluding Holidays). Our
toll-free number is 1-888-NOKIA-2U (1-888-665-4228).

If you have any additional questions, please contact us. To ensure
proper handling, please continue to use the current subject line.

Thank you for choosing Nokia for your mobile needs.

Curt
E-mail Specialist
Nokia Inc.


--

Subject: Technical Support RequestID: 1-10JX8N


First....: 'Ron'
Last.....: 'Ablang'
Model....: '6230'
Order#...: ''
ESN......: ''
Mobile#..: ''
Provider.: 'Cingular'
Subject..: 'Technical Support'
OS.......: ''
WebBrowser..: ''
ConnectType..: ''
NewsletterOptIn..: 'yes'

SearchCategory..: 'Phones'
SearchTopic.....: 'Nokia 6230b'
SearchKeywords..: 'firmware'

Message..: 'I'm getting my phone tomorrow.

Is there a firmware update for this phone? How do I tell what the
current version on the phone is?
'

Server...:
'https://www.nokiausa.com/support/contact_us/email?category=Phones&topic=Nokia+6230b&keyword=firmware
- - daenusap03'


===
"For the things we have to learn before we can do them, we learn by doing them."
-- Aristotle
3 answers Last reply
More about technical support requestid 10jx8n
  1. Archived from groups: alt.cellular.nokia (More info?)

    *#0000# Will show software version.

    Currently running v5.35, which I "believe" is the latest software release.

    Good Luck

    :-)


    "Ablang" <HilaryDuffEverAfter@ablang-duff.com> wrote in message
    news:biqb61htkja3p5i4f7h7na4q18uc9eb3ng@4ax.com...
    > -----Original Message-----
    > From: reply.customercare at nokia.com
    >
    > Dear Ron,
    >
    > Thank you for e-mailing Nokia's Contact Center.
    >
    > We appreciate you contacting us to inquire about the firmware on your
    > Nokia 6230 phone. We thank you for choosing Nokia and can provide you
    > with the following information.
    >
    > Ron, firmware updates are only implemented when it is determined that
    > an existing issue on your Nokia 6230 phone can be corrected with a new
    > version of software. Software versions are not updated to add a new
    > features to an existing Nokia phone.
    >
    > It would be best if you contacted one of our Customer Care
    > Representatives directly so we can assist you in finding out what
    > firmware version is on your Nokia 6230 phone.
    >
    > We are open Monday through Friday 8:00 a.m. to 12:00 a.m. EST and
    > Saturday and Sunday 10:00 a.m. to 7 p.m. EST (excluding Holidays). Our
    > toll-free number is 1-888-NOKIA-2U (1-888-665-4228).
    >
    > If you have any additional questions, please contact us. To ensure
    > proper handling, please continue to use the current subject line.
    >
    > Thank you for choosing Nokia for your mobile needs.
    >
    > Curt
    > E-mail Specialist
    > Nokia Inc.
    >
    >
    > --
    >
    > Subject: Technical Support RequestID: 1-10JX8N
    >
    >
    > First....: 'Ron'
    > Last.....: 'Ablang'
    > Model....: '6230'
    > Order#...: ''
    > ESN......: ''
    > Mobile#..: ''
    > Provider.: 'Cingular'
    > Subject..: 'Technical Support'
    > OS.......: ''
    > WebBrowser..: ''
    > ConnectType..: ''
    > NewsletterOptIn..: 'yes'
    >
    > SearchCategory..: 'Phones'
    > SearchTopic.....: 'Nokia 6230b'
    > SearchKeywords..: 'firmware'
    >
    > Message..: 'I'm getting my phone tomorrow.
    >
    > Is there a firmware update for this phone? How do I tell what the
    > current version on the phone is?
    > '
    >
    > Server...:
    >
    'https://www.nokiausa.com/support/contact_us/email?category=Phones&topic=Nok
    ia+6230b&keyword=firmware
    > - - daenusap03'
    >
    >
    > ===
    > "For the things we have to learn before we can do them, we learn by
    doing them."
    > -- Aristotle
  2. Archived from groups: alt.cellular.nokia (More info?)

    Mine says:

    v4.43
    24-08-04
    RH-28
    GSM P1.1
    (c) NMP

    So obviously, I have an older version. Where can I look up what I am
    lacking, and what this other stuff means?


    ===
    "Get a good idea and stay with it. Dog it, and work it until it's done, and done right."
    -- Walt Disney
  3. Archived from groups: alt.cellular.nokia (More info?)

    "Ablang" <HilaryDuffEverAfter@ablang-duff.com> wrote...
    > v4.43
    > 24-08-04
    > RH-28
    > GSM P1.1
    > (c) NMP

    Depending on where you live and bought the thing, if the phone is branded
    and so on may change the firmware version...
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