Re-installing windows 8 over windows 8

[abuelitojd]

Hello,
I bought and downloaded windows 8 OS. My problem is my sound stops working shortly after a restart. Second problem my chrome browser doesn't work right. Can I re install windows 8 without uninstalling windows 8, going back to windows 7 and starting over? Or any other suggestions? BTW my internet access is not always recognized. I have an HP G70 460US laptop that I originally upgraded from Vista to Win 7. any help will be greatly appreciated.

 

[lxgoldsmith]

perhaps download updates for windows 8

 

[kyllien]

Windows 8 has a built in option for refreshing or resetting your computer. From your charms tab - click settings then select change pc settings. Then General and scroll down. There are a few options there for troubleshooting the computer including "Refresh your PC without affecting your files" or "Remove everything and reinstall Windows". (You can also search from your start screen for either of those or "PC Settings"

 

[abuelitojd]

Windows 8 has a built in option for refreshing or resetting your computer. From your charms tab - click settings then select change pc settings. Then General and scroll down. There are a few options there for troubleshooting the computer including "Refresh your PC without affecting your files" or "Remove everything and reinstall Windows". (You can also search from your start screen for either of those or "PC Settings"

Thanks for the info, Win8 is completely new to me so I don't know the best route. I tried the refresh option mentioned above and in the windows 8 "change pc settings " area. As I recall, the refresh option said it would remove every app I had gotten from a source other than Microsoft, whether bought from an outside source or downloaded. It also indicated that it would show me a list of the apps removed. It pretty well cleaned up my desktop, (I had too much anyway), any way I can restore some of the apps, such as my quicken program, etc.?

 

[abuelitojd]

Windows 8 has a built in option for refreshing or resetting your computer. From your charms tab - click settings then select change pc settings. Then General and scroll down. There are a few options there for troubleshooting the computer including "Refresh your PC without affecting your files" or "Remove everything and reinstall Windows". (You can also search from your start screen for either of those or "PC Settings"

Thanks for the info, Win8 is completely new to me so I don't know the best route. I tried the refresh option mentioned above and in the windows 8 "change pc settings " area. As I recall, the refresh option said it would remove every app I had gotten from a source other than Microsoft, whether bought from an outside source or downloaded. It also indicated that it would show me a list of the apps removed. It pretty well cleaned up my desktop, (I had too much anyway), any way I can restore some of the apps, such as my quicken program, etc.?

 

[abuelitojd]

I reloaded my quicken and it works ok. I still don't have sound unless I restart and then only for a while. How do I enable my sound? Now it is not working on my desktop as well as my laptop!

 

[abuelitojd]

Best answer selected by abuelitojd.