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Computer help please!

Last response: in Graphics & Displays
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Anonymous
December 22, 2012 3:47:50 PM

Hi,

I have a custom built computer which i have had for about 2 years now. In the last 6 months when i try to play my PC games such as skyrim, the game; lags, crashes, goes to black or white screen, and also sometimes comes up with driver stopped and successfully recoverd. this is really annoying and happens to most of my games and anyhelp would be greatfull!

------------------
System Information
------------------
Time of this report: 12/22/2012, 17:33:42
Machine name: KIERAN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/24/09 16:25:09 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 2298MB used, 5889MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTS 450
Manufacturer: NVIDIA
Chip type: GeForce GTS 450
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0DC4&SUBSYS_080110B0&REV_A1
Display Memory: 2769 MB
Dedicated Memory: 978 MB
Shared Memory: 1791 MB
Current Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: HP vs17
Monitor Id: HWP2647
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.0697 (English)
Driver Version: 9.18.13.697
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/2/2012 22:21:00, 18252136 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4E84-11CF-B971-0C281CC2C435}
Vendor ID: 0x10DE
Device ID: 0x0DC4
SubSys ID: 0x080110B0
Revision ID: 0x00A1
Driver Strong Name: oem7.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section024:9.18.13.697:p ci\ven_10de&dev_0dc4
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e)

Thanks

More about : computer

December 22, 2012 3:52:18 PM

Have you tried reinstalling drivers? Updated to the newest version? Try an older version? It's a driver problem, I haven't run a Nvidia for a while now so I'm not fimiliar with their newer drivers.
December 22, 2012 3:55:47 PM

try new nvidi driver
Related resources
Anonymous
December 22, 2012 3:58:43 PM

Yeah i have my updated and tried older updates for my graphics card, and still the same result.

Thanks
December 22, 2012 4:03:16 PM

Hmm, your card is getting a bit old, could you try it in a different system? It may be time to replace it.
Anonymous
December 22, 2012 4:10:57 PM

No i will not be not try it in another system, and it still should be able to run older games such as empire total war.
December 22, 2012 4:20:51 PM

Hi

Your driver can stop responding for a variety of reasons, heat, not enough PSU, corruption. If reinstalling your drivers does not work I would suggest opening your Windows Error Reporting log and looking for the critical failures listed, they will tell you exactly what has failed for what reason, you just have to google the code usually. I use Everest to read my Error Report but I think they have changed the softwares name to Aida64.

Good Luck
Fungi
December 22, 2012 4:23:39 PM

Or you could quickly load up Furmark and check out your cards temp. Maybe download the Heaven benchmark and see how the card performs under stress, try running Furmark and Prime95 at the same time to simulate a heavy load on your PSU does the system crash??

PS I agree your card should still be great, my 480 still performs like a 580 when OC'd, Fermi were GREAT cards.

Just some quick troubleshooting
Fungi
Anonymous
December 22, 2012 5:46:25 PM

Cheers for this info and i have go on to windows erroR reporting and found this;

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Files that help describe the problem
WD-20121222-1726-02.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80076B64E0
BCP2: FFFFF8801003AA88
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

I have had a look on the internet but not found any help, if you could help that would be great!
Anonymous
December 22, 2012 5:54:37 PM

I also went on to heaven benchmark and it came up with the error i said above. :/ 
Thanks
December 22, 2012 5:56:50 PM

I'll take a look for ya (might take a little while)

Fungi
December 22, 2012 6:11:28 PM

Oh, there are so many video error posibilities... can you post your dump file? That will tell us which drivers were loaded and their date, one or more may be very out of date and not getting updated. Possible drivers errors are everything from virtual disks to "modified" game launchers from what I see online so we need to narrow it down. ;) 

Not sure what the rules on posting such a file are here it is gonna be a big one...

Fungi
December 22, 2012 6:21:40 PM

Oh

If you are using an ASUS motherboard there is a known BAD driver that throws out this error in windows 7. It is called ASACPI.sys and is in the C:\Windows\System32\drivers if it is dated 2005 it is BAD and needs to be replaced with the 2009 version.

Fungi
Anonymous
December 22, 2012 7:02:04 PM

ok i have to download something so i can view the minidump file so it may take 20 mins. i also checked the ASUS motherboard and it is dated at 2009.
December 22, 2012 7:06:35 PM

Quote:
ok i have to download something so i can view the minidump file so it may take 20 mins. i also checked the ASUS motherboard and it is dated at 2009.


Did you check the date of the file, it could be older than the motherboard build date. I have a couple of callouts to do (busy season for techies) but I will return in a few hours and continue to assist if noone else jumps in. Have a good one!

Fungi
Anonymous
December 22, 2012 7:23:22 PM

This is the results!


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Kieran\AppData\Local\Temp\WER451D.tmp\WD-20121222-2053.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
Machine Name:
Kernel base = 0xfffff800`03055000 PsLoadedModuleList = 0xfffff800`03291e70
Debug session time: Sat Dec 22 20:53:26.804 2012 (UTC + 0:00)
System Uptime: 0 days 2:27:33.724
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa8007a09010, fffff88004994394, 0, 0}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+131394 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa8007a09010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004994394, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+131394
fffff880`04994394 ?? ???

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b


BUGCHECK_STR: 0x117

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`03cf05f0 fffff880`056e75f7 : fffffa80`07a09010 fffff880`05733e28 fffffa80`07a09010 fffff880`056b5843 : watchdog!WdDbgReportRecreate+0xa3
fffff880`03cf0b10 fffff880`056e82bc : fffff8a0`03f04340 fffff8a0`03f04340 00000000`00000080 fffffa80`07a09010 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`03cf0b60 fffff880`056bc6b3 : 00000000`00000001 fffffa80`067cc000 00000000`00000000 fffff880`000000f6 : dxgkrnl!TdrCollectDbgInfoStage2+0x220
fffff880`03cf0b90 fffff880`056e8e0f : fffffa80`0667ba58 ffffffff`fffe7960 fffffa80`07a09010 fffff880`057b7dc0 : dxgkrnl!DXGADAPTER::Reset+0xef
fffff880`03cf0c40 fffff880`057b7ec1 : fffffa80`04530010 00000000`00000080 00000000`00000000 fffffa80`0667b410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`03cf0cc0 fffff800`0336496a : 00000000`fffffc32 fffffa80`06400b60 fffffa80`036e5040 fffffa80`06400b60 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`03cf0d00 fffff800`030a3ac6 : fffff800`0323ee80 fffffa80`06400b60 fffff800`0324cc40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03cf0d40 00000000`00000000 : fffff880`03cf1000 fffff880`03ceb000 fffff880`0b5d9b30 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+131394
fffff880`04994394 ?? ???

SYMBOL_NAME: nvlddmkm+131394

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 50b97852

FAILURE_BUCKET_ID: X64_0x117_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x117_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
December 23, 2012 2:07:33 AM

Gonna have to check out the nVidia forums, but I don't see a lot of solutions just suggestions. I'll think on it a while.

Fungi
December 23, 2012 2:14:26 AM

One Final thing for tonight, when you updated you video drivers did you select the "Clean Install" that is supposed to work for some of these errors but cheers if you already tried this.

Gnite
Fungi
Anonymous
December 23, 2012 1:32:53 PM

yes i did click clean install still no change, do you think its time i buy a new graphics card and if so so which one?
!