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problem event name: bluescreen os version: 6 1 7601 2 1 0 768 3 locale id: 1033

Last response: in Windows 7
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March 11, 2012 4:17:43 AM

Hello,

1.BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033

Open Memory Diagnostics Tool by clicking the Start button, and then clicking Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Choose when to run the tool.
Diagnosing memory problems on your computer
http://windows.microsoft.com/en-US/windows7/Diagnosing-...
You could also select Last Known Good Configuration in the Windows advanced options.
To do this, restart the computer and tap the F8 key for about four to five times. You will see Last Known Good Configuration listed in the windows advanced options. Please select Last Known Good Configuration and then press enter.
You can check for ant error messages in the event viewer for any error logs:


• Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
What information appears in event logs (Event Viewer)?
http://windows.microsoft.com/en-US/windows7/What-inform...

Please let us know the status of the issue.

Regards
Rehman – Microsoft Support











Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800820722D
BCP3: FFFFF8800B10F8C8
BCP4: FFFFF8800B10F120
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031112-18174-01.dmp
C:\Users\sarfarhaz\AppData\Local\Temp\WER-75098-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0...

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt


March 14, 2012 12:57:25 PM

Blue Screen can be caused by trojan horse, like trojn.zeroaccess!inf and Trojan:D os/Alureon.E, they will effect your system files, once you used some tools to clean the viruses then the infected files were deleted incorrectly, so this causes the problem.
If you found this one trojn.zeroaccess!inf then you can try this guide
http://malware-removal.****/remove-trojan-zeroaccessinf-how-to-get-rid-of-trojan-zeroaccessinf-manually/
or you detect the one Trojan:D os/Alureon.E, please fix the problem by following the guide
http://www.wikisecurityinfo.com/trojandosalureon-e-is-k...

Still you can research for instant help from computer technician, there are lots of Services online.

Hope this helps.

Abel

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