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GTX 580 SLI crashing

Last response: in Graphics & Displays
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December 23, 2012 2:45:03 AM

I've had issues since inbstalling a second card right from the start. Everything appears normal and stable until I have been playing for about 10 - 12 minutes and then the system just reboots. The first time it happened was my first Heaven 3.0 run about a third of the way through I got the display driver error, I believe it said something about not being able to communicate or stopped responding. I'm sorry I didn't save it. Now it just reboots my system, no error, nothing.

Everything work's fine when SLI is disabled. I have read there could be different BIOS on the cards, which I do not know how to check. If anyone could help me with that I would appreciate it.

I've also read that other programs could be conflicting with my drivers or something so I will include a logfile of all installed programs etc.

I have read that other components can interfere or the PSU you could be unable to power both cards. I will list my hardware.

Any help would be very much appreciated. Thank you.


2 x EVGA 3GB GTX 580
ASUS P8Z77-V PRO
2 x Intel 330 180GB SSD RAID 0
Ultra X4 1200w PSU
16gb 4x4 Corsair Vengeance 1600mhz


Programs / Processes


Running processes:

C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\ASUS\AI Suite II\DIGI+ Power Control\PowerControlHelp.exe
C:\Program Files (x86)\ASUS\AI Suite II\AsRoutineController.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files\Lexmark\ErrorApp\lmab1err.exe
C:\Program Files (x86)\Lexmark Pro910 Series\LMADJmon.exe
G:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\ASUS\AI Suite II\AI Suite II.exe
G:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe
C:\Program Files (x86)\ASUS\AI Suite II\Sensor\AlertHelper\AlertHelper.exe
C:\Windows\SysWOW64\RunDll32.exe
G:\Program Files (x86)\Plex\Plex Media Server\PlexDlnaServer.exe
C:\Program Files\WIDCOMM\Bluetooth Software\Bluetooth Headset Helper.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe


Installed Programs

3DMark 11 Demo
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
AI Suite II
Asmedia ASM106x SATA Host Controller Driver
Borderlands 2
Call of Duty: Black Ops II
Call of Duty: Black Ops II - Multiplayer
Call of Duty: Black Ops II - Zombies
Crysis 2 Maximum Edition
Driver Sweeper version 3.2.0
Futuremark SystemInfo
Google Chrome
Google Update Helper
Guild Wars 2
HiJackThis
Hi-Rez Studios Authenticate and Update Service
Intel(R) Control Center
Intel(R) Management Engine Components
Intel(R) OpenCL CPU Runtime
Intel(R) Rapid Storage Technology
Intel(R) Update Manager
Intel(R) USB 3.0 eXtensible Host Controller Driver
Intel® SSD Toolbox
Java 7 Update 10
MechWarrior Online
Microsoft Office File Validation Add-In
Microsoft Office Standard Edition 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
NVIDIA PhysX
NVIDIA Stereoscopic 3D Driver
PlanetSide 2
Plex Media Server
Qualcomm Atheros WiFi Driver Installation
Realtek High Definition Audio Driver
SeaTools for Windows
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Sid Meier's Civilization V
Skype™ 6.0
Steam
Team Fortress 2
TechPowerUp GPU-Z
The Elder Scrolls V: Skyrim
Tribes: Ascend
True Image 2013
True Image 2013
True Image 2013 Plus Pack
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
VirusTotal Uploader 2.0
VLC media player 2.0.4

HARDWARE SPECS

SiSoftware Sandra

ID
Host Name : ARiN-1
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P8Z77-V PRO
Serial Number : MT70230********
BIOS : AMI (OEM) 1708 11/09/2012
Total Memory : 15.88GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (4C 8T 4GHz/6.3GHz, 4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASUS Core (Sandy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz/1.33GHz 128-bit

Memory Module(s)
Memory Module : Corsair CMZ16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMZ16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMZ16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMZ16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Video System
Monitor/Panel : ORN ORION
(1600x1200, 7.2")
Video Adapter : 2x NVIDIA GeForce GTX 580 (16CU 512SP SM5.0 1.54GHz, 3GB 4GHz 384-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GTX 580 (512SP 16C 1.54GHz, 3GB 4GHz 384-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 580 (512SP 16C 1.54GHz, 3GB 4GHz 384-bit)
Compute Shader Processor : 2x NVIDIA GeForce GTX 580 (512SP 1.54GHz, 3GB 4GHz 384-bit)
CUDA GP Processor : NVIDIA GeForce GTX 580 (512SP 16C 1.54GHz, 768kB L2, 3GB 4GHz 384-bit)
CUDA GP Processor : NVIDIA GeForce GTX 580 (512SP 16C 1.54GHz, 768kB L2, 3GB 4GHz 384-bit)

Storage Devices
Intel Raid 0 Volume (360.1GB, RAID, SCSI-5) : 335GB (C:) 
2x INTEL SSDSC2CT180A3 (2TB, RAID0/SATA600, SCSI-5, 2.5", SSD) : 2TB (E:) 
2x INTEL SSDSC2CT180A3 (1.5TB, RAID0/SATA600, SCSI-5, 2.5", SSD) : 1TB (F:)  (G:)  (H:) 
2x INTEL SSDSC2CT180A3 (RAID0/SATA600, 2.5", DVD+-RW, CD-RW, SSD) : N/A (D:) 

Logical Storage Devices
System Reserved : 100MB (NTFS)
Storage_0 (E:)  : 2TB (NTFS) @ 2x INTEL SSDSC2CT180A3 (2TB, RAID0/SATA600, SCSI-5, 2.5", SSD)
Storage_1 (F:)  : 1TB (NTFS) @ 2x INTEL SSDSC2CT180A3 (1.5TB, RAID0/SATA600, SCSI-5, 2.5", SSD)
Hard Disk (C:)  : 335GB (NTFS) @ Intel Raid 0 Volume (360.1GB, RAID, SCSI-5)
Secondary_Applications (G:)  : 31GB (NTFS) @ 2x INTEL SSDSC2CT180A3 (1.5TB, RAID0/SATA600, SCSI-5, 2.5", SSD)
Backup_Restore (H:)  : 338GB (NTFS) @ 2x INTEL SSDSC2CT180A3 (1.5TB, RAID0/SATA600, SCSI-5, 2.5", SSD)
Optical Drive (D:)  : N/A @ 2x INTEL SSDSC2CT180A3 (RAID0/SATA600, 2.5", DVD+-RW, CD-RW, SSD)

Peripherals
LPC Hub Controller 1 : ASUS Panther Point LPC Controller
LPC Legacy Controller 1 : T0 C5-62
Audio Device : ASUS Panther Point High Definition Audio Controller
Audio Device : EVGA GF110 High Definition Audio Controller
Audio Codec : nVidia Riva 128 Graphics Accelerator [NV3]
Disk Controller : ASUS ICH8R (ICH8) SATA RAID Controller
USB Controller 1 : ASUS Panther Point USB xHCI Host Controller
USB Controller 2 : ASUS Panther Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Panther Point USB Enhanced Host Controller #1
USB Controller 4 : ASUS ASMedia XHCI Controller
USB Controller 5 : ASUS ASMedia XHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Lexmark Universal Fax (600x598, Parallel, Colour)
Printer : Lexmark Pro910 Series (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : Intel(R) 82579V Gigabit Network Connection (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

More about : gtx 580 sli crashing

December 23, 2012 2:59:51 AM

I'm going to reinstall Precision X as i removed it when I removed my drivers etc before installing the new card.

EDIT* I installed Precision X and upped the voltage on the cards from 1.00 to 1.025 and ran heaven again. This resulted in a BSOD and a crash dump. I'll post it later.
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December 24, 2012 12:37:59 AM

Wow, still no response...

Well, I've since wiped and rebuilt my RAID 0 array, reinstalled windows and ALL dupdates and hardware drivers. There is absolutely nothing on the PC except Heaven 3.0 and chrome.

This is the error:

Log Name: System
Source: Display
Date: 12/23/2012 9:23:52 PM
Event ID: 4101
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: ARiN-1
Description:
Display driver nvlddmkm stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-24T02:23:52.000000000Z" />
<EventRecordID>2995</EventRecordID>
<Channel>System</Channel>
<Computer>ARiN-1</Computer>
<Security />
</System>
<EventData>
<Data>nvlddmkm</Data>
<Data>
</Data>
</EventData>
</Event>meone...
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Related resources
December 24, 2012 3:24:12 AM

Someone in another thread on another forum said they were having a similar issue and rolling back some of the KB updates from microsoft fixed it. I did this and received a new error. I can't find it in event viewer. it was a Unigine/DirectX error and said something about DeviceRemoved Unable to render 2D and then some sort of number code fatal error. I am really at a loss now because that error seems to relate to instability but my cards are both at stock clock rates etc.
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December 24, 2012 3:44:23 AM

This is the error:

D3D11AppWindow::swap_window(): device removed

Upping the voltage does not help. I did it a single step at a time 4 times in Precision X. I think I'm going to RMA the card unless anyone has an idea soon...
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December 30, 2012 11:16:03 PM

I bought an EVGA GTX 680 Classified. Problem solved.
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!