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May 9, 2005 11:20:54 AM

Archived from groups: microsoft.public.windowsxp.games (More info?)

Just re-installed The Sims 2 due to purchase of University (did not get that
far though for installing).

When going to play the game I get "Cannot locate the CD-ROM" dialog box with
"Please insert the correct CD-ROM, select OK and restart application". All
other games work fine the in the same CD drive. Is there an issue with XP
Home SP2? I installed the update to no avail. The support on The Sims2
website is very basic at best and has not helped - tried all suggestions
anyway.

Any ideas?

More about : question

Anonymous
May 9, 2005 11:20:55 AM

Archived from groups: microsoft.public.windowsxp.games (More info?)

Hi Qwerty,

Before we begin troubleshooting the issue, if you have more than one
DISC player (CD/DVD/CDRW/DVDR/ETC) in your system, I've seen
this type of problem resolved by simply using the other DISC player. :-)

Here are some other more involved solutions which have worked:

1. Before we begin, please save a restore point for your system.
How to use Windows XP System Restore:
http://www.microsoft.com/windowsxp/pro/using/howto/geth...

2. You might be affected by problems similar to the Insert CD error.
- Try the advice and DL at: http://support.microsoft.com/?kbid=228985
Another trick that I found sometimes works is to make the limited account an
administrator account and run that game once. This should create the registry
settings and permissions for that user to be able to properly run the game.

3. Kazaa or Kazaa light is installed on your system.
- Uninstall the game(s) and Kazaa, and reinstall from original CD.

4. Multiple CD drives on your system including Virtual CD drives.
- Disconnect all but the main CD drive and try the game. You
might have an older drive, or a CD Writer which is incompatible
with the Safe Disk copy protection on the CD. (Contact Vendor).

5. Your antivirus or application firewall might be conflicting with it.
- Disable the software temporarily.

6. There might be a patch available for your game to correct the issue.
- Try www.avault.com/pcrl/patches_list.asp?letter=a/ or the game's site.

7. Your desktop may need to be set at least 800x600 and 16 colors.
- Click Start / (Settings) Control Panel / Click Display

8. Your Video, Sound, or Monitor drivers may need updating.
- Try updating your Video drivers using the instructions at:
http://mvps.org/nibblesnbits/Video.html#drivers

9. You might have software running on your system which is causing conflicts.
- Temporarily disable Startup programs one at a time, starting with Firewall,
AV, and ad blockers using: http://new.jtsoft2001.com/windows/startup.php
You can lookup what a program does before you disable it here:
http://www.pacs-portal.co.uk/startup_pages/startup_full...

10. If you created other drive letters on your system by installing another drive,
creating partitions or virtual drives you may need to change the CD back
to the same drive letter it was originally. Usually the CD uses the letter D:
- Click Start / Run / type: diskmgmt.msc < to access the tool to change it.

11. Maybe a Microsoft Security patch is the culprit. The only way to be sure is
to Unplug from your Internet connection, and then repair Windows using
this method: http://michaelstevenstech.com/XPrepairinstall.htm

After you reboot, try the game again. If it works, save a new restore point.

Lastly, boot up your system, turn on your XP Internet Firewall, plug back
into your Internet connection and install all Critical and Recommended updates
from: http://windowsupdate.microsoft.com one at a time. Test the game after
each update to find which is causing the game not to start on your PC. :-)

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________



"qwerty" <i@i.com.au> wrote in message news:o DjXSPBVFHA.2128@TK2MSFTNGP15.phx.gbl...
| Just re-installed The Sims 2 due to purchase of University (did not get that
| far though for installing).
|
| When going to play the game I get "Cannot locate the CD-ROM" dialog box with
| "Please insert the correct CD-ROM, select OK and restart application". All
| other games work fine the in the same CD drive. Is there an issue with XP
| Home SP2? I installed the update to no avail. The support on The Sims2
| website is very basic at best and has not helped - tried all suggestions
| anyway.
|
| Any ideas?
|
|
Anonymous
May 10, 2005 4:27:33 AM

Archived from groups: microsoft.public.windowsxp.games (More info?)

and if you don't want to go through all of that try downloading a NOCD
patch. The Sims games have issues with some NOCD patches though so
you'll have to find one that works.
!