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Game starts, freezes computer. Hard reset needed

Last response: in Graphics & Displays
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January 3, 2013 6:19:44 AM

I've been having issues over the past few days when I was playing Borderlands 2 or other games. Last week, the games ran perfectly without a problem. Now, when I start Borderlands 2, my computer either shuts off after the Nvidia splash screen, or freezes needing a hard reset. I've encountered the same problem trying to play Saints Row the Third. I hit "continue" from the main menu, and the same thing happened while loading: freezes or shuts off randomly.

I don't experience this problem while playing non-3D games like Cave Story+.

My computer would also freeze at random times when browsing the web, watching YouTube videos.

The problem started occuring today. I tried to reinstall drivers, reseat the GPU, and none of it works.

My specs are as follows:

CPU: AMD Phenom II x4 970 3.5ghz
Mobo: Asus M5A87
Cooler: Hyper 212 EVO
GPU: EVGA 9800GT 1GB Green Edition
RAM: 4GB x2 (8GB total) Corsair XMS3 1600mhz
Case: thermaltake v4 black edition
PSU: Corsair CX600
OS: Windows 7 Home Premium 64 bit

Is there a way to fix this issue? Do I have to reinstall the OS at all?

PS: I had this system for a little over a year, and installed the hyper 212 evo a couple months ago

Thanks!


More about : game starts freezes computer hard reset needed

a b Î Nvidia
January 3, 2013 6:30:04 AM

What an odd issue. I had a similar issue with another NVIDIA game a few months back but with Batman Arkham City I had to uninstall the game and its registry components. I backed up the saves of course. I've never had this issue with Borderlands 2 however there are downloads out there that take out the intro to the game which you could also try.
http://www.gamecopyworld.com/games/pc_borderlands_2.sht... 2 NO INTRO FIX
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a b Î Nvidia
January 3, 2013 6:30:40 AM

dangit the link isn't working exactly as its supposed to when you click that link control+f and type in no intro and it should bring you there :) 
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Related resources
a b Î Nvidia
January 3, 2013 6:39:15 AM

Sounds like your 9800 gt is worked to death
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a b Î Nvidia
January 3, 2013 6:40:04 AM

No, borderlands 2 is a dx9 game his 9800gt is fine with borderlands 2
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January 3, 2013 6:46:57 AM

Borderlands 2 and other games were running really well for me until recently when the freezes and crashes happened.
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a b Î Nvidia
January 3, 2013 6:57:54 AM

Yea maybe try that intro fix and see if it pushes past it shrugs. I had to do a fresh install of the game with the registery cleared of the game before it started working for me. Happens with the intro normally idk weird stuff. Idk worth a try just be sure to backup your stuff.

C:\Users\%USERNAME%\Documents\My Games\Borderlands 2\WillowGame\SaveData\(Random Numbers)
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a b Î Nvidia
January 3, 2013 8:25:34 PM

Um Borderlands being Dirext X 9 has nothing to do with the fact that his card is 6 years old
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a b Î Nvidia
January 3, 2013 8:32:04 PM

It absolutely does. Do you know how old dx9 is. Its 11 years old now (2002) that is freaking ancient in computer terms. You could run a 8800gt and still be able to play borderlands 2 maybe not maxed out but damn you could play it. You should take a look at the system requirements :p 



Minimum:
OS: Windows XP SP3
Processor: 2.4 GHz Dual Core Processor
Memory: 2 GB(XP)/ 2 GB(Vista)
Hard Disk Space: 13 GB free
Video Memory: 256 MB
Video Card: NVIDIA GeForce 8500 /ATI Radeon HD 2600
Sound: DirectX 9.0c Compatible
Other Requirements:Initial installation requires one-time internet connection for Steam authentication; software installations required (included with the game) include Steam Client, DirectX 9, Microsoft .NET 4 Framework, Visual C++ Redistributable 2005, Visual C++ Redistributable 2008, Visual C++ Redistributable 2010, and AMD CPU Drivers (XP Only/AMD Only)

Recommended:
OS: Windows XP SP3/Vista/Win 7
Processor: 2.3 GHz Quad Core processor
Memory: 2 GB
Hard Disk Space: 20 GB free
Video Memory: 512MB
Video Card: NVIDIA GeForce GTX 560 / ATI Radeon HD 5850
Sound: DirectX 9.0c Compatible
Other Requirements:Initial installation requires one-time internet connection for Steam authentication; software installations required (included with the game) include Steam Client, DirectX 9, Microsoft .NET 4 Framework, Visual C++ Redistributable 2005, Visual C++ Redistributable 2008, Visual C++ Redistributable 2010, and AMD CPU Drivers (XP Only/AMD Only)
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a b Î Nvidia
January 3, 2013 8:46:12 PM

exactly 11 years old... I know there are still 8800GT living but that doesn't mean his 9800GT isn't on its death bed
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a b Î Nvidia
January 3, 2013 8:52:13 PM

possibly, however I wouldn't assume the card is on its death bed it may not be as old as you would think. Without knowing how long said person has used a card one can only assume because of the age of the series.
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January 3, 2013 9:10:55 PM

Took out one of my sticks of ram, reinstalled the gpu, and games started to work well again.

Will be running memtest86 on both just in case.
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a b Î Nvidia
January 3, 2013 9:11:32 PM

Hmm very odd indeed so no issues thus far then?
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January 3, 2013 9:51:12 PM

No errors so far (first pass)
I'm gonna let it run for another 5 passes, and do the same for the other stick just to be safe.

I'll update once I finish this.
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January 4, 2013 3:02:58 AM

No errors on both sticks of ram after ~3 passes.

Seems like reseating the gpu, and memory fixed it. I also did a startup repair on my HDD.

I'll see how my system holds up over the coming week. Thanks anyway you guys.
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a b Î Nvidia
January 4, 2013 3:15:47 AM

Yea certainly could of been how it was seated or dust or something shrugs either way its good to know your system is doing okay at least at the present moment.
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January 6, 2013 5:45:46 AM

Hey everyone.

After a couple of days, the problem happened again. After attempting to load sanctuary, borderlands 2 froze and i had to reset. Funny because I was able to go on a 7 hour run with Civ V earlier. I'll be reinstalling Windows 7 and see if it fixes anything.
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a b Î Nvidia
January 6, 2013 7:16:34 AM

Maybe more then likely it wont but never know windows always performs great under a fresh install :p  with the open space
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January 13, 2013 12:48:46 AM

Just realized this out of my own stupidity, lol. After going through and reseating everything again (especially the ram), and redoing some of the cable management, my system is stable again. Haha...

Thanks for the help anyways, you guys.
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a b Î Nvidia
January 13, 2013 12:55:20 AM

no problem. keep up posted
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January 21, 2013 3:37:54 AM

Okay, now this is starting to really annoy me. After about a week, my computer froze again. Reseated the ram, power cables, gpu, and HDDs, and the system was working well for a day. Now, after keeping it on for ~5-6 hours (played a bit of Saints Row the Third, watched YouTube videos, then 2 1-hour sessions of Civ V and BL2) and after leaving BL2, my system randomly shut off. I suspect it's either the motherboard or psu, but still I'm not sure. I'll try doing a BIOS update and see if that fixes anything. I'll also see if dusting my system would help at all.

Anyone else have any suggestions?
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Best solution

a b Î Nvidia
January 21, 2013 4:03:27 AM

Its either over heating..or bad PSU
Share
January 21, 2013 5:04:22 AM

So it's a possibility that my CX600 is failing after ~1 year of use? You think it's possible I can RMA it?
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a b Î Nvidia
January 21, 2013 5:24:59 AM

To be honest. I can't really pin point what your issue is. I still think its the 9800GT.. but everyone else here seems to think they are smarter than me and that their logic is better than real logic
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January 21, 2013 5:35:28 AM

If I can find another graphics card laying around, I'll put that in and see if that changes anything. Don't know if I do though. + the fact that my mobo doesn't have integrated graphics makes it a bit hard :c
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January 22, 2013 11:07:21 PM

Just decided to RMA the PSU. Will be sending it out pretty soon. Then I'll see if it's really the issue within the next couple of weeks.
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a b Î Nvidia
January 22, 2013 11:50:53 PM

I guarantee you its your Graphics card..
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January 23, 2013 2:31:02 AM

I'll consider that too. I'm planning on borrowing my friend's GT 440 if I start to run into issues again.
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a b Î Nvidia
January 23, 2013 2:33:23 AM

if your friends 440 fixed the issue then bam its your GPU
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February 5, 2013 1:02:07 AM

So I just received my replacement PSU from Corsair and installed it in my system. I stress tested my CPU for a couple of hours on Prime95 without errors, and currently stress testing my 9800GT with Furmark (Temps steadied at 72 degrees C after 24 or so minutes).

I'll be running and using my computer normally for the next week or so and I'll let you guys know if I start running into problems again.
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a b Î Nvidia
February 5, 2013 2:17:08 AM

Awesome. keep us posted
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February 21, 2013 1:53:31 AM

Hey guys.

Turns out the PSU was the problem after all. No major issues after a couple weeks of use. Thanks for the help!
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February 21, 2013 1:53:48 AM

Best answer selected by xbread.
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a b Î Nvidia
February 21, 2013 3:05:02 AM

Glad we could help. let us know if you have any more issues
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!