I find it hard to beleive that these aren't installed in a new system. Are they showing up with a yellow exclamation point next to them in the device manager? If not, then they are installed. HP machines also come with media builder that is used to create restore disks. You can use these to restore the system to factory, but you will lose your programs and have to reinstall them. Other than that, contact HP. Since you just purchased it, it's under warranty.