should have save your personal file to a cd or usb drive.
Just like it said, factory default mean just out of the factory, meaning your files wasn't on the gateway when it left the factory so it is gone. Sound like it got overwritten.
I'll have to check her laptop tonight. I seem to remember it being some sort of factory lock. I'm thinking there was some sort of logo like, "Files are locked....service provided by Angelfire" (that's a guess at the name)
Sorry for the delay in my response. Couple of personal issues going on.
I really appreciate all your input! My son (of course) tried playing around with her laptop and got a program which reads the contents of the recovery drive. I see the file I need but now I need to extract/move it to C:. This program won't do it.
I'll get her machine in front of me later today and try out what you've suggested. I'll also supply the name of the program my son downloaded.
So here's my observations....
First, the program my son dowloaded, allowing me to see what's on the drive is called, "MiniTool Partition Wizard Pro Demo". Unfortunately, I don't know if purchasing the program will allow me to extract the file(s).
Second, I'm now getting the message at startup, titled "LogonUI.exe -Corrupt File" and it states "The file or directory C:\Program Files\Common Files\microsoft shared is corrupt and unreadable. Please run the Chkdsk utility.". When I try to run it, nothing happens at reboot; windows opens normally, displaying the same message. I'm thinking that this may be affecting any changes I'm trying to make in order to access the recovery drive. I say this because now when I try to open the D:\recovery partition, the message only states that "D:\ is not accessible. Access is denied". I got further before. I'm going to run a system restore and see if that repairs that error message before I proceed.
I did try to change ownership and tried to change permissions -there's one permission that won't allow me to select it called, "special permissions". Anyway, I'll try a (MS) system restore and see what happens.
In the meantime, please let me know if you can think of something that can extract the files from the drive. I tried recova but it appears it is for recovering deleted files, only. The file isn't deleted, just inaccessible.
A fast, decent 16 GB thumb-drive can be had for less than $20. A 64 GB thumb-drive can be had for less than $40. Either option is far cheaper than throwing files on the recovery partition and dealing with the headache of retrieving them. Anyway, with corruption issues, run a SMART diagnostic for your drive. What brand is your laptop? Any idea what brand the hard drive is? You can also download speedfan or any number of software that can run the SMART software to check your harddrive for errors.